I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!

Your friendly neighborhood tech wizards! It's nice to have people so close to the community that…read moreare there to help you figure out what's wrong and their price to fix it, which is all you can really ask. I'm not saying the prices are the best, for example I had a bloated battery that the OEM manufacturer was quoting around $150 to replace labor and shipping included. I was quoted around $199 here, so not far off, but laptop battery replacement is actually something you can do yourself really easily so I bought the SKU from Amazon for ~$70 and already have a T5 and Phillips driver at home which I used to take the old battery out. But anyway I was using the wrong screwdriver (T4) and as a result couldn't get a stubborn screw out of the bottom to open up my laptop, and this was my problem and I was willing to pay for someone to be able to solve my absurdly trivial problem. You know, nothing ridiculous because I knew it probably wouldn't take too much effort but nothings free right? Wrong. First of all the really nice thing is diagnostic is free. So for them to tell you what's wrong and how much they will charge to fix it is $0, and since it was such a simple fix, they refused to charge me a penny. And that leaves you with a nice feeling in your heart so it's somewhere that I'm not scared to come back to and ask for help again. What's important to know is that these guys aren't that sketchy shop looking to nickel and dime you. You'll pay a fair price.

told me it would be done in 1 hour and 30mins. cam back 2hours later still haven't even touched he…read moresaid. come back in 20min. I have a 3 year old with as well. we waited in the car and came back in 25 mins later. he tells me 2 more minutes just finishing up. I feel if you know it's only you give yourself more time. I didn't want to hangout there that's why you're should give an accurate time on when you should be done. I was the second persons to drop off a phone.

This place is for real. Honest employee who could have ripped me off for a new screen for hundreds…read moreof dollars but showed me what was cracked was the protector and not the screen. He removed the cracked protector and replaced very quickly and efficiently. Highly recommend.

I cannot say enough how helpful Chuck and his entire team was during my most important time of…read moreneed. I am an existing customer and went into the store in need of help exporting my contacts for work. I didnt need a new phone and wasnt making a purchase, but Chuck took the time to take care of me, while helping other customers, being very patient with me and was able to help me export 1,000 contacts from outlook to me gmail account. I will never go to another store and will always be a Verizon customer. Huge thanks to Chuck and his entire team!

Amazing experience! Best Verizon trip I've ever made. Was really scared to switch my phone because…read moreI thought I'd lose my photos. They made it really easy! Chuck broke it all down so I could understand and he made sure ALL my information was transferred. Thank you!

Unfriendly. Unhelpful. Two customers in store and store employee, in a black T-shirt and ragged…read morebeard, snapped at me that it will be at least an hour to even speak to him. Nasty attitude.

The employees here are amazing, I was in the store today and experienced first hand what retail…read moreassociates have to deal with I was waiting patiently for my turn to be serviced and a man named Phillip came in an was upset cause he couldn't but in front of me an another person to be serviced and then got more upset because he was told a hour wait was likely. He acted very entitled as if he was better then the people that were already here waiting. Hurled insults and then walked out the store with his wife. I'm offended because I was just a bystander an took offense. The associate handled it very well and apologized and kept his cool. I commend this young man for the way he dealt with that obnoxious couple. They should be ashamed for there entitlement and disrespectfulness at there age. This store is nothing short of great service.

Pretty good if you go during the week. During the week you…read moreare warmly greeted by whomever is close to the front door and you're assisted quickly and with ease. Saturdays are tough so I try to avoid if possible. Today Tuesday, I was able to pay my bill in about 90 seconds and pick up a remote to replace my Non-functioning one in about another two minutes. Good experience.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect