Avoid at all costs! Took my laptop in for an upgrade and they really did me dirty. They erased…read moreall my programs and data because an error on their part supposedly and gave me a 10% refund because they knew they messed up bad. On the contrary, I don't think I should've paid a dime considering they did more harm than good. Worst customer service experience ever. You've been warned. Edit: prior to making this review, in fact I did message customer service via email and was given the brush off. So the response is completely negligible or only for others who are reading this.

This location should not be trusted with anyone's device…read more I dropped off a phone with a crack in the top right corner but worked perfectly. The store returned it to me shattered, completely unusable, and literally in TWO PIECES. All of this extra damage happened while the phone was in their possession, yet they refuse to take responsibility. They gave us the option of having the old parts put back on the phone -- which we agreed to -- but then they stalled for HOURS and never actually put the parts back on. After repeated excuses and missed timelines, we finally requested our phone back. Instead of being upfront, they handed it to us destroyed and acted like that was acceptable. It was obvious they broke the device during the repair attempt and then tried to cover it up by dragging out the process. And to make things worse, they tried to blame Asurion, even though Asurion had nothing to do with the additional damage they caused. I'm now left with a phone their team destroyed and a store that refuses to fix or replace it. This was the most dishonest and irresponsible service I've ever experienced. Do NOT bring your phone here unless you're prepared to get it back in pieces. Additionally: I know they will respond on here trying to resolve the issue for (others to see) but I have emails from their case manager, Jennifer refusing to take any accountability. I will NOT take my phone back and I will NOT refer this place to anyone.

Bought a case for a S7 phone, it broke before I could even leave the mall. They exchanged it for…read moreanother one, and it broke that night. Can't believe someone would sell a case for 35.00 and it break so quickly. Bad business that they can't refund your money 20 minutes after you purchase. Will never buy a case from there again.

Aurora is the only person you should do business with at this store…read more Went in to get a watch today and our girl was off. I will not ever step foot in that building again. I've never ever met a more rude bunch of so called sales people in my life. I could tell you everything that happened but, it would turn into a novel. I would turn them into mgmt but, I understand it will not do any good because that is the vibe at this store from the managers down I wished Aurora worked at a different store as she is excellent but, the rest are a poor excuse for good help Stay away !!!!!!!!!!!!!

All the managers here need to be fired. The amount of people i had to talk to too figure out my…read moreshipping problem was unacceptable. I talk to these people 4 different times on the phone and THEN drove 30 mins to the store to be told to call the 611 customer service number. I would give these people and this store negative stars if i could. If you value your time, read the other reviews and take notes because they are all true. NEVER do business here. AURORA was the only competent person and she needs to take over.

They are very sketchy!!! The products they sell are from who knows where. The parts inside the…read morephones/merchandise are irreplaceable because theyre cheap knockoffs!!! Do not recommend this place!! Theres a reason theyre so cheap!

I highly recommend Quintero's Cell phone Repair. Throughout the years, anytime I've had a cracked…read moreor broken screen I've always taken my phone here. Each time I come, I'm always greeted and they make me feel very welcomed. What I love about them is they don't waste any time. My last visit only took 10 minutes to repair my screen, AND they are affordable!

I thought I was going to have to replace my iPhone because it wouldn't hold a charge and wasn't…read moreworking properly. Instead, I took it to Phone MD, and they fixed it! The manager, Andrew, cleaned out the charging port and installed a new battery. It only took about 30 minutes, and now my phone works like new. He was friendly, professional, and couldn't have been nicer. It was much cheaper than buying a new phone! I'll definitely go back if I ever need another repair, and I highly recommend Phone MD to anyone needing help with their phone.

I called before driving to the business to get a quote on back camera repair for my iPhone. I was…read moregiven a quote of $150 before taxes for the repair. The man who helped me at the counter rang me up for a higher price of $170 pretax. When I questioned the price on the receipt, it made him uncomfortable and he went into a spill about not forcing a customer to have a repair completed. I questioned the pricing for accounting purposes as the repair was related to a work phone and I reported what was quoted. He then showed me the pricing on the screen but I sensed his irritation at me questioning the pricing. An accurate quote would have given me the option to seek out another repair company of equal reputation before deciding whether to use the service and driving 45 minutes to the location. I chose to leave and seek out other options.

I spent over an hour on the phone with Apple trying to resolve a passing issue…read more Their best suggestion was buy a new one Spent an hour on the phone with ATnT Same response be glad to sell you an upgrade Took my iPad to the i phone doctor 4 minutes later problem solved issue fixed She didn't want to charge me But i wouldn't allow that she was a life saver and every chance i get i going to sing her praises Thank so much

Do not go there I went and got my phone repaired (front screen, back screen, battery) and all I did…read morewas put my phone in my pocket when I pulled it out. It was already cracked not only the front screen, but the back screen as well. I was told that I got a 30 day warranty and when I went back the next day, they told me that the warranty does not cover this. Also the battery that they put in my phone gets really hot on my phone and my phone doesn't charge well. Today When I went to another phone store, they were telling me that not only did they lay both screens wrong, but also the products that they use are really cheap and break really easily.