In town on vacation when I busted my chin open rafting. Went to Chi Memorial and they had me…read morestitched up and out the door in no time! From the initial call to the nurse and nurse practitioner, everyone was extremely nice, efficient, and did a great job taking care of me at a very reasonable price! Don't ever plan on going back, but wouldn't hesitate to highly recommend them!

Stopped by at 7:50pm after my daughter was injured in a basketball game. The lady working up front…read morehad already put her coat on to leave. She said we aren't seeing patients tonight because we have a burn victim that's gonna take a while. You should just go to the hospital. What? So you turn patients away while you're open and recommend they go to your competition? Well, ok. This place totally whiffed tonight!

I had my first appointment with Dr. B today. Her office nurse was lovely. When Dr. B came in she…read moregave me a neuro exam then she went over my EEG results, taken at the hospital, and explained it all to me. She was so thorough and very, very nice. She explained why she wanted me on medication and explained what the EEG was saying. I was very nervous with the abnormal EEG and Dr B explained it all. She made me feel at ease. I am a retired nurse and would definitely let you know that she is worth the visit and would advise you to see her, you will be happy.

My brother went to numerous Neurologist for seizure type episodes and received no help. Thank…read moregoodness we found Dr. B.! Upon receipt of test results, she put him on medication that helped right away. I highly recommend Dr. B

Dr. Layman is a very caring and excellent surgeon. I would highly recommend him to anyone needing…read morehis services. Excellent bedside manners. He explains medical terminology so anyone would understand.

If I could give him less than one star I would. In order to get an appointment I had to wait over…read morea month. I had a 2:00pm appt so I arrived at 1:50pm. I was not told there would be any type of delay. When I had not been called back by 2:45pm I went to the desk to find out what was going on. I was told the Dr. had just arrived and it would be another couple of hours before he got to me. When I told them to cancel my appointment they had the nerve to ask me if I wanted to reschedule. I told them I had no interest in seeing a Dr that is so disrespectful of his patients. I totally understand if a Dr gets caught up at the hospital or has an emergency, but the following should have happened: 1) Inform patients as they check in that the Dr has been delayed 2) Offer to reschedule if they do not want to wait 3) When the Dr arrives let everyone waiting know so they can determine if they can continue to wait or not

From the time I entered I was treated with the utmost care. Dr Dodd listened and provided feedback…read moreon why I came as well as other information was provided. The nurse and X-ray technician was kind and caring. I would definitely recommend and hope all are treated as I was!

This is my third time visiting Erlanger Expresscare and every time has been a great experience. The…read morestaff is always friendly and knowledgeable from the from desk to the Dr. They explain every step and never is a long wait! Thank you for always patching me up and getting me on the way!

I went here to get my meds back on track from having been off of them for a couple of years. The…read moredoctor i saw got me refilled for my normal meds mand got me some rx's for some other issues I have. My only small dislike is that its walk in only but that also means you can see a doc when its convenient for you

Was looking for a new primary care and this place did not disappoint. Front office staff friendly…read moreand efficient. The wait time was minimal and the nurse was kind and very attentive. I saw Emily, NP, and she was knowledgeable, kind and at no time did she appear rushed. I had a lot of questions as well as medications that needed to be refilled. She answered all of my questions and explained everything in detail. Probably spent an hour with me which is unheard of in today's treatment of patients. Also, I was impressed with how clean the office, bathroom and exam room was. I would highly recommend this clinic to anyone looking for excellent treatment and great office hours.

The office staff is extremely rude. They had my appointment time mixed up and refused to see my…read morespecial needs daughter, including giving her overdue vaccines. Then when I asked to speak to the doctor himself, after being a patient there for 12 years with my other children, the office manager called the police and made me leave!!!

This place is a gem in a small town. The staff (with the exception of the front receptionist...must…read morehave been having a bad day) is friendly, helpful, and highly professional. They were very flexible in getting us a 'last minute' appointment and when we showed up, the helpful attitude continued. They performed a very thorough physical for our son, and suggested a few extra things that we'd never considered. Anyone seeking a pediatrician in Athens TN, go here. For real.

Constant Surprise Bills Overshadow Great Medical Care…read more Dr. Geddes is an exceptionally gifted surgeon. He performed a hybrid spine surgery for me in August after extensive research, second opinions, and many discussions. His skill, professionalism, and bedside manner are truly outstanding -- and my surgical outcome has been tremendous. I can't praise him and the surgery center enough. It was shocking how good it was! Unfortunately, that outstanding medical experience is completely overshadowed by the Center's billing practices. There are multiple separate entities involved -- the surgeon, anesthesiologist, and facility -- each billing independently. Because Blue Cross Blue Shield would only cover the fusion portion and not a hybrid procedure, I personally paid ~$21,000 upfront of my own money. Despite that, I continue to receive additional, unexplained bills that don't match any of their original estimates. And my insurance company (Blue Cross Blue Shield) can't explain this practice's billing either. Repeated requests for an itemized billing statement have gone unanswered, even though Tennessee law requires licensed hospitals and surgical centers to provide one within 30 days. When I escalated the issue, I was belittled by a billing employee, who said something to the effect that it was a "privilege" to be operated on there (because my situation was insurance + cash which they apparently don't typically deal with) -- an appalling comment considering I paid out-of-pocket for half the procedure. NONE OF THEIR BILLS MATCH ANY OF THIER ESTIMATES so nothing ties out. Its a mystery where these charges are originating. And when you and ask for a format that shows it all - the answer is, "no". I was assured multiple times that I would not receive further bills. Yet, weeks later, I continue to get new invoices (today's surprise is $1,345.29 and is the 3rd, different amount mystery bill). The lack of transparency and accountability is unacceptable. It's clear their billing systems are disjointed and antiquated, spread across multiple legal entities that do not coordinate or communicate effectively. It's truly unfortunate, because the surgeons, staff, and facilities are top-notch. If their billing process were as excellent and transparent as their medical care, this would easily be a five-star review. But as it stands, the constant surprise bills, missing documentation, and dismissive attitude make this a one-star experience. They are forcing me now to have to spend more time and more money escalating this. Patients deserve both world-class care and honest, transparent billing.

just came back from a scheduled appointment time. Did not even get to see the doctor. The…read morereceptionist said there was something not working with my husband's medicare card. Told me to go home and call Medicare and she could reschedule him. I told her that there shouldn't be anything wrong with it because we use it at hi other doctors. They seemed busy so she couldn't be bothered. I came home and called and there is absolutely nothing wrong with it. I will find another doctor to go to where people care about their patients. She could have made that same 5 minute phone that I did so he could have been seen. Shame on them!