Outstanding Service from the Tech Support Dream Team I've…read morebeen a loyal Micro Center customer for over 25 years, and that's almost entirely thanks to Rob Brown in the Tech Support Department. Rob is simply the best--knowledgeable, patient, and reliable. He's been my go-to person for a quarter century, and there's a reason I keep coming back: he knows his stuff and genuinely cares about solving problems. Francis Cioffi, who was Rob's manager for many years, has also been incredibly helpful throughout the years. Both Rob and Francis have an encyclopedic knowledge of products and always take the time to find the right solution. This past Sunday really showcased what makes this team exceptional. I brought a friend in who was having issues with her two-month-old Acer Aspire. David Merritt was able to push through a replacement and arrange for the hard drive transfer. Francis made sure the hard drive got to tech support quickly so we wouldn't have to make multiple trips. Then Rob worked through the hard drive replacement and did extensive troubleshooting--nothing about this repair was straightforward, but he stuck with it until everything was working properly. The level of expertise, dedication, and customer care from Rob, Francis, and David is why the St. Davids Micro Center stands out. They don't just sell products--they build lasting relationships and truly support their customers. Highly recommend asking for any of these folks when you visit!

Last week, I brought my MacBook Air in for a screen replacement. I scheduled a free consultation…read morethrough their website, and when I arrived, my name was already listed on their service screen as waitlisted. The wait was short, and the staff member who checked me in was incredibly kind and patient. I'll admit--I went in expecting the stereotypical grumpy tech experience, but that couldn't have been further from the truth. Even an older couple ahead of me was treated with care and patience as they asked questions about setting up their new device. It was genuinely impressive. After taking in my laptop, they let me know they'd need to order parts from Apple before proceeding. Since parts only ship on weekdays, they offered to keep me updated via my preferred method--text--which I really appreciated. Throughout the week, their communication was prompt and clear. I was notified as soon as the parts arrived and when new issues came up. That's how I learned that, in addition to my cracked screen, my battery also needed replacement. Via text, I was quoted around $426 for both repairs, which I agreed to, assuming it reflected the total cost for parts and labor. However, when I picked up my laptop yesterday, the final bill came out to over $800. The original ~$426 quote didn't seem to correspond to any of the line items on the receipt. Had I known the total would be nearly double, I likely wouldn't have moved forward with the repair. All that said, I truly appreciated the professionalism and attentiveness of the staff. I just wish the pricing had been more transparent and consistent. Here's hoping my now very expensive (and not-so-new) laptop lasts another 10 years to make it all feel worth it.

I want to thank Best Buy for helping us out with problem we had that the geek squad wasn't able to…read morefix but the manager Adam was able to in 5 minutes. My wife is over the moon. we've always used Best buy for everything from TVs and computers to actually a refrigerator freezer. so just want to say thank you so much! Adam. we will continue to use Best buy because of your service. Cmdr. RE Yantorno

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

Outstanding customer service all along the journey of trading in my speakers and choosing new ones…read more Always kept me informed on timing as speakers were coming from Italy. Great showroom too. Dave Mason was so helpful. A bit of a journey to get there distance wise but so well worth it!

Did not work to wow my senses . Did not demonstrate any…read moresystem other than what was on floor of which were sub par. Was more interested in showing rather than listening . Lazy approach .. Was there to be wowed and buy not talk gossip . Very bad approach ..

The starbucks employees didn't know what they were doing and were very unprofessional. They were…read morecharging for stuff but acted like they didn't know what they added to the drinks. The service was a joke.

There are ample registers and nobody working them every time I am here. Self checkout is closed…read more This place is a disgrace.

Very nice people, good prices though the selection is limited. I have bought two appliances from CB…read moreJoe. The person who sold them to me was very nice and took care of me quickly.

Buying a refrigerator in pandemic times is something special, to say the least. When my repair…read moreguy pronounced the LG refrigerator that came with the house as too expensive a repair to be worth it, he recommended one of the local appliance stores and a few specific ideas on refrigerators. With my list handy, I called CB Joe's as well as two others. CB Joe's had a model close to what I was looking for in stock (a rare find these days). They could also deliver before Thanksgiving (one of a kind). The gentleman on the phone was knowledgeable, helpful, patient, and he didn't try to up-sell me. The price was good, and the service was great. The delivery team encountered some issues (truck got stuck and had to be towed), but they stayed in touch updating us throughout the day. They were fast (once they got here), friendly, and got the job done. If I need another appliance, I'm going to CB Joe's (or calling them , if we're still in a pandemic ;) ).

just wanted to say that Jestin McMahon was Great. I have an Anthem MRX1140 that I purchase else…read morewhere. I live in New Orleans LA. Jestin was on the phone with me for at least 20 minutes going thur the process of getting my Samsung TV and my Anthem receiver to connect to eARC. just a great person. I have called other Audio Video stores and if you did not buy anything from them you will get no help. NONE AT ALL or very short answers. Again Jestin thanks very much for your help

Main Line Sound & Video is literally the only company in the area I would trust to install…read morestate-of-the-art home electronics. Yes, they are expensive but they do the job right and only sell quality products. And if your equipment needs to be serviced, they will be there for you. (They have even walked me through doing resets myself, saving a service call.) If you are looking for a company to install a "smart home" system or surround sound for ultimate video enjoyment, Main Line Sound & Video is where you should turn.

Very nice owner!! Helpful and very knowledgeable about equipment & things you need to get the job…read moredone

Took my money ($180 if I remember correctly) up front for an evaluation. Told me all about the…read moremulti step process. Said 1 month. It's been three months and he keeps blowing me off. I've heard similar from other people.

K&S was great! The owner got me a big ticket item at an unbelievable cost! Soooo happy!read more

From the owner: No Mobile ServiceMention TV Repair Man when calling!read more

This is a great place to take any electronics to be repaired. I have presented Eric with a few…read moreitems with various issues. He was able to determine what the issue was and repair them. I appreciate that so very much! I really like knowing that I can take my electronics to Eric and he will do his absolute best to fix the issue. I have even taken old electronics to him and he has purchased them from me.

As a musician, I refuse to stream music due to the horrendous financial structure. So a 160 GB iPod…read moreremains my best portable music choice, and as they age I scramble to keep them viable. I'm glad to have found a shop that does a professional job at screen and battery replacement and doesn't cost a fortune. I'm very happy with this place and recommend it!