Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

DO NOT BUY FROM BOBS!! WORST. EXPERIENCE. EVER. It was our…read morefirst time ordering from Bobs. We bought a bedroom set. Was suppose to come with 2 nightstands, king loft bed, 5 drawer dresser and then a dresser w/ mirror that lights up. Well......... FIRST ISSUE the bed was missing all of the hardware so my bed frame is sitting in pieces on the bedroom floor. Won't get the missing pieces for another week and I have my new mattress being delivered today that will have to be on the floor in the living-room(had to rearrange the living-room for the new mattress to lay) because again my bedroom has the bed pieces all over until I receive the hardware pieces next week. SECOND ISSUE, the light on the mirror does not work. Tried multiple outlets. Also have to wait a week for replacement. THIRD ISSUE, one of the nightstands had a softball size hole in the back of it! And have to wait a week for replacement. YOU HAVE GOT TO BE KIDDING ME! THREE ISSUES IN ONE DELIVERY IS ABSOLUTELY RIDICULOUS!!!!!! As a first time buyer at Bobs I am VERY frustrated, disappointed, upset and pissed off. I spoke with multiple customer service reps(one of them named Diego hung up on me). They were "nice" but no urgency for solution. The only solution is to wait a week for new items. I shouldn't have to wait a damn week! WTF!! They should have arrived today with NO issues. This is crap! I've already waited a week and a half for the delivery. They need to start inspecting the items before they go out for delivery. HOW can you deliver half of a bed? HOW can you not see a giant hole in the nightstand? FIRST AND LAST TIME BUYING HERE

After years of wondering, we finally went in. Andy was a fantastic salesmen. The process was so…read moreeasy, he made recommendations based on our feedback and demonstrated several options even making his suggestions. He sold us exactly what we wanted and financing was so easy with 0% interest! He's a personable guy and knows his stuff. He took good care of us and I'll recommend him to all my friends.

I had enough to get an ultra plush and a foundation. They made sure I drove from there with garbage…read moreinstead for the same price. They were charging a full $200 more and didn't have a problem until I asked for the internet price. Then all of a sudden it wasn't in stock at that store and I would have to drive to Naperville. I must be a simpleton. I bought the junk they gave me. They have Black employees. They couldn't possibly be racist and charging more for being a POC customer. NAH, All in my head.

It was time to swamp out the "memory" foam mattress that came in a box for something a little more…read morecomfy and hopefully something that'd last us longer than the memory foam. Melissa at the Merrillville store was very patient, tending to other seniors also trying to make a decision. She asked just a few questions, then steered us to the choices. The choices weren't easy and we vacillated between two within our stated price range until she showed us a breakdown of info on the other one we were looking at. Great! Then it was just a matter of waiting for the other senior buyers to work through their paperwork. In terms of time, quite a bit more than we'd have expected. However, delivery was made very quickly by two hardy fellas who were very gracious and helpful. We were ready for the delivery and set it up ourselves. There are a few nights getting used to a new mattress, no question about that. But we are both sleeping better now, more comfortably, and are very happy with our purchase.

Me and my wife purchased a mattress and frame. Christopher Brown was excellent and very…read moreknowledgeable and answered all of our questions. He took the time necessary to explain everything to us to help us to find exactly the mattress that we needed. Excellent customer service and knowledge skills. We really enjoyed the experience and would recommend him to anyone looking for a mattress. Our son-in-law and daughter purchased one recently and had a good experience, so we decided to go there too! Awesome experience

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

Macy's is the best department store in south lake mall. The fragrance & makeup counter area is…read morehuge. Great selection. The shoe area could be neatened up a bit. Name brand purses & clothing for woman & men. Housewares, furniture, decor. It's all here.

Great selection and great quality of service from each member of the staff especially in fragrances…read moreI always have to stop and sit on my walker as I am disabled. I enjoy all the smells there.