Steve was very courteous and helpful! Thanks! He walked to the front of the store to get us a…read morebasket and then loaded it for us and brought it to checkout for us. He also provided a phone # for us to call to get info on our ladder assembly.

Superior service from the moment we arrived at the property! The staff was professional and…read moreinformative. Initially, we were shopping for pool supplies and ended up purchasing patio dining and pool deck loungers too from the sidewalk sale. As for value, we were quite pleased with the price, especially for the 7 piece dining set! TODAY, our delivery experience was awesome! JULIO called ahead and arrived on time. All items were placed where we asked, unwrapped and debris taken away.

Now I know why my husband told me that we shouldn't go in here...its like being in a candy store…read morebut with so much cool stuff for your house and home. We went in to look for some planters my mom had recently picked up here for a nice price and I wanted to go back to see if they had any more available. To my sadness, I was unable to locate any additional planter sets like the ones my mom had picked up, but not to worry, there is so much more here to find! First off, allow yourself at least 30-45 minutes to get through this store if it's your first visit. There is so much to see and great items throughout the entire store. You can pick up anything from outdoor furniture to bakeware, from pergolas to mirrors. Second, be cautious about what you put in the basket. There were several items which were very difficult to decipher the pricing. They have a bunch of tiki torches and I wanted to pick some up for around our patio but there was no pricing. By the time my husband was able to find someone to help him get a price, I had moved on to another part of the store and we forgot to go back to get the very well priced torches for $2.99 a piece. He's going back tomorrow to grab them for us before they're gone! Last, it's very easy to get caught up in how pretty some of the items are but frankly some items we're severely overpriced. I used my self control (which was not easy!) however we got out of here for less than $60 and picked up some beautiful plant stands, some absolutely adorable indoor/outdoor pillows for our patio furniture for $7 a piece and a few solar lanterns for a decent price if you ask me. It's nice that solar items are starting to come down in pricing!! My favorite part of our trip was at the checkout. We walked up to get in line behind a lady and her two boys in the cart. The younger kiddo was kinda whining but not annoying...just being a kid. Turns out he wanted candy!!! I told him I wanted some candy too, I totally understood his pain. By the time we were about done checking out ourselves, we had a woman behind us with her little lady beginning to beg for candy too. We just laughed because evidently, product placement is everything!

Lots of great stuff. But be careful about buying bedsheets…read more The seams on the pillow cases were sewn crooked. Sheeting pilled after 1 or 2 washes. Obviously seconds, but doesn't say so on the package.

nothing but issues, no support. Replaced our 25 yr old pool last year and had it installed with…read moretheir contracto/installers, immediately we noticed 2 round spots were the liner shriveled and was rough. Sent photos they immediately responded that it was chlorine tablet damage and installer confirmed, even though told them we do not put tablets and would not even come look at it and wouldnt respond after I asked if someone could look at it. Opened the pool this year and it is leaking around the main drain and sand has sunken in around the drain and the 2 spots. one year old and now have to spend 2,500 to replace the liner, if I could give then 0 stars I would, no interest in any customer service, once you pay they are done with you. Beware and go elsewhere, if you have an issue they have no interest in you anymore as they already took your money. Update: Rick responded and blamed the main drain leak on a cracked pipe, of course it's leaking around the outside of installation not the direction of the pipe and not from the pipe and the 2 spots have now sunken into the ground, how is that from chemicals on top as he says? Just excuses and never bothered to ask or look at the issue.

Excellent place to get high quality outdoor furniture -- Nothing here is flimsy. The staff is…read morepleasant and will help you with questions about your pool and spa. You can get chlorine and shock for your pool along with picking out a new Saber grill. (Saber grills are the best!) There is also an extensive hot tub and billiard section for that family cave.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

Nice selection for angel tree and stocking stuffers! Good prices and selection!. Something for…read moreeveryone!

Full of STUFF in the store, the item advertised for which this trip was warranted was in stock,…read morethere were some very good savings on bath sheet towels, that was a WIN!!!! The best part of shopping was the ease of check out with the cashier Kayla!!! Kayla is so welcoming , bubbly and personable she makes up for the little sandwich bags they provide for your purchases. Definitely BYOB Or be prepared to walk your items out in your hands, guess thats where the savings come in!!!!

This place is a hidden gem! After contracting with Great Escape to install our 24' above ground…read morepool AND supply is with our first season of chemicals last year, we were left with ever changing pool water conditions weekly requiring water testing and additional specialty chemicals to correct our problems. Our neighbors recommended Backyard Pools and swore by their 3 step process. Not only were the chemicals cheaper for the season, but our pool has been crystal clear all summer! We are customers for life!!!

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

Great selection of quality items and easy returns. Employees will walk you to items that you need…read more The value here is in the quality of the merchandise. I usually find what I need here with one stop.

Definitely not my favorite location. I was looking to get a LG dehumidifier and Walmart had it…read morecheaper but customer service refused to price match because they don't know if Walmart has it in their brick and mortar location. This was unfortunate because two employees had to fish the dusty unit from the very top shelf via ladder and it took them quite a while to source the ladder. A lot of time was wasted and because customer service refused to price match -- I ended up making the purchase elsewhere for cheaper.

Best service and furniture at great price they where so helpful and delivered and put everything…read moretogether

Delivered wrong bed when we clearly showed them which bed we ordered. We even went to the shop to…read moreconfirm the bed we wanted. Didn't even refund money and wrong bed didn't come with parts that were "included". Waste of time and effort. Left us furious because they still tried to charge us for a bed that we didn't ask for us. Power hungry people! Update: STOLE MONEY TWICE FROM CREDIT CARD, WILL BE PRESSING CHARGES!!!

Trash. Chinese garbage. Scratches all over. The instruction sheet seems like a practical joke…read more Destroyed my wall. Nothing is even. The back hook mounts aren't centered nor evenly spaced. This is a joke. Oh and they never called when it came in, I had to go hunt it down. This place is a joke. Don't ever shop here.

We haven't visited a Value City in over a decade. I was surprised to see such stylish options…read more Although the store isn't huge they had a nice selection and custom options. We met Keith and he was great. He was able to give us a quote for a sectional and even offered to come in on his day off to help us after we take measurements. There is currently a Black Friday salediscounts up to 20% off which offers more value.