Mike was so great, easy to work with and just a gem of a human. My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus. read more

I had such a good experience at this store. I had no idea what I needed to do to switch over to Verizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one! read more

Good experience is sufficient staff available to answer questions. This was always a problem in the past. Staff is pleasant and helpful.

Honestly, better than I expected. My MIL wants a smartphone for Xmas (IDK, whatever) and we wanted to merge our lines - too complicated for an online thing so we headed to the closest store. They were pretty busy so we had to wait a good 10-15 min but they have a check in system that puts you in a queue. Once we had a person to work with (Carrie) things went smoothly - we got good recommends on a phone, merged our plans and ended up with a pretty considerable monthly savings (even after adding a line). End result - I don't have a phone bill any more which is pretty sweet. read more

Out of 3 experiences I've had at this particular store, I haven't had a positive one yet, today being the most recent bad experience. Let me be clear: if good customer service is what you seek, look elsewhere. I just got a new iPhone 8 at this store, and while I was trying to get everything switched over, the store associate was continually trying to upsell my wife and me on things we didn't want, like cell phones and smart watches for our toddlers (what??), accessories to hook up to our car, and more. One add-on I did reluctantly purchase was a screen protector; I never had one before and my last phone was fine, but since we were in the store and they could put it on for me, I went for it. When they finished applying the exorbitantly expensive screen protector, the upper left corner hadn't adhered to the screen, and the associate reassured me that it would seat in a couple of days. It didn't. Weeks later, I took it back in when 20% of the screen was covered in an air bubble. A different associate said she would "do me a favor this one time" to replace the protector that they originally messed up and didn't apply properly. Once again, the edges were not adhered to the screen, and once again I was reassured that it would seat in a couple of days. I was also told that I would have to take it to the Zagg counter at Mayfair next time and they would handle it. Today, with 25% of my screen covered in an air bubble that happened because the second screen protector was not properly installed, I took it to Zagg where I was told I had to pay $15 for my "lifetime warranty replacement" - Of course I wouldn't pay another dime, so I took it back to this store, where the Verizon employee refused to replace it, then got a manager to tell me they would "do me a favor" and get one sent to me in the mail so I could put it on myself. I argued until they got tired of me, they finally caved, and improperly installed another screen protector. I left, but not before they made it explicitly clear that they would not take responsibility for any more of their mistakes in the future. In my line of work, if my workmanship is poor, I'm held responsible for it and I fix it. I don't tell people I'm "doing them a favor" when I fix my mistakes. I also don't tell them to call somebody else and pay them more money to fix my mistakes when I've offered a lifetime warranty. Now I get to wait for my screen protector's existing air bubble (from 20 minutes ago) to expand to the point of being intolerable, I will revisit the store, and I will not leave until they either replace it again or credit my account for their mistake. And maybe if they don't treat me like a liar taking advantage of them I will add a star or two to this review. read more

Verizon - Screen protector already peeling off after 20 minutes - Mobile Phones Near Me - Wauwatosa, Wisconsin

A coworker once around labor day after I'd purchased a new phone. "I don't know, Lisa, I mean do you think that phone's going to make it until Christmas?" I don't have the greatest luck with phones. I've had otterboxes and insurance and cases and screen protectors...it won't matter... I don't think I've ever had a smart phone make it a full two years. My experience at this store has gotten better over the years. (I've read reviews about a "condescending employee.". If we r thinking of the same person i don't think that person is still at this store.)This past time I really didn't feel any sort of "hard sell" going on and they looked up various discounts that could be applied without my asking. They didn't try to sell me some wonky accessory I didnt need-want-could afford like I've had in the past. of note as well, I hardly ever don't have a signal. Friend's on other network's often have problems but the phone rarely drops a call or doesn't get a text (darn, lol, there goes that excuse.) Cell phone contracts are notoriously difficult to understand but overall I don't feel like too much wool is being pulled over my eyes here. read more

