Strange place. They all have the same tone of voice, I was soon annoyed by the patronizing "OK"…read more(which sounded more like "not ok). PT and OT are PUSHY. NO MATTER HOW PHYSICALLY ILL YOU ARE! I was shocked to attend a PT course on Safety how not to Fall, where an elderly gentleman who had clearly soiled himself (the smell was unbearable from 2 seats over) and he was left in his mess FOR THE ENTIRE PT COURSE!!! You wouldn't treat an animal this way! Terrible! Be careful sending elderly who can't speak up for themselves! For me, Never.Again. My severe Lupus was ignored and when I saw my Rheumatologist, he said they shouldn't have made me do certain PT/OT things. Zero stars, really

My experience at Van Matre has been exceptional. If I could give it 10 stars, I would. The…read morenurses and aides were very helpful and knowledgeable. The therapists were amazing! When the Assistant Administrator asked me how my experience was I couldn't say enough nice things and I told her that my PT and OT deserved raises! My PT did me the biggest favor by postponing my discharge date a few days so I could practice my skills more. I was disappointed at first, but afterward I'm glad I stayed. My case manager kept me up to date on everything I needed to know. The food was excellent. My room was spacious and comfortable. I couldn't ask for more if this were a 5 star hotel. And I sincerely mean that - no sarcasm intended.

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

The care I received was exceptional by every single staff member. I came there barely able to…read morestand and was encouraged and assisted to complete regimens that increased my endurance and helped to not only walk but also to navigate stairs which allowed me to go home and continue my journey living my best life outside a facility. I have nothing but gratitude and highly recommend Encompass Health.

My grandma was here for rehab services . I was impressed. I'm familiar with these places as my…read moregrandmas been also in Waconda care and I have worked in places like this myself doing direct care. They responded to call buttons quicky. They were friendly. My grandma looked like she had been bathed and hair brushed. When I would talk to my grandma with questions about things they would come over on their own an answer my question. I didn't even have to ask. They adhered to her diet restrictions. I only had one complaint and they addressed it before I was even able to complain and it didn't happen again. They had private showers in their room. The bathroom was kept clean. She had her own room. All the other patients were lovely. ( Except for a grumpy guy but that's not their fault )If we are in this situation again I would definitely choose to send her here vs Waconda care. Hope this helps.

93 year old went here for rehab and was treated well and received effective rehab. The staff…read moregenuinely cares and are kind. The facility is a bit dated but the residents receive excellent care. Small facility. The activities people are charming but most of the residents are long term and do not participate due to medical issues.

Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

I see a nurse practitioner in Freeport every three months for medication management. They are on…read moretheir third nurse practitioner in two yrs. Everytime one leaves or goes on vacation I don't get my medication refilled. The continuity of care is horrible. I've really never seen anything like it, and I worked in healthcare for 25 yrs. You can make all the calls to management you can, but it won't change. It's who they are.

One of the therapists here are highly unprofessional. Her name is Wendy Hurst. She was supposed to…read morespecialize in helping me with depression and anxiety. I cut her off as a therapist just today. I am a transgender patient, and she repeatedly misgendered me, forced her religious beliefs onto me by trying to convince me God exists in one of our first sessions, kicked me out after I accidentally broke a fidget toy due to stress and anxiety, touched my fingers when I told her I don't like that and then brushed it off, drove me home from school when she is not on my approved guardians list, and asked me to get into her car to drive me out of town. etc. I highly recommend that if you go here, please find another therapist if you get Wendy. She is unethical and incompetent at her job. Overall, take my experience with a grain of salt because you may find a good therapist here. However, beware of Wendy.

What can I say? His stay has been good. The people are very kind overall, seem to know what…read morethey're doing, the food is quite decent, and the staff are very helpful to patients- and family members, which I find very refreshing!! It's almost like they want you to like it there!- I mean, the complimentary coffee, tea, and hot chocolate in the dining room is always there, and excellent! Who else does that? It never smells- in fact there was no kind of smell there at all. It's all kept pretty clean too! -Great workers in every department. The decor I'd have to describe as "shabby chic"- the furniture and wall paint/paper is all pretty banged up now, and it leaves a bad impression. Definitely needs upgrades! For that reason and for no one answers the phone pretty darn often- I'm giving 4 stars not five.

