We love our fast reliable ATC internet. Love using a locally owned company! People who truly careread more

From the owner: The leading internet provider in Albion, Arco, Malad and surrounding communities. read more

Tried their website, no help. Tried the support line, no real people only robo response that do not…read moreaddress the problem. Tried to recertify and told me to sign in. Use the info website said to use, No record. Start a new account, nope, saves already have an account sign in. Most asinine website and call center ever.

Worst company I have ever dealt with during my entire life. Customer service is inexistent. Their…read moresystem is entirely automated and revolves exclusively around selling instead of providing you with the help you desperately need. Good luck trying to speak with someone. Even better luck waiting for a response when you write to them. Staying away from them is your best alternative. Don't be their next victim!

I think the people who have had no problems with their service had fiber. I had fiber with PMT for…read moreover a year and had zero issues. And then I moved. They don't have fiber where I'm at, and I'm paying nearly the same price. I had to pay to transfer it over, of course, and they wanted me to pay for the internet continuously even though I was waiting for weeks for it to be installed into my new place? That should have been my first clue... so I finally get it installed, I take off work to be there, and it immediately doesn't work well. I call, on their end "everything is working like it should." I have a phone and an iPad connected and that's it. I had some important zoom calls that I kept dropping with only those 2 devices on there. It's been less than a month, I've had some periodic and very frustrating success with the internet as I've added more devices, but I've upgraded my phone so I can have a hot spot for when my internet is out. After this whole week of it out, I'm like Why am I paying for this? I have had it less than a month and it's been a nightmare. Now I can just use my phone as a hotspot. So I call to cancel. They can SEE that my internet is NOT working, but I will need to pay for the full month. Of non-working internet. And they're saying it's my fault because I'm not going to take time off work and wait for a tech to come out and fix it, even though when I've called before they said everything was fine when it wasn't? I'm so over it. If you can get fiber with PMT and you never have to deal with techs and billing, it's fine. Do it. But if not and you have to deal with their garbage internet? RUN. Or just throw your money into the Idaho wind like I just did

Idaho Falls fiber is a joke! Terrible service! Terrible support. The city needs to grow up and get…read moretheir fingers out of everyone's business! The fact that you have to pay the city for fiber and go through them for everything is nothing but a monopoly!

From the owner: Idaho Falls Fiber provides the infrastructure for high-speed internet for businesses and residents…read more The community owned fiber-optic network partners with local Internet Service Providers to deliver reliable and affordable broadband connections to customers. Choose a plan with 250 Mbps or 1 Gig. Download and upload speeds are the same. Dedicated connections. No sharing a copper cable. Idaho Falls Fiber is a division of Idaho Falls Power, which is the city owned electric utility in Idaho Falls. Community Owned, Community Connected

OK so I was leary about getting cable one internet recently. Lots of bad reviews. Would they…read moredeliver anywhere near 50mb/s? Would the ping be acceptable for gaming? We had 5mb/s centurylink internet for $50/month, and I generally liked it. I had specifically requested they turn "fastpath" on, which reduces ping times as well as reducing reliability. With that on, I felt like we had a very responsive internet connection, and I was worried cable internet was going to ruin the 'delicate' balance I had set up. We bought an sb6180 off of ebay for $30 (I would highly recommend this model). It was a bit of a pain to setup because of how I wanted it set up, but eventually got the problems fixed with some help from support. They weren't amazing, but they got the job done. However, once I got the service installed, I was thrilled to find out that they were able to reliably EXCEED 50mb/s WHILE having lower pings times to the same server vs centurylink w/ fastpath on. And over the past several months, we have had no issues with the service, consistently providing over 50mb/s and very low latency. For the same $/month as centurylink, we now get over 10x the bandwidth, slightly lower ping times (ping will be a lot lower coming from a normal connection), and a more stable connection. If you're looking for the best internet service in the Burley and nearby areas, then that would be cable one's internet. Their support may not be 5*, but as long as the service works, then I don't care.

I left sparklight last yr due to prices continually increasing without an explanation. When I…read moredecided I had had enough they of course said they could lower my bill and why didn't I ask. I had been asking the last few months before I canceled to no avail. I decided two months ago to give them another try in hopes that would not happen again. It did!! Only took them two months to charge 10 more than what I agreed to pay. Called this morning to ask why the increase. No answer as to why just a mistake. A MISTAKE MY BUTT! Ur company knows exactly what ur doing and I have to wonder how many people just pay this and not even look or question it. I had the pleasure of speaking with a gentleman named Rodriguez and he was very helpful and apologized for the mistake. What a man. Thank u. Ur company sucks though and should be ashamed when they price increase people for no reason at all. Shame on u Sparklight. We will see how tje next couple of months go with billing. Just know I watch and I hope and pray I'm not the only one that does. ESPECIALLY in today's economy every dollar counts. ​