Recently bought iPhones from this location and was assisted by Brayden. Dude was phenomenal, he knows the Verizon product very well and has great customer service. I highly recommend this location to buy your next phone! read more

Great service. We just came from a different store that had completely ignored us we came to this store. Excellent excellent service. We were there to get a new line and we were in and out. read more

Great assistance from a couple guys that have been then for a while and are able to multi task with more than one guest. I believe their names are Matt and Rickey. They both have helped us with super quick and easy questions as well as getting a long over due upgrade to our phone; R.I.P. S5. Matt was honest with options and choices for the money looking to spend and plan we wanted to keep. No pushing and no run arounds. They have both explained promotions going on and what may or may not be coming up to the best of their knowledge/what they are allowed to discuss. Nonetheless, the new phone has been great and I know that I can get some help whether it is busy or not within the store. read more

My husband purchased an iPhone 11 on December 9, 2019. I received it on December 25, 2019. It was activated on December 30, 2019. It should be under warranty. The top speaker quit working so I can only utilize the speaker phone. People can hear me and I can't hear them unless I use speaker phone. The manager, Michael, at Verizon Wauwatosa, WI, was told the warranty is only good one year from purchase, not one year from activation. Verizon will not help me. They said I should buy a new phone. Verizon said I should take it to a repair shop. My warranty should have been honored. I am extremely disappointed. While I was treated respectfully by Michael, I am unhappy that Verizon didn't honor the information that Michael provided to the warranty department at Verizon. read more

Hands down, best Verizon Wireless store I've ever been to!!! read more

Verizon - Mobile Phones Near Me - Wauwatosa, Wisconsin

Warren did a great job for me today, despite having to fight the technology. If things go as he assured me they will, I should be back in business by Tuesday. The parking lot for this location is pretty tight, and people seem to think they're the only car in the lot that's moving, so keep an eye out for idiots. read more

I had such a great experience in this store. After being a loyal Sprint customer for years, I came to realize that sometimes quality is better than quantity. What good is a "more affordable" unlimited data plan if you can barely use the phone in the middle of a major city? Enough was enough. I had heard nothing but stellar remarks from friends about Verizon's performance so decided to go with them. Warren walked me through the entire process and was honestly one of the most friendly sales associates I've interacted with in a very long time. He was professional and patient with me, and also respected my time. 4 months later, I am a very happy customer! read more

I purchased a phone for my daughter last year. She is was only 10 years old, so we did not need anything fancy. The sales member offered us the iPhone 7 promo purchase because it was 'free.' There was no discussion that we had to carry the phone line for 24 months (apparantly this is how they work around contracts now). A year later, after I have been with Verizon for 13 years, we decided to cancel all lines and move to AT&T. Verizon is now charging me for the phone because 'the fine lines of the promotion' stated it requires the line to be active for 24 months. This is the reason we are leaving - this is the third time in the past 6 months that Verizon has taken zero responsibility for their lack of customer service or transpareny with costs. I will never return. read more

I would strongly advise no one to EVER come here! I would gladly rather drive to a different store 30 minutes away during rush hour than come here for anything. I came here when my phone stopped working to see if they could help. The bearded guy I got looked at it and told me that it was shutting itself down because it had too much content on it. I asked if he could fix it- transfer the info. He said no, but I could buy a memory card there and do it myself. He then proceeded to yell at me and talk to me like I was 5 years old for "overloading my phone". I mentioned that I had heard from a different location's Verizon employee that her phone was the same and sometimes just froze or stopped working (I had googled it and found it to be true of that particular model finding over 20 similar reports). He said that no one else had ever come in with any problems and that it was just because I over-filled the phone. Even after I told him that the phone had frozen the first week I had it. Shortly after I took the phone home, it died completely. When I brought it back he said "I told you so" Helpful. Then he said that he would now have to reset it. I couldn't get another phone, he would just re-set it, delete everything, and give it back, I decided to seek another opinion and went to another location. There, they were polite and tried everything from hooking the phone up to a USb cord, to trying at least 2 or 3 different batteries. They even let it charge. Then they gave me the number of the LG rep who they said may be able to help. He couldn't help I found out a week later. When I talked to him he was very helpful and picked up the phone from the store and told me that it was "highly unlikely" if even possible that the phone had shut down because it had too much information on it. He said that the employees at this store weren't very knowledgeable and had come from another company recently and were bitter, and to not go back to that location since they gave me so much trouble. When I went in to drop off the phone, the guy who I talked to gave me a very hard, very sarcastic time until I mentioned that I was referred. Then he changed his tune and was helpful-ish. The rep promised to try to fix it or send it to California headquarters, but instead I heard nothing for a week, then got a text saying he failed and that I should pick the phone back up and get a replacement. I picked up the phone, but I took it to another BB where they weren't rude, condescending, and knowledgeable. read more

