At the end of our chat, they would not stop chatting. I was done and I had to say thank you twice…read more Not happy.

The closing time is 8 pm as noted in the sign out front amd he operating hours from Yelp. We called…read morethe store to ask the closing time and the "black male" employee stated that they closed at 7 pm. We entered the store at 6:30 pm. The payment machine in the store is wide open and cash bin sitting out. We asked if the machine works and they say yes but they stopped accepting cash at 6pm (2 hrs before they close.) The two employees are also sitting down and completely rude. Don't even bother to get up when we enter store or to assist. This is what "Post Covid" American workers have turned into.

Fantastic customer service! We stopped in 30 minutes before closing on a Thursday and Veronica was…read morefriendly and answered all of our questions. She 100% has us sold on making the switch and would have stayed to transition us if we wanted to do it that night. We decided to come back Saturday morning instead and she remembered all the things we were looking for. Super helpful and knowledgeable and was able to meet all of our needs.

I had the EXACT same experience as Bonnnie Z. Literally the WORST customer service experience I've…read moreEVER had in any type of store I've EVER been to. I'd been a long time Sprint Customer. First of all, it took about 8 HOURS to get my phones switched over from Sprint to T-Mobile. I was told there was a special where you could swap in used phones...as long as they weren't broken and get free phones. THEN I was told you could get these nicer phones, the S21 for a "BOGO." I'd honestly never heard the term before. Buy one, get one free. Couldn't pay for the phone in the store at the time(which is what I wanted to do)...needed to pay. But my Bill will NOT be over $145 dollars. They absolutely GUARANTEE this. Shanna was the women I dealt with. First bill comes and they overcharge me. It's roughly $330 or so. I go into the store, talk to Shanna as she literally said SHE'D take care of it, if they overcharged me, she'd talk to the regional manager herself. So I went in, she said she sent the phones in too late. Ok, fine. So they send me a 100 dollar "gift card," which is a joke, they could have credited the account, but they charge you for each money you use it...whatever, just another way to play games and take your money. Anyway, 2 months later I go in there, talk to her and my bill is now 211 and change. Now I was told EACH time...and I went there with another family member, the bill would not be more than 145. I was on the magenta 55+ plan, 4 lines. But it'd take a few months for the credits to apply. I waited a few more months like an idiot. I call T-mobile, they're looking into it. Few more calls, looking into it, they'll get back to me. Finally, went in, talked to Garrett the Manager, explained the issue. Said Shanna no longer works at the T-mobile store, she works at a different one. He goes in the back to call her and says she doesn't "remember any BOGO," so they ask me the details. FINALLY turns out because I was a member of Sprint and T-Mobile bought Spring, I wasn't eligible for the "BOGO." So it's about 9 months after the fact now(Garrett is still "looking into it," after 2 months and hasn't gotten back to me, so...ya know, not holding my breath on that one). I went in there to ask about any details they had. I WANTED to just get cricket Wireless, buy my phones outright and not get locked into ANOTHER bad contract...and they got me again. They got me by repeatedly promising me an EXACT price...and I LITERALLY recorded the 2nd conversation where she said the price would be 145 WITH the price of the phone. So apparently she was wrong about that as the price of ONE phone is ~40 dollars a month, but she got the fact that I could get one FREE wrong as I'm getting charged an extra ~80 dollars a month. And as I said in another review, Shanna was helpful, it's just a joke of a process. She had to call in about 6-7 different times to get the phones transferred over. She was trying, it was just a joke with Sprint and T-Mobile. But that I could understand...she was trying, she was helpful. We were up against a time limit as my Sister was going back to Texas the next day and runs a small business and needs her phone obviously. And as I said, the last time I went there, I spoke with Garrett who called Shanna at the new store she was at and said she said she'd never remembered me. Didn't give any details like, "the two guys who were in here for 8 hours and about 10 hours over a 2 day period who bought 4 new phones and were pressed for time because we needed to get this done before my sister left for Texas." Oh...and the Cherry on top, when the person I was working with took the "new" charger I needed out of the box to show it to me, she never put it BACK in the new box. So when I got home, my Sister was short on a charger. She didn't find out until she was in Texas. So I guess basically the moral of the story is...you can't do anything about it. They can tell you whatever price they would like in the store, you can get all the assurances you want...they can still charge you whatever you'd like and you're completely out of luck and you just have to take it. Took nearly 9 MONTHS to find out I was NEVER eligible for the "BOGO," which again, I realize is a common phrase, but not one I use, so it's just annoying to me that suddenly Shanna doesn't remember the interaction and because now after being told I WAS eligible for it...I'm actually not....despite Shanna guaranteeing me that she'd call her boss and guaranteeing I'd get the discount on my phone if the credits didn't "transfer within a couple months." Now I'm just rambling, but I'm just so annoyed with this place.

Great and prompt service. I didn't have to wait for my copies and they were very good quality!read more

Yanna great customer service Must come and ask for her ,…read moreshe exceeded my expectations

Great service. Quick response and very helpful! Even remembered me when I came back to drop off my…read moreold battery.

They were extremely helpful when I had a battery issue and couldn't start my car. They were able to…read moreget me in and out in 20minutes and had reasonable prices! I would definitely recommend them for those in the area.

Stopped in today 6/17/26 to buy a PS5 for my Fiance b day they was very helpful told me about the…read moregame n what to do how to download if needed etc with the great prices I was able to also purchase a few games n insurance ..Thanks guys u both were great ....Keep up the good work .....Kreyol...5

The employees are absolute shit. Terrible people that are so fucking anal about everything. Bought…read morea game and wanted to return it (brand new) and wouldn't let me return. I checked the return policy and nothing said that i couldn't return it. Just went to get an M rated game and they said no because i'm a month away from turning 17. They made go get my friend who's 17 and didn't even check his ID. The employees are pains in the ass. I won't be visiting this location ever again.

I have had to go to this store 3 times in the last month or so and I have had a great experience…read moreoverall! I have generally gone in the evenings right after work and have been able to be helped right away. I have seen a different associate each time and all were friendly and seemed knowledgeable. We added a new line to our family plan, so we were able to get a pretty significant discount to all get new phones and they do let you keep your old device for 30 days. You can choose which phone and color you'd like and they will get it ordered for you. I thought it came in fairly quickly, especially because we were not in a rush!

Worked with Malcolm to trade in my phone for a new one. Complete ass, very rude, and came off…read moreextremely negative from the start. He called his manager and explained the story all wrong like he was working against us not with us. Malcom is definitely in the wrong business with that attitude. I don't recommend working with that knucklehead.