This past summer, we had a section of our roof replaced. The job was done quickly and cleanly with…read morelots of communication and just plain old professionalism. -- At the same time, we had some work done on our laundry. This involved a vent pipe being run through the roof. -- This winter we had some leaking that looked like ice dams. We called Golden Group and they sent some people over. They quickly diagnosed the problem as something about the gasket around the new vent pipe (not ice dams, yay!). The problem wasn't caused by them, but they fixed it anyway. -- The bottom line is: good quality, speed, clean, professional, and excellent cuatomer service.

Excellent experience. Highly professional from the very first interaction. John was my main point…read moreof contact. Excellent service. They were not the cheapest quote, but they were the most thorough and well-thought out. Scheduling, payment and installation all went like clockwork. Exceptional crew, highly efficient and professional, cleaned up well. Excellent communication throughout. Got a beautiful new roof that I'm very happy with. Highly recommend without reservation.

Believe the reviews, Isaksen is phenomenal! After conversations with 8 different solar installers…read moreIsaksen stood high above them all across the board. I was immediately connected to a human vs. an AI bot and have been guided through the process by the entire way. Randi had been my trusted guide and has been incredibly transparent the entire way. From the honest sales, pricing, and "human-centered" payment structure their approach to sales and support truly sets them apart. My install was smoother than I could've imagined and the install crew was informative, honest, and methodical in their set-up and clean-up. Deepest thanks to Cody, Jay, Mike, and Sean for getting us set up and running. Highly highly recommend and would work with them again.

Got one reply. Wrote back and never heard from them again. Project is a small and easy one…read more Guess it was not worth it to them. Would have been nice to have been told that instead of being ghosted.

Ed Varnum has great understanding of electrical issues and has great suggestions for improvement…read more Ed and staff are very prompt, professional and friendly.

SO AWFUL!! Completely untrustworthy liars. I made an appt for a $49 "service call" for Friday,…read moreand actually moved/cancelled all my patients for that day to make it work, as that was their first available time. I'm re-doing the kitchen, need an electrician to bring it up to code-- and I wasn't sure exactly what I needed done. (Because they need to know.) I called 3x the week before to confirm the appt. Two days before the scheduled appt they ask me to move it up a day, to Thurs, the next day. I say fine-- thankfully I had cleared that day too. I then hold off doing work on my floor so the electrician will be able to walk on it the next day. I ask if the electrician will be able to do any work on this "service call" but I now hear that the "service" described is just giving a quote. The receptionist says she'll find out if any other work can be done. I'm surprised that the appt wasn't booked with this in mind, as I had requested. Anyway, she calls me back when I'm in the middle of work, and says she needs to hear back by 4pm (in 10 minutes!) whether I still want the appt. Then she calls the next morning to say that appt is gone, as is the Fri appt! At this point, I don't trust this company AT ALL. I never said I didn't want the appointment. An appt had been scheduled. If someone calls the customer to say "I need to hear from you in the next 10 minutes or I'm not coming tomorrow" that is pretty outrageous. Perhaps worst of all was hearing her lies defending this unprofessional, unreliable, deceitful practice the next morning when she informed me she cancelled. She said she'd been trying to reach me. If this were true, why was I not informed every (any?) time I called? This is not the way to run a business. Also, requiring that the customer know exactly what is necessary before booking an appointment is not the way to run a business. Charging $49 for a quote but calling it a "service call" is not the way to run a business. Nor is lying. But moving and then cancelling an appointment capriciously, with ridiculous rationalizations, is so disrespectful and unprofessional. DO NOT TRUST THESE PEOPLE. It messed up my work schedule, and my whole kitchen remodel schedule, delaying it at least a week. In the future I'll call an electrician who can answer my questions directly, book his own appointments, is straightforward and honest, and doesn't charge for a quote and call it a "service call."

I hired Great Sky Solar (GSS) to do an install on my home a few years back, and had one of the best…read moreexperiences with a company ever. From the very beginning, with initial outreach, to the installation, to the system start-up, and to follow up requests, everything was AMAZING. First off, the initial consultation and discussion of the possibilities was exactly how every experience should be. There was no pressure whatsoever, and everything was explained clearly. The representative was super knowledgeable, and responded to all questions quickly. I had a quote within a day of the visit, and phone calls/e-mails with questions were answered promptly. From a price perspective, Great Sky was extremely competitive, something that I honestly did not expect based on everything the company offered. Once the contract was signed, GSS did a fantastic job working with me and the banks, Eversource, and MassSave to make the paperwork process a breeze. During the installation, I continued to be impressed by the GSS folks. Everyone showed up on time, were respectful of my property, and cleaned up at the end as if they were never there- Something that is relatively rare when it comes to construction crews. When I unfortunately did run into issues with my PV system (nothing related to anything GSS did), they were just as impressive with assisting in getting a resolution each time. They communicated with the appropriate parties, including equipment manufacturers, and the State reporting agency, and got my system back up quickly. Overall, I have not one bad thing to say about Great Sky, and it is the only company I recommend to friends and family when they tell me they are considered installing solar panels. Good them a call, you will be glad you did!

Our experience working with Great Sky Solar was exceptional. Every person we dealt with, from our…read moreinitial contact through the installation crew, was kind, communicative, informative, professional, and excellent at their job. The company talks about being invested in the customer experience, and they do everything they can to make things as transparent and seamless as possible. They manage every step of a complicated process that includes design details, permitting, dealing with the electric utility and lots of paperwork. Their products are top of the line and their prices are very competitive (after having researched 5 other companies). We are so happy with our 16-panel array and very enthusiastically recommend Great Sky Solar.

