I chose HealthQuest Physical Therapy over my usual PT clinic due to their availability. I was…read moresurprised to learn the business is owned by a physical therapy assistant (PTA) rather than a physical therapist, although a licensed PT is on staff. Their online reviews are impressive, which influenced my decision. I began therapy in April 2025 for mild lower back discomfort that appeared only in the mornings. I had no pain or major physical limitations -- just some minor restrictions unrelated to this issue. After my first visit and following instructions to perform two sets of simple exercises before getting out of bed, my discomfort improved by 75-80%. I also acknowledged that I likely need a new mattress. To keep this review clear, I've outlined my experience in pros and cons: Pros: 1. The staff is friendly, personable, and knowledgeable. Insurance was billed accurately. Appointments were easy to book and reschedule. 2. I was given helpful at-home exercises. 3. Parking was convenient and readily available. Cons: 1. While treatment tables were wiped and pillowcases changed between patients, I never saw equipment cleaned after use. 2. There was inconsistency in instructions from different staff members. 3. Appointments often started late due to overcrowding in a small room. 4. The most concerning issue -- and the primary reason for this review -- was an inaccurate and misleading progress letter meant for my referring physician. Out of curiosity, I opened the letter -- and was shocked. The description did not reflect my actual condition or capabilities. For example, it claimed I was "unable to sit or stand for long periods of time." This is completely untrue: I regularly walk over three miles a day (logged on my Apple Watch), climb stairs at home throughout the day, and have no difficulty with either activity. When I raised my concerns, the PTA who wrote the letter and the owner, Kelly Schmitz both responded. Kelly apologized and attempted to justify the false claims, stating I had once mentioned back soreness after a 17-hour travel day. While that was true, it was a temporary and isolated issue -- not a chronic limitation. Still, it was misrepresented in the letter. It also inaccurately stated that I had issues with squatting and lifting -- again, not true. I participate in a group exercise class where I routinely perform about 200 squats per session without issue. Regarding balance, I disclosed during my first visit that I have mild MS-related balance issues, which I've managed for over a decade. This has never affected my ability to drive, wear heels, walk my dog, or complete daily activities. The report falsely stated that this impacted my ability to complete basic ADLs (activities of daily living) -- like bathing, dressing, or eating -- which is absolutely not the case. I've never experienced those limitations at any point in my life. Final Thoughts: If you choose HealthQuest, I strongly urge you to review all documentation they provide before forwarding it to any physician. Inaccurate reporting like this could lead to unnecessary treatment, higher medical costs, and incorrect medical records. Because of this experience, I will not return to HealthQuest.

I would highly recommend HeathQuest PT in Ferndale. From the moment I started everyone from the…read morefront desk to the therapists were kind understanding and supportive. They work with you to do your best. I started therapy 2 days after my hip replacement surgery and within 2 weeks I was walking without my walker. They worked with me for 6 weeks until I had my strength back. Everyone was so supportive they made you feel like family. Would highly recommend They are the best!

I went here for the Foot Doctor…read more What's odd is that you come in the front door which says "Handicap Accessible", to a place that services physical therapy AND foot problems, and you can see a wheel chair through the front door on the inside.....and the front door is NOT handicap accessible. You have to open a hard-to-open swinging door. There's no button to open automatically. Does that not seem strange to anyone else? How do people get in with wheel chairs? Or on crutches? So do you avoid laws about handicap access if you simply put "Handicap Accessible" when it's NOT?

From the owner: physical therapy occupational therapy rehabilitationread more

THIS PLACE IS A SCAM!…read more My fiancée saw them one time last year under the impression that they were a primary care office and they have been billing him EVER SINCE!! We called EPIC this morning before his scheduled annual appointment to tell them that his insurance has changed and someone from a third party answering service told him that they accept his insurance and to go to his appointment and everything would be fine. Upon arrival he gave them his insurance card and they said all is fine and they already had the info. Then AFTER ATHE APPOINTMENT they told him that he needed to update his PCP or else insurance wouldn't cover--guess what?! None of the PCPs are covered by his insurance. So now we're just screwed. He found out that he "owes" them hundreds of dollars for care he never received! They said they bill you for chronic care management, HE DOES NOT HAVE A CHRONIC CONDITION! This is crazy and no one offered him any solution at the office. This place is FRAUD!

Insane!! Trust the negative reviews!! It's all true. They rape your insurance by billing for tests…read moreyou never had done. They also tell you "your insurance requires you to take a memory test" etc. BS! Holding you hostage every three months is ridiculous. I was seeing a PA who I thought was honest. Nope.... she's into the Epic fraud with everyone else. If they seem genuinely concerned for your health believe me they aren't. It's about money. Period. This place should be ashamed of themselves.

Nicole quickly taught me how to use my pelvic floor to my advantage so no more leaking or urgency…read moreeven upon exercise. Now Nicole helps me pinpoint my weaknesses and then builds upon my strengths to achieve my goals! By learning to use my body in better ways I have become far more productive with much less pain and a lot more muscle strength!

From the owner: We are specially trained Doctors of Physical Therapy who take a holistic approach to treatment. We…read moretreat individuals experiencing pelvic floor dysfunction as well as those looking to optimize their wellbeing. With a particular focus on pelvic pain, incontinence, and pre and post natal, we are inclusive providers and welcome anyone looking to feel better.

This has been the best and most effective PT provider that I have been to. The entire staff is…read morefriendly and the facility is well run. I've made significant progress in 2 months! The PT's come up with fun and different exercises that keep you engaged.

As a "complicated" patient, both lumbar spine and neuropathy issues, I was glad I found this little…read morerehab place. I had been to a Beaumont/Corewell Health facility in the past and, while it had a bigger "gym" area, DPT was replete with all PT equipment. More importantly my therapist, Brandon, and from what I saw all the other therapists and staff, were happy and eager to work with me in this friendly and relaxed environment. They also dealt perfectly well with my doctor and insurance.

Great experience working with the ATI staff, I was always welcomed with a smile and pleasant…read moreconversations. After rehabbing my knee and ankle I am proud to report that I haven't felt this good in years. I would be first to recommend this location for any rehab needs.

I was sceptical of PT as this was my first experience. I started out in a lot of pain and limited…read moreflexibility in my shoulder from an injury. As time and visits went on, I was improving quite a bit. My home prescribed exercises helped me also. I got to work with all of the therapists at this location over my course of treatment. They all brought different but, very good treatments. My final result is amazing. I am 99% pain free and my range of motion is so much better, also almost 100%. I feel that my therapy at Neil King Royal Oak was outstanding and I could not be happier with my result.

I heard a lot of good things about NK but my experience was different. The therapists expected me…read moreto do all the work. They provided no manual treatment although my script said some manual treatment. It was straight exercise. They provided no e stem, no ice or heat. Nothing to help with the actual pain. How are you going to exercise if it's hurts? No thank you, didn't go back. I don't refer there either.

I have been treated by Al Brown and his team off and on for the last five years. Without them, I…read morewould be unable to stand, walk, or sit comfortably. They changed my life. They are simply the best! K. Lockhart

Al Brown is an amazing practitioner! I was treated by him for my Fibromyalgia and have been able…read moreto have pain dramatically reduced and am off all medications. As an ICU nurse of 27 years I have found few things to help people in chronic pain other than surgery and medications that can have lasting side effects. He is a rare practitioner that can help treat your whole body with both traditional and alternative treatment options. He is gifted with a unique ability to sense your areas of pain before you even tell him! The added benefit is that he takes some insurance plans which makes his treatment more affordable. I have referred many people to him for a variety of conditions and have seen some extraordinary results!