I was here after my Colostomy and the staff was super friendly helpful and kind they made my stay…read moremore pleasant than I ever thought it could be. I'd recommend going here to recover after major surgery or whatnot. No complaints here...

This is a clean comfortable nursing home on the Northwest Side. The staff are caring, competent and…read morehave a positive outlook. This is not a nursing home where residents are either neglected or abused. I'd recommend this place highly if you need to care for an elderly parent or grandparent.

I had a friend in Alden. It is a nice facility, clean and well-maintained. It's hard seeing so many…read morepeople needing to be institutionalized. My main concern was the quality of the food, and not enough physical or mental exercise. The staff is very nice and professional.

am trying to find a way to get my mom out of this nightmarish place. as a full time resident, the…read morestaff (all of them) do not care. Seems like only the temporary rehab folks get attention. mom sits in urine and feces for hours. the call button is useless - no one will come. mom has endured rudeness and verbal cruelty. Management could care less (nothing changes after complaints). other staff just whine and complain and sit and the desk instead of tending to patients. Hard to imagine that we could have found a worse place.

I have had a few experiences with loved ones at skilled nursing/rehabilitation facilities in the…read moreChicago area. My mother had a brief stay at Harmony following spine surgery. The first night was not favorable, no staff greeted us and the person that first entered the room was solely focused on inventory of her belongings and not helping her into bed or other important firsts. However, much to my surprise, day 2 through 7 were much better. The nurses are very efficient and caring as well as the physical therapy and occupational therapy teams. One nurse, Wesley really stood out. Truly exceptional! My advice in general is visit your loved one often in this type of environment, but Harmony overall is a very good choice!

Some people are friendly enough. But I'm pretty surprised and not at all happy to see employees not…read morewearing masks or wearing them under their chin. Multiple employees, including employees (CNAs, nurses) that have direct interaction and contact with residents. Many of whom are older folks who might be more susceptible to illnesses. I don't know, are there any of those going around in 2022? Can't be anything more than sniffles I suppose. One nurse in particular was kind of a jerk. I had to ask the nurse/nurse assistant to put her mask on since I'd seen her coming in without it. When someone asked her something--about how long something might take--her response was a kind of flippant, snotty "it takes however long it takes". I think the question was really more how far is it, is it crowded or whatnot, will I have to wait... to which she could have answered either without the biting tone or simply been a bit more kind.

My Dad was very well taken care of here. He was on the third floor so call "Korean Floor". The…read moresocial worker Sujin was on top of things along with all the nurses, CNAs, PT, OT and volenteer supports. When you express your concerns, they take actions right away which shows that they do care. The building is old and rooms are old style but those things are not very important as long as your loved ones are well taken care of. Lots of thanks to all the staff!

Unethical, do not do what is in the best interest of the patient. Medical director, social worker,…read moreadministrator do not respond to discussions and concerns about patients by they their year-long physicians. They don't even understand or respect the concepts of what a health DPOA is able and not able to do. They will not allow appropriate medical evaluations of patients.

What wonderful PTs. I came for weakness in my right leg and they got me going again. Excellent…read morebedside manner and flexibility. There's many treatment options and times to fur your schedule. They even have an app to help you do your at home exercises. Highly recommend this area for all your PT needs.

The workers here are super sweet! they take good care of the patients and thoroughly explain how to…read moredo the exercises. they've been a great help!!

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Every single thing needs to be done....the people who are responsible for , that these people are…read moretaken care of...however the TASK is too Much!!! I don't have the money/brains to make this happen...,,what can we do....

This is the worst place I have ever been visited. It is hard to believe there is absolutely nothing…read moreredeemable about it. Attention to the patients is nearly nonexistent. There is no rehabilitation in the facility as indicated in the overview. The food is okay but lukewarm at best. Do NOT bring a loved one here.

My mother was a resident at this facility for about four years. The facility itself is clean and…read moreattractive. Some of the staff are also pretty helpful and friendly. If you are independent and able to perform activities of daily living without assistance, it's a pretty good place. But watch out, if you need assistance with toileting. Many a times, I've found my mother soaking wet and soiled. When this is brought to the attention of the management, they tell you that there is a policy to make sure that toileting needs are taken care of every two hours and you see a temporary improvement. But, it is just that - it is temporary. There is lack of adequate oversight and there seems to be a constant shortage of CNAs and some of the CNAs are not responsive or responsible. My mother ended up having a severe urinary tract infection with hemorrhaging and horrendous bed sores.

When Leadership Fails, Residents Are the Ones Put at Risk…read more Residents in long-term care facilities deserve to receive care in an environment built on safety, professionalism, accountability, and trust. When serious concerns involving potentially impaired employees are reported, those concerns should never be minimized or ignored. There are allegations that a CNA has reported to work while under the influence and that a nurse has allegedly consumed alcohol and smoked while on duty while also being responsible for administering residents' medications. If substantiated, these allegations represent an extremely serious threat to resident safety and raise significant questions about supervision and leadership. Administrator Joanna and LPN/Manager Juliah should be held accountable for how these concerns are handled. Leadership has a fundamental responsibility to promptly investigate credible reports, protect vulnerable residents, and ensure that employees entrusted with their care are fit to perform their duties. This is bigger than workplace conflict. Medication administration requires concentration, judgment, and professionalism. Residents should never be placed in a position where their health or safety could be compromised because leadership failed to intervene. Families place an enormous amount of trust in nursing facilities when they entrust their loved ones to their care. That trust must be earned through transparency, responsible management, and decisive action when safety concerns arise. Residents deserve better. Families deserve answers. And leadership must be accountable when resident safety is at stake.