Thank you ComfortMax for all the work you did. For some…read moreyears my company did not have an efficient air conditioning and heating system, and now we finally have a super effective system, bringing much more comfort to our customers. The price is amazing for the quality of the service. And what's more, I got a 10k rebate at the end of the service. I LOVED it and I recommend ComfortMax to everyone

I'm very happy with the work done at my house! They were professional and completed everything…read morewithin 2 days. My property was left clean and my splitters work perfectly!

Airco installed our heat pump system, and we had an excellent experience. Joe was extremely helpful…read moreduring the decision-making process. He gave clear options, answered questions promptly, and explained everything in detail. Once installation began, the team worked hard and stayed professional throughout. Steve was especially great about answering technical questions. Most importantly, the system performed flawlessly through the extremely cold and snowy winter. No breakdowns, no short cycling, and it kept our home consistently warm. Highly recommend.

I was more than delighted with the service, which was to install a heat pump…read more One thing that impressed me was when I emailed a question they responded almost immediately, and with the and answer that was not only correct and reliable but also useful.

I was very pleased with the service we had today. Don was very nice, Knowledge and extremely…read morehelpful. this was our first time using them and I can honestly say we will continue to use their services Going forward. Great company

I had called Brightstar Solar to my home it investigate an issue with what I felt were under…read moreproducing panels. They came out and confirmed the issue. They also spent the time to teach me about the different components of my system, and fixed my problem. I bought my house with the panels already installed, so I did not know what my base line should be​. After Brightstar came out, I am producing more solar that before. Would absolutely recommend them.

I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

We had a Sunbug system installed in 2019, and until this year I would have rated them 4-5 stars…read more The system was a good value and the sales and installation process back in 2019 were positive. But in January we noticed that one of the panels wasn't producing. We contacted Sunbug's service department, who did some remote diagnostics and hypothesized that the issue was caused by a faulty optimizer. They said it would be a few weeks before they could visit to perform the service, so we anticipated seeing them in February or March. After 6 weeks of radio silence, we followed up and were told they had us scheduled for April 14. The day the service was scheduled, we were informed that another job was taking too long and they would have to reschedule for the following week. After a few more weeks of silence, we followed up again. This inquiry was ignored, so 10 days later we followed up again. This time they said there was no update -- they were just too busy to do the work or provide updates. I had asked if they could recommend a partner that might have more capacity to service and was told no but that I was welcome to shop around. I am sure demand for solar is very high and qualified technicians are hard to come by, but I can't think of another situation that has taken approximately 6 months (and counting) to resolve after an initial estimate of "weeks." And the lack of information and tone of annoyance at my monthly inquiries has been discouraging. I wish I could still recommend Sunbug, but I would caution that, at least as of this review, they seem overwhelmed and out of ideas for adding service capacity or communicating accurately about their ability to service their systems. Having operated a business during periods of peak demand and service disruptions, I can't overstate the value of proactive communication about the cause of an issue, the plan for improving the situation, and guidance about what to expect when. Silence and "Sorry, no update, feel free to look elsewhere," do not inspire confidence. We are actively seeking help from other service providers, but it looks like we are going to be stuck with a non-producing panel during the peak production season.

The rep was very informative and seemed knowledgeable. But where they put the outdoor boxes was…read moredifferent than where the rep said they would be installed. Had we known that, we might have made a different decision as the final placement is unsightly. Customer service needs to be much better. The panels had to be removed for a roof repair. But after the roof was repaired trying to get them reinstalled is a nightmare. It has been over a month with the panels sitting in the back yard. I made numerous phone calls, each time the project manager was in a meeting and could not get to the phone. I did get one phone message that reinstallation was subcontracted to a local company. After several more calls, I finally found out the name of the subcontractor. But that subcontractor has not contacted me yet. And now, every call to Sunrun has the project manager in a meeting and a gernal response of 'its been subcontracted'. If considering Sunrun, think long term as their support seems to dwindle once you are committed by the installation.

Aggressive Sales & Predatory Math I am writing this to warn…read moreother homeowners to look closely at the math before signing anything with Sunrun. My experience felt less like a green energy solution and more like a predatory financial trap. The Financial Reality Check: * My Actual Bill: My current electric bill is $107/month. * Sunrun's Quote: They wanted to charge me $209/month to start. * The Difference: They were asking me to pay nearly double my current costs for the "privilege" of having solar. The "Free Roof" Hook: The salesperson heavily pushed the idea that Sunrun would replace my roof. However, this is a major red flag. By bundling the roof into a 25-year lease, you aren't getting it for free - you are paying for it through that inflated monthly bill. Over the life of the contract, you end up paying significantly more for that roof than if you had hired a contractor directly. Aggressive Sales Tactics: * Hidden Contracts: I thought I was providing information for a quote, but I was signing what turned out to be a formal lease agreement with unfavorable terms (that I canceled). * The "Ghosted" Revision: I have a brand-new 200-amp electrical panel, which makes my home a "plug-and-play" install. When I pointed this out and demanded a 0% annual escalator (instead of their 3% compounding increase), the rep promised revised numbers in writing. He never sent them. * Lack of Disclosure: In two hours of "chatting," there was zero mention of panel degradation (panels producing less power as they age) or a clear breakdown of roof costs vs. solar costs. Summary: Sunrun seems to prey on people. Never sign on the spot.