I've had a very frustrating experience with Athens Family Practice. The older lady sitting on the…read moreright when you check in is consistently rude to patients. I've personally watched her speak disrespectfully not only to people checking in, but also to some of the employees. When you're already coming to a doctor's office stressed or not feeling well, the last thing you want is to be greeted with that kind of attitude. Their appointment scheduling also needs serious improvement. I was told there was an opening, got scheduled, and then when I showed up they told me the appointment was actually for a completely different day and time. That kind of mix-up wastes people's time and shouldn't be happening at a medical office. To make things even worse, they later told me I had "rescheduled too many times" and that they were considering dropping me as a patient -- which was extremely frustrating considering the scheduling confusion on their end in the first place. Unfortunately, the care itself didn't feel much better. It often seemed like the doctors were just trying to put a temporary bandage on issues instead of really figuring out what's going on and helping fix the problem. Overall, the front desk professionalism, scheduling system, and quality of care all need major improvement. Patients deserve to feel respected and confident in the care they're receiving, and that just wasn't my experience here.

I cannot say enough good things about this office. Office staff and clinical staff. I have been to…read morethe walk in clinic there several times and have always received the best of care. I also use them as my primary care and feel heard. My Dr takes the time to listen to me and not in and out. I don't ever feel like just another number. I feel like a patient!

It took me 4 months of doctors visits and hospitalizations with different doctors before someone…read morerecommended Dr. Cox. In one visit he knew exactly what was wrong and I'm well on my way to getting better. Dr. Cox is friendly and gentle during examinations and clearly knows his stuff. If you're having trouble and it seems no one can figure it out, ask for Dr. Cox.

Stopped going there for Medical care. Every time you go in there is different staff members,…read more there have been three physician assistants in the 6 years I did use them as a doctor. You can be given a morning appointment and will be called and told the Doctor has decided to come in later that morning. When you do go you often aren't seen until almost an hour after your appointment time. They push products that the doctor endorses as a side business. While he continues to barely be available he is opening more locations.... How about be available at the locations you current have. I changed offices and what a difference in my medical care

This group is good, Scott Coffee has became my trusted doctor after became Ill and he was able to…read moreget me back on my feet and feeling great. Though they could be a little better with reminders once your there they will take care of your needs then get you back in action. Most times they see me the same day, and have a straight forward approach. The staff offers options for your care, (something i don't care for) i' not a Doctor of medicine and don't care to be one. If you see the DR. Coffee he will put you on the right path however the staff tends to offer you different choices. The bottom line i don't want choices i want results, but if you stick with this group you will get results and feel better. Mostly the DR is a home town man with a seemingly good moral compass. i use them on a regular basis and have never felt better. only problem i see is the Tennessee volunteer room, i would gladly change that to crimson tide! (joking of course) yall go see them.

I'm here in Tennessee again and I needed to be seen. This time I called my insurance to see where I…read morecould go. Thank God AFC was on the list. Walked in the lady at counter was very friendly and asked what I needed to be seen for. She asked if I'd been there before, yes I have last year. So they already had all my information. Nurse called me in to a room waited to be seen. After exam was told if worse in morning to call and they'd add another prescription then I was on my way with the first prescription. I truly like the staff here. I would still recommend anyone to go here.

From the owner: Need a Doctor Today? No appointments are needed at AFC Urgent Care Athens TN, located between…read moreMcMinn High School & Lowes, across from the GMC dealership. AFC Urgent Care/Family Care treats everything from cuts and bruises to fractures and colds and everything in between. We have on-site lab tests, x-rays and a procedure room for sutures and hydration IV's We're a state-of-the-art urgent care center with professional medical staff on-site every day. Quality, Quick & Convenient Medical Care We Treat: Physicals Flu Drug Screens STD Testing Colds & Coughs Breaks & Sprains Infections Allergies+ Bites & Rashes Sutures X-rays Strep Throat Vomiting COVID and much more!

Reply to calls is almost just to long of a wait that is if you get one. The staff is very good but…read morenot comms between staff and Dr.

Totally clueless when it comes to thyroid issues. Told me to see a shrink even though I had medical…read morerecords for 8 years showing tests and meds for hypothyroidism. I couldn't believe what I was hearing. His nurse acted embarrassed when he left the room. I told her that he was a nut and I left. I ended up paying the guy because I hate to have to owe anyone money. I was also offended by the Botox posters plastered all over the waiting room walls and hallway.....and then you see a Biblical scripture facing you you when you go to the pay window. I thought that was a bit ironic. I am not complaining about the scripture, just that it was placed in the middle of all these botox posters....weird. Had to wait for ages as well and waiting area was the size of a closet. The exam room was _smaller_ than a closet! Stay away!!!!!!!

Amazing staff, clean building & office. Very professional and took care of my medical needs while…read morethere.

Our visit was a very long wait - maybe around 2.5 hours- but it was also a full house of patients…read more Once were called, things moved along very quickly but also the nurse and the doc allowed us time to ask questions. So while it went quickly in the back, it was not rushed. The medical staff was very friendly. I would say aside from the long wait, it was a pleasant visit for an urgent care. I saw a lot of bad reviews on Google about the front staff. I would say they were overly friendly but they also were not rude to me.