Excellent local exchange. They have gone way out of their way to bring the newest and fastest…read moreinternet to our rural community. We are one of the few places that will have fiber optics to each home. Fantastic service and they are avoiding passing cost down to consumers. Prices may be a little bit more than competition, but the really do deliver.

Tried their website, no help. Tried the support line, no real people only robo response that do not…read moreaddress the problem. Tried to recertify and told me to sign in. Use the info website said to use, No record. Start a new account, nope, saves already have an account sign in. Most asinine website and call center ever.

Worst company I have ever dealt with during my entire life. Customer service is inexistent. Their…read moresystem is entirely automated and revolves exclusively around selling instead of providing you with the help you desperately need. Good luck trying to speak with someone. Even better luck waiting for a response when you write to them. Staying away from them is your best alternative. Don't be their next victim!

I think the people who have had no problems with their service had fiber. I had fiber with PMT for…read moreover a year and had zero issues. And then I moved. They don't have fiber where I'm at, and I'm paying nearly the same price. I had to pay to transfer it over, of course, and they wanted me to pay for the internet continuously even though I was waiting for weeks for it to be installed into my new place? That should have been my first clue... so I finally get it installed, I take off work to be there, and it immediately doesn't work well. I call, on their end "everything is working like it should." I have a phone and an iPad connected and that's it. I had some important zoom calls that I kept dropping with only those 2 devices on there. It's been less than a month, I've had some periodic and very frustrating success with the internet as I've added more devices, but I've upgraded my phone so I can have a hot spot for when my internet is out. After this whole week of it out, I'm like Why am I paying for this? I have had it less than a month and it's been a nightmare. Now I can just use my phone as a hotspot. So I call to cancel. They can SEE that my internet is NOT working, but I will need to pay for the full month. Of non-working internet. And they're saying it's my fault because I'm not going to take time off work and wait for a tech to come out and fix it, even though when I've called before they said everything was fine when it wasn't? I'm so over it. If you can get fiber with PMT and you never have to deal with techs and billing, it's fine. Do it. But if not and you have to deal with their garbage internet? RUN. Or just throw your money into the Idaho wind like I just did

Idaho Falls fiber is a joke! Terrible service! Terrible support. The city needs to grow up and get…read moretheir fingers out of everyone's business! The fact that you have to pay the city for fiber and go through them for everything is nothing but a monopoly!

From the owner: Idaho Falls Fiber provides the infrastructure for high-speed internet for businesses and residents…read more The community owned fiber-optic network partners with local Internet Service Providers to deliver reliable and affordable broadband connections to customers. Choose a plan with 250 Mbps or 1 Gig. Download and upload speeds are the same. Dedicated connections. No sharing a copper cable. Idaho Falls Fiber is a division of Idaho Falls Power, which is the city owned electric utility in Idaho Falls. Community Owned, Community Connected

Chad,Hector and Tim. very polite and professional service. Installed our internet and had our…read moredevices connected in about one hour..

This is one of those services you wish you could give negative stars!…read more The most unreliable and overpriced internet service I have ever used! For those that can appreciate it, I'd rather revert back to dial up internet. Definitely recommend utilizing a hotspot long before you think of signing up for this service.