I went in once with a few simple questions after I received a new phone that I ordered online from Verizon.com. So I walk in, a bald gentleman asks if he can help me, and I say "yes, I just got a new phone in the mail and I need help activating it and switching over my old contacts." It seems like an easy enough request, and he says "alright, do you have your paperwork?" I say "no, just my phone and the info it came with." Then he literally SCOFFS at me. He scoffs at me for not bringing my paperwork, as if it was such a ridiculous thing to forget about. The rest of the visit was uncomfortable and I couldn't wait to get away from this unprofessional guy. read more

Not impressed with their customer service and their phone service. The few times I was there, there were a lot of people working but not helping people. The girl behind the counter was more interested in answering her personal phone and texts instead of helping me. Very unprofessional. I purchased the phone and I returned it less than 24 hours later and canceled my account. Their cell service sucked. Since then I have received three separate bills telling me I owe more money. I received incorrect information from one of the employees. They kept changing the pricing. The Verizon people I talk to you on the phone were a lot more helpful than the in-store employees. I do not recommend Verizon at all. read more

Do not shop here, they are not a 'true' Verizon store, they are a third party retailer and their policies differ from corporate Verizon stores. They have horrible customer service and do not work with their consumers. Also, when right on their receipt it says you can return something, they don't honor it (but are quick to point out other things on their printed receipts they do stick to). Horrible, horrible experience. read more

Try and work with Tiffany if you can. She upgraded my iPhone, got the bill paid, I asked a lot of questions all in about a half hour. Plus she changed my plan, resulting in a much lower bill. Excellent service! Thanks, Tiffany!! read more

Very happy with our experience upgrading here. Friendly, knowledgable, and patient. We will be back.

The staff at this store is outstanding. They're extremely helpful, the managers are attentive to solving problems, and everyone seems to be knowledgable. Problems I've encountered with service or equipment were solved swiftly over several years. Personally, I choose to travel cross-town to visit this store. Thanks. read more

We were in this store last night to upgrade my husband's phone. Our experience? The BEST customer service I have ever had. EVER. And I set the bar very high when it comes to customer service. Will, the associate, could give master's classes in delivering outstanding customer service. He helped us choose the best phone for my husband's needs, set up the phone, offered an available plan that give us more data (ultimately saving us money) and was extremely personable and professional. I will definitely be going back to the store in November when my upgrade is available. Top notch!! read more

They are the worst. I have been a customer since 2012. The service is mediocre and they don't care weather you keep the service or not. Many of the people are pleasant and do the best with what they have but they have very little to work with, it is as though they are GM in 1970. Attitude is ...were are you going to go. I'm done! To hell with them. read more

