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    T-Mobile Experience Store

    3.0 (10 reviews)
    Open 10:00 am - 8:00 pm

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    3 years ago

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    5 months ago

    No help, zero empathy or understanding. Didn't even try to assist on a very obvious and simple situation.

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    1 year ago

    Plain and simple, I had a consummate customer-service experience thanks to Oliver. I highly recommend this store!

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    AT&T Store

    AT&T Store

    3.1(9 reviews)
    2.5 mi

    Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

    I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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