This place is great. Especially if you want to get a new but used phone, get home with it and think…read moreabout how easy that was, get it activated, then wake up the next day and have your iPhone Flash the blue screen of death for like 6 hours , while wasting all that time on the phone with Apple, but no fix . It gets better: That same day you drive 60 miles to take the broken phone back, thinking that it's just a coinsedense and you'll be able to make the next one work , (silly assumption on my part I guess). You arrive and the service is terrible, the worker is complaining about how she was supposed to get off of work 5 minutes ago, doesn't help you whatsoever, complains when you ask to see a certain phone, rolled eyes when you ask a question, and doesn't know a damn thing about the products she's selling .. Then finally you will pick out a phone that you fall in love with, you will think that it was just a one time thing (high hopes?), you trust them when they lie to you , and get home and try to activate it, then BAM. your carrier will tell you that the phone is not unlocked and it still connected with someone else's account and that there's no way you can activate it..... I drove over 200 miles for this to happen , then I call to talk to manager, no one would answer for an hour. When I did talk to someone, that could have cared less, (who was unhelpful and uneducated and useless to me for 1 minute), I dropped the call and lost connection to wifi, (because I was using an App on my "basically new phone") and guess what? No answer from me now.. They must not like being called out on their B. S. Don't trust them .

Bought great quality product from them, and can't wait to do business with them again, staff was…read morefriendly and the service was fast

Friendly & helpful customer service, and all my questions were answered fully. Even switching to…read moreauto-pay was much simpler than I expected.

These guys can't even figure out how to log in to the iPads at this location. What a joke!! They…read morefed me BS about restock fees, called customer service and guess what, no restock fees. I'll never go back. Good to know they close June 19 2026

Edward has helped my mom numerous times to figure her phone out. She is not a tech savvy kind of…read moregal and he graciously helps her in the store or even on occasion she will call him for help. He never makes her feel bad for not knowing what to do. He backs up her phone and has even installed apps for her that she would like. When she leaves and thanks him he always tells her "My pleasure!" Thank you to Edward and the other staff for helping out my mom!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Waterloo store today.

i has the greatest experience today, THANK YOU Marlene for all your time in getting my phone…read morefigured out.

Prepare to wait over an hour while salty attitude clerks fumble over how to use a computer. When…read moreyour turn finally arrives you are greeted with negative Wenchy attitudes and your experience finally ends with your leaving without service. This place needs to be closed.

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Had an iPhone XR needing a battery replacement. Was a walk-in and they had one on hand. Was…read morefinished within the 1hr-1.5 hr wait. Very friendly staff and easy to talk with about condition. They asked if I wanted a new glass screen protector since ours was cracked and they immediately replaced it with a discount on both the battery and screen protector. Would definitely recommend trying.

Terrible customer service. My aunt bought an overpriced cell phone case, poor quality. Anyway, she…read morefound one online that same evening and decided to purchase it. We decided to return her other case back to Cellairis the next day. I went into the mall for her and gave the receipt and case back to the employee there who told me that she could not do returns. When I asked why she said that she was not authorized, nor was she trained to do so and that I would have to come back when they had some other employees at the store. I told her that we didn't live close and that the phone case that was purchased was for my aunt and she was returning home to where she lives and we would not be able to come back. So I insisted that something be done to help us out and she said she couldn't do anything. I insisted that she call a manager and get the approval to offer the return and she said that she could not call him and that I would have to because his number is a long distance number. So I had to use my phone and called twice with no success at all. Chris was his name and he was the manager who hired the girl at the counter. Chris, why would you leave a seemingly nice girl, untrained, and alone at your store? You are a bad manager and have set her up to fail. The girl at the counter then said that we could try and call Laura, another employee of the store. Laura is the reason I am writing this review. The first thing that she explained was that I would be charged a 20% restocking fee. I read their return policy........... In order to receive either a FULL REFUND or full value for an exchange, then you must (i) be returning a NEW AND UNUSED ITEM item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value. I was returning a NEW AND UNUSED ITEM not an UNDAMAGED USED ITEM or UNDAMAGED ITEM THAT WAS OPENED. Laura thinks she understands the policy. She clearly doesn't. Not every return should be charged a restocking fee. There are two paragraphs listed here for a reason. When I asked about that she told me that my item wasn't new because my Aunt's phone was placed into it after she had purchased the phone, by the clerk who sold it to her. The case was in perfect condition. Back to the phone call. As I was trying to explain the company's policy to her, the employee, she became rude, demanding, condescending, and finally hung up on me. The clerk at the store had to call her back to learn how to do the return. I finally said return the item and keep the restocking fee because I knew that I would not be able to return to the mall that week. One of the things Laura tried to use to justify their "strict" return policy was tell me that Forever 21 doesn't even offer returns. I guess she tried to tell me that to make me feel better that I had to pay Cellairis money to return my item. When I told her that Kohl's accepts anything back she told me that that is not even the same thing and that I can't compare their store with Kohl's. I didn't know Forever 21 was a cell phone accessory store. News to me. To the girl who couldn't process a simple return, find a new job. It is clear Chris and Laura don't care much about you when they leave you untrained to handle the everyday situations that a person in your position should know how to take care of.

