I worked with Joshua Tejada, who was not only easy to work with, but he was also kind and patient…read more He also took very good care of me, offering excellent advice about how my family and I should take advantage of existing Verizon promotions. Overall, a very excellent experience.

Encounter with Chris was not pleasant. He shouldn't be greeting customers or working with them. I…read moreexplained that my previous trade-in experiences were very bad and he did nothing to assure me that this would be any better. Looked like he had other things he'd rather be doing instead of bringing up these ratings, because I would've done just that, had it been better.

My husband and I went here the other day to create a joint plan and trade in our old phones for new…read moreones. We had never done this before, but Shemp really helped us. He made the process really easy and officiant. I would recommend this location. ASK FOR SHEMP!

I was experiencing problems w my iPhone. I thought I had taken too many pictures or something…read more Jorge came over and assisted me. He calmed me down and looked into the problems I was having. He looked and after a bit found I didn't have much memory left after the recent update. After helping to fix the problem he reminded me that it was a temporary fix that would probably only last till the next update or so. He found a promo where I could get a new iPhone for a minimal charge. I was very fortunate. Both him and the manager were very understanding. I am grateful. The service was above and beyond I am very happy w my experiences here. They are very professional. Thanks so much Tmobile.

I called and they ordered a new screen. I brought it in, and they "repaired" it. I get back to the…read moreoffice and discover the fingerprint scanner isn't working. I called. Their response was, "we don't guarantee that biometrics will work after replacement. " Had I know before wasting $280, I would have taken my phone elsewhere. Now I wonder what else isn't going to work properly, that they didn't warn me about. Take your phone elsewhere.

They did the most amazing job on repairing my iPad screen, and also put the replacement screen…read moreprotector on for me as well. They were very prompt with the service, and advised me it would be 24 to 48 hours when my device would be ready, and they upheld their end of the bargain. They contacted me within 24 hours stating my device was ready, however, I was out of town at the time, so I picked it up the following Monday. The pick up process went smoothly, transaction went smoothly, and everything was perfect with my device. I am very satisfied with my service I received and they have the most amazing employees that take care of you in every way.

Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

I was a little worried for my phone surgery. Josh assured me it was gonna be alright. When Jori…read morebrought it out like new. I-Phone screen replacement fantastic service. Fantastic job.

Jori was amazing. She is very knowledgeable and was easy to trust her judgement for my iPhone…read morerepair. She is my new best friend! Ha!

Came to pick up my laptop. Landlord shut down this place for failure to pay rent. Simply Mac…read morecorporate and the leasing office isn't answering phones. Waco PD said this is a private matter and advised to send a certified letter to business indicating that business has my personal property and if after ten days of their receipt of letter I can file a stolen goods report with Waco PD. Apple Corporate will not do anything to help, even though this was THEIR authorized repair vendor.

Mikala was so helpful with our broken iPhone! She went above and beyond helping walk through step…read moreby step how to reprogram and set up a new SIM card and order a new phone via insurance, we SO appreciate you!

Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!

These guys are always here when I need them, which is more often than I would like to admit. Very…read moreprofessional and most important, always prompt to get back to me. I don't call unless I am completely stopped, and they always get me unstopped in a matter of moments.

I was very pleased with my experience and overall I trust these guys. I have gone to other places…read morebefore where they don't know what they are talking about or are trying to sell me on 5 services that I don't need or could get for free. My computer is essential to my job so I will definitely call them if I need help in the future. When calling through the listings to get help, I found that Down To Earth was one of the few that was a real business with an office I could stop by.

I highly recommend Quintero's Cell phone Repair. Throughout the years, anytime I've had a cracked…read moreor broken screen I've always taken my phone here. Each time I come, I'm always greeted and they make me feel very welcomed. What I love about them is they don't waste any time. My last visit only took 10 minutes to repair my screen, AND they are affordable!

I came in here the other day to purchase a phone mount for my car and the owners had several…read moreoptions to choose from. I ended up purchasing one for 10 dollars and it works very well. I was very pleased with the customer service and excellent prices. I will be coming back here for all my phone repairs and accessories.