This store is to be expected--very busy and lively with great service. Apple always has the coolest…read morepeople running their stores with true passion driving every interaction. I did my first Vision Pro demo here, which I knew could be interesting since I'm legally blind. Regardless, the staff were very helpful, kind, and understanding of my curiosity to see how the world would look to me through Vision Pro. The experience was also favorable when I bought my new iPhone 15 Plus from this location back in September. It was absolutely packed because launch day was just a day prior to my visit, but that didn't impair the staff's ability to provide excellent service. I didn't have many questions about my new iPhone as I am a tech enthusiast, so purchasing the 15 Plus was quick and simple. I will definitely return for my next purchase or Genius Bar appointment!

In October 2025, I brought my iPhone 15 Pro Max to the Apple Store at Willow Grove Park for a…read morecamera repair while fully covered under AppleCare+. After the repair, new issues appeared that were not present before service: debris behind the camera lens, a growing black dot on the screen, screen glitches, and eventually the entire bottom half of the display turning black. On January 20, 2026, after the device became unusable, I returned to the store. I was told Apple would replace the phone, but it was not in stock and would need to be ordered. Because I rely on my phone for work, I purchased a new phone through my carrier. I was later notified that the replacement was ready. I could not pick it up on the original date and rescheduled, but that appointment was canceled by Apple due to a snowstorm on January 25, 2026. On February 18, 2026, I returned to the store and was informed that the device no longer had AppleCare coverage and the approved replacement would not be honored. The phone was under AppleCare when repaired and when the defects were reported. The replacement had already been approved. Store delays and a weather cancellation should not void Apple's responsibility. I am now left with a defective device that cannot be used or resold.

I was referred to Murphy's by a friend who swore on his services. He fixed her water damaged iphone…read moreand a water damaged iphone of another friend. I brought my water damaged iphone to Jerry and was told it would be fixed in an hour. Fast forward 2 weeks. Still didn't have my phone. Was told by Jerry several times he would call me back about the status of my phone. He never called me to tell me anything. I hounded this guy almost every day for two weeks, only to be told excuse after excuse about why my phone was not yet repaired. He delved into his personal life (finding excuses) on several occasions but I was too nice to tell him I didn't care and I just wanted my phone back. Finally, when he came to the realization he couldn't fix my phone, he said he would at least rig it so it didn't appear to be water damaged and Apple would just give me a new phone under my warranty. Say its my fault for not being thorough, but I just wanted my phone back at that time. I finally had my busted phone back in my posession when I realized he didn't rig it at all. The headphone jack was still bright red...and I had to take my phone to the Apple store in an hour! I called him to tell him how he royally screwed me this time. I didn't listen to his excuses about fixing it. I went online and upgraded my phone paying $386 for a new one. Believe me, the price was worth not dealing with Jerry again.

I bought my son a brand new iPhone 4s and he promptly broke the glass front. It still worked, but…read moreyou could get glass splinters if you used it. I saw this place and gave them a try. Yes- the place is dirty, smokey and unkempt. But Jerry fixed the phone for $80 in about 2 hours. He also sold me a top notch case for the phone for a few bucks more. OK- So he needs to work on his professionalism. But I'd go back to him.

I tend to go to this location because it's close to my home…read more A private parking lot they shared it with Chick-fil-A for the Bank Metro chipotle so it's very very very busy. Hard to find parking. People are legally parking so Pack patients. Atmosphere: very bright And can get a little loud. Service, most of the staff are always helpful and very engaging but my favorite guy that I go to because he's very knowledgeable customer focus and gets you what you need is Sieem. He's the best.

Store customer service. Training and education…read more Professional development and knowledge.

My wife cracked her LG G3 this past Thursday (2 days before Christmas!). I emailed a request for an…read moreestimate. They responded within an hour with a reasonable rate ($600+ for a new phone per AT&T vs. $150 for a screen repair...hmmm easy decision). Of course with my wife's busy schedule she couldn't get the phone there until Friday. Oh, boy here comes the delay for Christmas. Of course when you don't have your phone on you, you feel like your naked or left the stove on when you're not at home, but NO! Kurt got right on it! He even stuck around to finish the job even though he was allowed to close early for the Christmas Holiday. Who does this in this day and age?!?!?!? Needless to say, my wife got her phone back super quick and it works great! My compliments to Kurt and CPR for the excellent work and customer service! If the need arises I'll be sure to use them again.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

My son XBox has been down for a while and I had to get it fixed!! So I thought my son had a Disc…read moreStuck inside and wouldn't come out !!!! I even went on YouTube to get the Disc Out. So I decided to go with this establishment and the guys were really kool and nice explaining to me how this works and they took it apart and but it back together like it was Nothing!!!! Whoa that was fast I got my son system back and it works like brand new!!!!!!! Thanks Team

great to work with fixed my phone works perfectly I would recommend my friend and family thank lisaread more

Great services knowledgeable, friendly, and clear and concise! Would recommend for anyone with…read moreproblems!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Philadelphia store today.

Justin was very RUDE. No customer service skills at all…read more Completely wrong information.

Just switched from Verizon to T-Mobile yesterday. I worked with Simone and she made this…read moreexperience so great! She was patient, she was knowledgeable, and she was friendly! If you are looking to switch providers and decide to go to T-Mobile, I would highly recommend asking for Simone to help you make the change. The other employees were also very nice to work with and very helpful.

Great place for phone repairs! Friendly, efficient and fairly priced. I've brought an i-phone here…read moretwice; once for water damage and second time for battery replacement, and it was a much better, faster and less expensive option than going to apple store. Just $30 to replace the battery and it's nice to have a neighborhood place with good service and reasonable prices.

From the owner: Respect and Trust. Deliver as promised. Honesty and…read moreIntegrity are part of our business. 23 yrs experience in the same Location. Serving the community and for better America. Repairs phones, computers and sales of accessories.