Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

Who likes their cable company?…read more We switched to Spectrum for cell service to save $ over verizon some time ago. They made the process super easy by just stopping in to pickup a SIM card for our existing phones. I recently scheduled a visit with Spectrum to pickup one more SIM and it was super painless even during Corona quarantine. While their cable pricing drives me crazy with upcharges, taxes and increases, their cell service has been awesome, and saved us quite a bit with no data limits.

Incredibly displeased with this internet provider, we've had over 20 outages in a month, and they…read moreonly credited me $10, which was a joke. They only credit you for the amount of hours that you missed. But in whole, during the whole month, our internet was disrupted twenty different times out from their end, not us. I'm almost wondering if they do this s*** on purpose. So they can jack up the rates. And to this day, it's still going out. And when I call him, they give me a b******* stories about this. This this i'm done hearing all the excuses from spectrum. You guys suck, and I will be looking for somebody different for my internet. Soon.!!

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.

What a pleasure to have a couple of kind and knowledgeable associates to help us navigate our phone…read moreand plan choices. NATASHA and MARIA were amazing! They help my friend by offering the best solution he needed. Could not have a better outcome and bonus if having nice people behind the counter. Thanks so much. Makes the world a better place especially in today's environment.

I went today to get a phone upgrade. Bryan was friendly and helpful, transferring my contacts, and…read moreputting on my phone screen protector and case. Only took 20 minutes! I would recommend this Cricket location!

I spent 5 hours on the phone, on the internet, and in chat sessions trying to get a Cricket…read morewireless account set up and getting my hotspot attached to the account. All I got was a run around. The people at the 800 number said they couldn't take my payment and so couldn't set up an account, the people on chat either thought they could do it and were unsuccessful or didn't know how to try. The first dealer I called said they couldn't connect my hotspot to their network, even though I verified it was good to go on their website. Lot of going around in circles and not getting anywhere. This all changed when I called the Cricket dealer on 7235 W Greenfield Ave, West Allis, WI. I explained my dilemma to Robert, who told me "no problem, we can get you going" or words to that effect. I drove over and found Robert to be personable, but more importantly, very knowledgeable. Despite a few hickups in the process of getting my hotspot connected to their network, he quickly worked through the problems and got me up and running. If only I would have called that Cricket store first I could have saved myself half a day of frustration. I highly recommend this store, and especially Robert.

I Have never had to wait this long on hold to speak with someone.20 minutes so far, I am starting…read moreto believe there is no one there. I have been with US Cellular for over 30 years and I have these many issues. I have not even been able to switch over to T-Mobile yet. Which I do not believe I will. I will be switching to another carrier. I have never had issues in the store I was always treated polite and service was great. Not sure why it takes over 3hrs to get a new phone. 25 minutes and still on hold. Ridiculous. Jean Z

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

I switched to T-Mobile from US Cellular 2 months ago because I had to. The last month and this one…read moremy service is disrupted because they chose the 28th, from the 29th, when I get my social security. I tried explaining the situation to customer service and a supervisor, to no avail. I'm switching

Brandon was the ONLY employee in the store trying to help several customers at one time. Brandon…read morewas KIND PATIENT AND he helped my friend while helping another customer at the same time. Brandon is a good representative for T mobile. Thank you for your help!

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!

I stopped in and explained to Keise that the iPhone was not charging and it was a real problem for…read morethe Vet that was the owner. Keise, took the phone, went in back for several minutes, and came out and put it on the counter charger cord for it to regain power! Keise saved this day. I have used UBreakiFix before on the Eastside of Milwaukee and have always been pleased. The action taken by Keise has reassured my view that this location with Keise is a winner!

My phone was fixed with only one hitch. After driving 40 from home I was told they still needed to…read morerun the diagnostics. I needed to enter my Apple password, which was on my computer. I don't remember any of my 80+ passwords, thus I store them on my computer. Drove home and back again only out they no longer needed the password. I don't know if they completed the diagnostics or not. Bottom line the phone works just fine.