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Cricket Wireless Authorized Retailer

5.0 (1 review)
Updated 2 months ago

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1 year ago

Great services knowledgeable, friendly, and clear and concise! Would recommend for anyone with problems!

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Apple Willow Grove Park

Apple Willow Grove Park

2.2
(120 reviews)
4.8 mi
•$$$

This store is to be expected--very busy and lively with great service. Apple always has the coolest…read morepeople running their stores with true passion driving every interaction. I did my first Vision Pro demo here, which I knew could be interesting since I'm legally blind. Regardless, the staff were very helpful, kind, and understanding of my curiosity to see how the world would look to me through Vision Pro. The experience was also favorable when I bought my new iPhone 15 Plus from this location back in September. It was absolutely packed because launch day was just a day prior to my visit, but that didn't impair the staff's ability to provide excellent service. I didn't have many questions about my new iPhone as I am a tech enthusiast, so purchasing the 15 Plus was quick and simple. I will definitely return for my next purchase or Genius Bar appointment!

In October 2025, I brought my iPhone 15 Pro Max to the Apple Store at Willow Grove Park for a…read morecamera repair while fully covered under AppleCare+. After the repair, new issues appeared that were not present before service: debris behind the camera lens, a growing black dot on the screen, screen glitches, and eventually the entire bottom half of the display turning black. On January 20, 2026, after the device became unusable, I returned to the store. I was told Apple would replace the phone, but it was not in stock and would need to be ordered. Because I rely on my phone for work, I purchased a new phone through my carrier. I was later notified that the replacement was ready. I could not pick it up on the original date and rescheduled, but that appointment was canceled by Apple due to a snowstorm on January 25, 2026. On February 18, 2026, I returned to the store and was informed that the device no longer had AppleCare coverage and the approved replacement would not be honored. The phone was under AppleCare when repaired and when the defects were reported. The replacement had already been approved. Store delays and a weather cancellation should not void Apple's responsibility. I am now left with a defective device that cannot be used or resold.

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Apple Willow Grove Park
Apple Willow Grove Park
Associates standing around shooting the bull.

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Associates standing around shooting the bull.
Murphy Mobile Repair & Accessories

Murphy Mobile Repair & Accessories

2.0
(3 reviews)
1.9 mi
•$

I was referred to Murphy's by a friend who swore on his services. He fixed her water damaged iphone…read moreand a water damaged iphone of another friend. I brought my water damaged iphone to Jerry and was told it would be fixed in an hour. Fast forward 2 weeks. Still didn't have my phone. Was told by Jerry several times he would call me back about the status of my phone. He never called me to tell me anything. I hounded this guy almost every day for two weeks, only to be told excuse after excuse about why my phone was not yet repaired. He delved into his personal life (finding excuses) on several occasions but I was too nice to tell him I didn't care and I just wanted my phone back. Finally, when he came to the realization he couldn't fix my phone, he said he would at least rig it so it didn't appear to be water damaged and Apple would just give me a new phone under my warranty. Say its my fault for not being thorough, but I just wanted my phone back at that time. I finally had my busted phone back in my posession when I realized he didn't rig it at all. The headphone jack was still bright red...and I had to take my phone to the Apple store in an hour! I called him to tell him how he royally screwed me this time. I didn't listen to his excuses about fixing it. I went online and upgraded my phone paying $386 for a new one. Believe me, the price was worth not dealing with Jerry again.

I bought my son a brand new iPhone 4s and he promptly broke the glass front. It still worked, but…read moreyou could get glass splinters if you used it. I saw this place and gave them a try. Yes- the place is dirty, smokey and unkempt. But Jerry fixed the phone for $80 in about 2 hours. He also sold me a top notch case for the phone for a few bucks more. OK- So he needs to work on his professionalism. But I'd go back to him.

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Murphy Mobile Repair & Accessories
Broken screen re$90pair iphone 4/4s
Broken screen re$90pair iphone 4/4s
Murphy Mobile Repair & Accessories

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T-Mobile

T-Mobile

3.2
(10 reviews)
1.0 mi
Virtual estimates
Shipping

I came in to the Wyncote store on Sunday, May 17th because my Samsung S21 FE had stopped working. I…read morecouldn't make or receive calls, couldnt text, nothing. John, my T-Mobile expert, labored diligently trying to resolve my problem to no avail. I asked him what was was cheapest Samsung phone because I needed a phone immediately and did not have the time to do a deep dive into researching a long-term high functioning phone. I wound up going with the Galaxy A17, a basic non impressive device that served would serve its purpose of making calls and making texts. I was told this phone was non refundable so I purchased it knowing I would be stuck with it if any problems arose. And sure enough, problems arose. The "screen of death" happened every few hours. Long stretches of blackness enveloped the screen when I was engaged in my most important work tasks. The loading of a web page took over 30 seconds, no matter the Wi-Fi I was connected to. Nobody could hear the calls I made. I did some research on T-Mobile's 14 day buyer's remorse window and saw that I was within that range to return my phone. So I went back to the store on Saturday, May 30th to explain the issues I had with the phone even though I knew I was told beforehand the phone was not returnable. I spoke with a very patient female rep at the store who unfortunately told me I purchased a phone that could not be returned. It was at that moment when I was on the phone with T-Mobile for additional support, that the store manager, Nuria came by where I was sitting. She asked how could she help me. She sat down next to me and listened so patiently to my dilemma. She never questioned me, or spoke to me in a way that made me feel like I should have known the about the return policy. For the record, both of the previous employees were also kind. They were both respectable and spoke to me in a professional tone. But I needed my refund because just a few days earlier I had purchased a permanent phone to replace this A17 dud. I was bleeding money! In the end, Nuria asked for my phone number, pulled up a return receipt, and refunded my money. I have never, in my four years of living in this city, dealt with a more kind, warm, and professional person in retail than Nuria. This store is always clean, it plays great music, the customers are ALWAYS acknowledged, and from what I saw, every customer on both of my visits left the store happy from the service that they received. Thank you Nuria for your wonderful customer service and thank you John for initially helping me to set up and transfer my phone information on my first visit. While my purchase did not work out, the true greatness of a store is defined not by the service it offers, but by the people they employ. And this T-Mobile location employs some amazing individuals! NURIA YOU ARE THE BEST! HEART EMOJI!

I tend to go to this location because it's close to my home…read more A private parking lot they shared it with Chick-fil-A for the Bank Metro chipotle so it's very very very busy. Hard to find parking. People are legally parking so Pack patients. Atmosphere: very bright And can get a little loud. Service, most of the staff are always helpful and very engaging but my favorite guy that I go to because he's very knowledgeable customer focus and gets you what you need is Sieem. He's the best.

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T-Mobile
T-Mobile
T-Mobile

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CPR Cell Phone Repair Willow Grove-Horsham

CPR Cell Phone Repair Willow Grove-Horsham

3.9
(39 reviews)
6.6 mi
•$$

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

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ChatGPT said:
Quick, expert iPhone repairs -- screens, batteries, and more.
Walk in today, we'll fix it fast!
ChatGPT said: Quick, expert iPhone repairs -- screens, batteries, and more. Walk in today, we'll fix it fast!
Broken LCD? We replace it fast with high-quality parts -- your iPhone will look brand new.
Broken LCD? We replace it fast with high-quality parts -- your iPhone will look brand new.
Cracked screen? Dead battery? We fix iPhones fast -- no appointment needed.

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Cracked screen? Dead battery? We fix iPhones fast -- no appointment needed.

Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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