Over priced, was accused of stealing my case even when I had a receipt. The guy was rude and very…read moremean.

'Cole' & 'Soph' were incredible--- extremely helpful with a complex problem:…read moreHighly recommend...

My husband and I went in there wanting to change our phone service from boost mobile and get…read moresomething better and got great phones that we really liked spent almost 300 dollars that we really couldn't afford but just decided it's now or never and walked out only to find out that we lived in a dead zone and the towers near us was only 4g and we didnt have any service where we lived. We called tech support and they ran tests and they were really bad. How in the h.. E... Double toothpicks were we supposed to pay them every month when we couldn't even use our phones? You would think they would do tests or tell you before walking out with phones whether or not the phones would even work! They said it could be a year before more towers would even be up. That's pretty messed up. We took our phones back and they did wave our fee for bringing the phone back but they were still trying to charge me for the connection fee. I was like.... Uhhhhhh connection fee for phones we couldn't use???? I wanted all my money back. Also the strip on my card wouldn't work when I paid for the phones and the guy manually punched in the numbers to Take money.. But they couldn't manually do it to give me back my money conveniently. So now I have to wait 7 tp 10 days for a check. Do not go there unless u know u are near a tower. Even then your phone won't work in some places in waterloo cedar falls. My husband couldn't use his phone at work and I couldn't use my phone in elk run in my mom's house. Go somewhere else. I dis chew them out... I'm not usually a Karen but I dis get all my money back. Well not yet.. Waiting for a check. Good luck to me.

I took my LT in to be cleaned because 2 keys were occasionally sticking. They broke several keys…read morewhile cleaning. It took them TWO WEEKS to fix it!!! First they blamed it on not being open on weekends , then it was the parts delivery. No apologies no updates and no est. time given. Finally after many calls they blamed Amazon (1. Amazon always gives a delivery date. 2. Amazon never takes that long). They never called me back and the District Mgr refused to call me when asked. When I picked it up I had to return because they had removed the dongle for my mouse. DO NOT USE THEM. people gave excuses but no apologies, cavalier attitude about loss of time. Name is wrong - shoud be WEBREAKANDWAIT2FIX. I just tried to add a review directly to the website and was denied because it was blocked from reviews due to large number of suspicious "High" reviews. That should tell you something.

Had screen replaced $500 after it was done they told me the first one was free. The one they…read morereplaced it with didn't last 6 months. Cracked right down the middle just from opening it. I DO NOT RECOMMEND THIS PLACE

He fixed my friends phone for free when she explained she wouldn't have money to get it fixed for 2…read moreweeks. And it looks like brand new and works very well!!!!!!

Good quality work but terrible customer service doesn't respond to messages I messaged them before…read morethe week started and haven't heard anything all week

Verizon is pathetic I every way I already wrote my whole thing out last time. Now they just took…read more1500.00 f Dollars out of my back account without permission. I am beyond pissed !

I gave them one star and that was being nice They have no…read morephones in stock. It was like we were putting them out when trying to get information I ended up going to Verizon on Telegraph. The Verizon store on Telegraph was fantastic. Large selection of phones and customer service was outstanding