Short: They are not afraid to point fingers and aren't willing to do much to help you. Long: Let me start out by saying that everyone makes mistakes and that we are human. If I was the manager of 16 years at this company, I would want to reach out to keep my clients happy. This was not the case at this particular location. When you work in sales, management, or customer service your goal should be to help the client and to keep them as a client. We had an issue with my Fiance's phone and visited the store. The sales rep let us know that he thought we had a software issue when we stated that we thought it was a battery issue. The phone (Note 4) was dying anywhere from 20-40%. After they sent us a new phone the issue was not resolved. We returned the old phone in the box that they provided with their UPS tracking number to the customer care center in Oak Creek, WI. This package was never scanned by UPS so we were charged the $624 dollars that the phone was worth. We wanted direction on what to do and we visited this location for help. They told us that they can do nothing to help us and that this must be a UPS issue. We should have never been issued this phone in the first place and now we have a phone that still needs a new battery, out $624, and Verizon is losing our business. We also let them know that we pay a premium every month for insurance of lost/ stolen goods and they told us that this transferred over to the new phone and did not cover the old phone that was not broken to begin with... wow all that money spent on insurance when it doesn't cover this OR the new battery that the phone still needs. Advice for the Company: If I was the manager of the company I would have offered to call customer service with us and help us work through this. Instead we were kicked to the curb with UPS to blame. UPS was not helpful either. Advice for the Customer: Don't get me wrong, before having problems Verizon has been the phone company my Fiance's whole family has used. I even came from AT&T (client of 6 years) because they spoke so highly of the company. Please read about phone insurance before signing up and beware of customer service at this particular location. read more

Yesterday, 8/19/17 my Mom and I went for assistance in transferring her line to a back up phone while her regular phone is sent away for repairs. We we're assisted by Solutions Specialist Taylor Droy. He was very prompt, polite and knowledgeable. read more

Nyreesha is a blessing. She worked with me to restore usage of my phone service. She investigated, problem solved and inquired about my phone. I strongly recommend you connect with her. She gives you her full attention. read more

Phones and phone services are expensive. This store is frequently busy on the weekends. I came here most recently because my phone died (charging pins malfunctioned). I had looked online and narrowed down to two options, but this store only had one of them on display. It was packed as we were waiting for a rep to help us, and the check-in person wouldn't help with my preliminary question about the availability of the second phone. It was not clear when we'd get help, so we left. read more

I was assisted by Warren when my husband and I upgraded our I Phones last Sunday. I noticed some negative reviews on this site. Our experience with Warren was excellent. Maybe some of the other sales representatives are sub par however Warren is exceptional. Do not hesitate to visit this retailer. Simply call ahead and make an appointment with Warren read more

Absolutely disgusted with Verizon. Never got proper cell service and they are charging me $1400 to get out! Run!!

have an issue with htc incredible. purchased 5/2010, internal earpiece fried 3/2011, received REFURBISHED phone which has now also fried internal earpiece (7/2011). I did not purchase insurance. Manufacturer warranty was only 1 year. only 90 day warranty on REFURBISHED phone. Been Verizon customer for over 10 years.. best they could do was bump up contract time so I can get a new phone which would require another 2 year contract. this IS NOT an issue that insurance should cover. It's a well known issue with the phone. PLENTY of same issues with internal earpiece when googled. NOT satisfied with what they think is a solution. Also, first person that helped me (Joshua) needs to work on customer service skills. Too arrogant for his own good. Manager (George) had sustomer service skills, but still didn't come up with a viable solution. read more

Worst customer service ever in store customer service is telling the store manager to upgrade our phone and he does not want to because he is wrong and is full of himself im posting this via display model phone because he is on my phone with customer service.... read more

I went over to get assistance with a few problems I was having. Not only did I have to wait, but two representatives laughed at my problem (they owed me an upgrade but refused to provide it), and one was trying to talk over me to his customer instead of going around the counter to assist them face to face. Much like the phone representatives I've had to deal with twice now, very rude, and prone to bullying you if you want to leave or get a refund/cancel. The guy I had helping me was pretty typical knowledge wise, but arguing with a customer is pretty shameful. Sadly, the only helpful people are the resellers over at 12132 W. Capitol Dr., Wauwatosa WI 53222; but the representatives at this location (2711 N Mayfair) dismissed them and essentially said they're useless and that nothing the reseller says applies to my phone... This being said, of course, by someone who couldn't even tell me when my phone was actually activated. Do not go here if you need any real help with your phone, either call the company directly or be expected to anyways. read more