Extremely rude manager who just doesn't care! He stalled us near the door and after listening to us, he did nothing, just told us to talk to a rep. We already know that and this moron just wasted our time to feel important. There were two reps and one left 45 mins early. So we were waiting, and after some time asked if the manager could help. The manager yelled at my friend that they are down to one person and we just had to wait. The manager was just standing there idle and had the tablet the reps use to look up customers, but did not help us, or anyone! We left without being helped, and on my way out i saw him just standing idle and said we didn't get any help, his response was Okay! This store should be rated -5 read more

Really tried to give AT&T one more try 12/30/2019. Went into the store the customer service was the worse experience ever. The team had me waiting for an hour then took a break. I got up and left the building No sense of respect given can't even name the ism of their problem. The fix to give me the plan she want to give me was not happening . I was not even offer any choices of plans. "PITIFUL " read more

Great service, friendly staff. I would definitely recommend the store. They took the time to find out what I needed read more

AT&T Store - Mobile Phones Near Me - Upper Darby, Pennsylvania

Love crappy service? Do you LOVE it when you're talked down to and interrupted numerous times? Well, come on down to this store. I had to return a couple of devices and with this being the last day to do so within my contract, chat support told me I can just drop it off here and they would make an appointment. I get here and no one even looks at my account. I'm told "oh no we don't accept those here." I was like "oh, do I have the wrong location? This is 117 South 69th Street, right? I have an appointment and was told I could return these devices here." Well, I'm sorry, let me rephrase that - I was going to say that if I wasn't interrupted 20 times. I was then told to call up the customer support line and ask for an extension because "they do it all the time." Plot twist: they do not and when I called the support line, I was told I should have called the support line in the store to verify. Welcome to the world of AT&T support. This store's staff are utter garbage and there are numerous other carriers within a walking distance. Save yourself from this dumpster fire of employees. read more

Went into this locale last night to purchase my first touch screen phone. Had to wait when I got there, no problem. However, the others that walked in behind me were waited on at once. After the purchase, I was told I could not transfer even the contacts from my old phone. OK. However, when I asked could someone help me, I was informed that there were instructions in the bag, just go home & read them. Everything was self explanatory. Needless to say, I AM going to an AT&T store looking for help tonite....just certainly NOT this one. read more

I am a new customer coming from Verizon Wireless with 2 lines and added a new line. My experience so far with AT&T has been horrible. I am ready to partly more and go back to a Verizon Wireless because they have much better customer service. I was told to by customer service supervisor Robert to go to a corporate store at 117 S. 69th St in Upper Darby to purchase a SIM card to complete my number being ported in. Robert told me he was notating everything on my account. He was very unprofessional and rude. I couldn't believe it. So I go to the store and they were blasting rap music and the workers were sitting down and I never heard them greet me. Finally a young man approached me to say can I help you. I told him what I needed and asked him to call customer service because he said he couldn't help me. He calls customer service and they tell him I need a sims card to port my number back. He gives me the sims card and walks away. The rep is on the phone asking me to put the sims card in and I don't know how but the young man already put it in for me. I asked him to turn the music down because it was hard to hear. That's why I didn't hear the workers sitting down greet me when I came in. So I'm asking 2 other people I thought were managers to help me because now I'm standing talking to the rep on the phone and she is asking telling the worker to do something but he walked away. The two people standing near me I found out were guards. But the reason I mistakes the guards for workers is because every time I've ever been to a Verizon wireless or AT&T Corporate stores they stand up and make sure they greet their customers and follow them to make sure they are being of service. I ask the guards at this point who the manager is and this young guy sitting down that overhead my whole conversation finally speaks up and says I am. Then he gets very rude and unprofessional with me. He was yelling and said he told you we can't help you. Unbelievable. Never got up to help the worker helping me or to see if he as the manager (Antonio Perez III)could help. I told him he didn't know what he was talking about and how dare he raise his voice and talk to me in that manner. The customer service person on the line from AT&T let her supervisor listen because they couldn't believe how he was talking to me. Then I find out they are AT&T Retailer. Antonio was so cocky and said you need my store number you need my I.D. I left there because I refuse to deal with such outrageous, unprofessional, and rude behavior. The customer service rep was still on the line apologizing for my experience with them and the rude supervisor at customer service Robert's behavior. Her supervisor and her was so kind and called a corporate store and told them about my horrible experience thus far and asked them to help us with great service. I am and have spent to much money with them to be treated as such. read more