The entire staff at Orthopaedic Rehab Specialists-West Ave., Jackson, MI put you, the patient…read morefirst. The atmosphere at West Ave. is welcoming, friendly and always professional. My PT'S, John and Taylor were extremely knowledgeable about my condition, supportive and responsive to my input, and tailored a rehab program that in 3 months had restored my ability to perform several every day physical tasks that I had significant difficulty with. My observations were listened to and my questions were answered. Thank you for your care, expertise, encouragement and support.

Cory is absolutely the best and support staff and assistants are wonderful. I've been there in the…read morepast for several concerns and will be going again for a torn muscle in my shoulder. I refuse to use any other physical therapists including those associated with my preferred medical providers at University of Michigan. 3/14/24

My session today with Marco to evaluate and start working on my chronic hip pain was the best I…read morehave ever experienced in PT! I went to other PT practices before both for my hip and to watch PT on my parents, and today's level of care was exceptional. Marco described how hips are structured and 'should' work and then exactly what my hip is doing instead that makes it hurt so much. He explained each action's goal and impact to my hip, and why it will help. Nobody ever told me those things before. And he also made sure I could actually feel it, which helped further my understanding. I could not be happier and I look forward to my next appointments. The check-in process was very easy and efficient as was the checkout and scheduling of next appointments. My sister read a book in the lobby during my appointment and commented after we left that the staff was very nice to all the people waiting.

Nice people. Terrible system. I've done PT before but never have I been one of three patients a…read moredoctor was seeing at the same time. They had aides that helped a bit but I am paying for your expertise to help with my chronic condition. Corey especially couldn't focus. Great front desk staff. Nice people. Terrible setup. I will be going elsewhere to get more help.

This is a great facility with a friendly and professional staff. Everyone seems to go above and…read morebeyond to address patient needs in a highly personalized manner. That means so much when you are trying to get back in tip top shape. I will definitely recommend to any of my family or friends requiring physical therapy. Thank you guys for your help!

I had my third surgery by a surgeon out of Ann Arbor and my shoulder is doing great!!read more

Terrible service. Had 3 appointments with Dr. Doane. Every one of them I was there 2 hours past my…read moreappointment time before he even came into the room. Once he came in everything seemed super rushed and he didn't stay in the room with me for longer than 5 minutes each time. Didn't bother to ask if I had questions or concerns. After I'm done with my PT at his office I will not be returning. And I will not be recommending his office to anyone in the future.

Good and caring Doctor. Listens to my needs or concerns, does not jumpy to conclusions, but is…read moreunderstanding when it comes to my pain. Having fibromyalgia is hard and when people say to just deal with it then finding a doctor who could understand me took 4 doctors to find the right one. A plus for this doctor. !

Some of the therapists are quite good, but they do not work synchronously. One tells you one thing;…read morethe next one tells you the opposite. At our one-week post-op appointment, the therapist thought the patient was 3 weeks out. This could be dangerous. There is one therapy assistant, in particular, who seems to be very full of himself - full of words to say, full of contrary opinions, and is busy preparing his response without actually listening to the question.

Beware of Henry Fords systems. I have been with physical medicine and rehab over the years. my…read morelast visit I was charged a "facilities fee", $117 of course not covered by insurance. I've never been charged this before. It is something new they do! They Don't have to tell you up front your supposed to call and see if any new charges are being added?? ‍ MSU doesn't charge this!!!!