No. Just NO! STAY AWAY!…read more NO stars deserved at all. Dirty, dirty, dirty, and they drug their patients at night so they don't have to deal with them. Sepsis, bed sores the size of baseballs, pneumonia, bruises, a UTI, dehydration, not able to swallow after less than 7 days of being here for some reason, and ZERO PT. No baths. They don't regulate the diets. They don't read charts. Bad things happen at night and on the weekends with their "traveling care teams." If you want to visit a family member, you will occasionally find the doors locked, and you can't get in, kinda like they're hiding something. They refuse to tell you anything about your family member when you ask them, and they will lie right to your face. IF for some reason you or your family memeber ends up here (or anywhere for that matter), make sure to document EVERYTHING! PICTURES ESPECIALLY, videos, writing everything down. Dates, times, names, what was said, what happened..... Stay current on getting copies of medical records and lists of medications, because you'll get the run around on that request when you leave the facility and no one will call you back, and if your family member dies (whether its in an acute care facility or nursing home, hospice, the hospital or wherever) you need to appoint an Administrator and get a lawyer to get the medical records unless you have a durable medical POA. If you suspect anything or don't like how your loved one is being treated, file a complaint with the ILDPH. This place is a slow death for anyone. My dad spent 15 days in this hole (after 7 days, he could no longer eat or swallow. Kind of like someone stuck something in his throat, and he couldn't get it out or like they punched him in his throat. They couldn't even pass a camera down because of some sort of "blockage" when he went back to the hospital). He had so many infections that they had to pump him full of antibiotics AFTER he was readmitted to the hospital, less than 3 weeks after being discharged for a STANDARD HIP REPLACEMENT SURGERY" A week and a half after that, he came home for hospice and died within 3 days. OH, don't worry, I'm writing a book which WILL be released in the next year or 2. You can't pay to remove book sales like you can to remove Yelp reviews. Karma is a you know what, and people WILL be held accountable! Apparently, a $213,000 fine for violating the Civil Monetary Penalties law wasn't enough, so now we move to prove breach on contract and care. Don't be fooled. They DO have deficiencies and fines and payment suspensions. People need their licensures pulled. NOTE: If this review is removed at any point in time, I WILL make sure it gets put back. It's funny how several other reviews have disappeared, and no other information can be brought up about this facility anywhere unless you know where to look. Open your eyes too, some of the doctors in the hospital are just as terrible and just wanted to shove my dad out of his room after a week where he was being treated for all these facility incurred infections, so they could make room for the next victim they were going to send back to this hole. I guess they didn't want Medicare to penalize them since he was being readmitted back to the same hospital within less than 30 days. Watch out for Alden Debes, too. For some reason, if you leave OSF, that is automatically where they want to dump you. We believe some of this may have started there.

There are not enough wonderful things to say about Tom and the staff at Restore Counseling &…read moreRecovery. Seeking help can be difficult, especially if it's new to you or your loved ones. The entire office is so welcoming and comforting. The atmosphere of the office, and the people you engage with from the point of check in and beyond, is/are so pleasant. My spouse and I saw Tom for over a year. He is such a kind, intelligent and compassionate person. We felt safe on our journey to recovering our relationship. My youngest has seen another member of his staff periodically and has recently requested to return so I will be making more appointments! Restore is NOT the only counseling service my family has used for mental health assistance, but I can say with confidence - they are the best I've worked with, and we won't go anywhere else now that we have found Restore! Highly recommend...and we have done so to many we know.

From the owner: Restore Counseling & Recovery is home to a team of dedicated licensed therapists, each bringing a…read moreunique blend of skill and expertise to the practice with a commitment to guiding clients towards more fulfilling lives. Our welcoming and serene environment sets the stage for a sense of safety and trust. We offer comprehensive care for individuals aged 12+, addressing a spectrum of mental health challenges including Anger Management, Anxiety, Relational Discord, Depression, Trauma, Mood Disorders, ADHD, Emotional Skills Training, and Personality Disorders. Our Substance Abuse treatment stands out with a state-licensed Intensive Outpatient Program (IOP) for Drugs and Alcohol, renowned for being the region's only 100% voluntary IOP. We take pride in our small group settings, ensuring a deeply personalized and effective recovery journey.

Ok, this place is the best. No other way to put it. THE BEST. If you have to have physical rehab…read moredone, why not get the best and come here. Sure there are others around, but come on, no need to go anywhere else but here. Why you may ask? Simple. Service. They have to have the best therapists hands done. All of them are very knowledgeable, friendly and professional. They work with you and will try hard to accommodate any schedule. I have been going here since August of 2012 for a torn rotator cuff and again after surgery for same rotator cuff. Twice a week every week and I look forward to it every time. Why? Because of the service. The people that work there are not only great therapists, but great people in general. From the moment you walk in and are greeted in a very friendly manner to the time you are with the therapist, you couldn't feel more at home and welcome. Everyone who comes in, does so with a smile and they all leave with a smile. Easy to get to, easy to schedule to your needs and friendly and professional, go here for all your rehab needs. Trust me, you will not be sorry. (Sore maybe. But that is to be expected! Right?)

I highly recommend Advanced Therapy Services! The intake…read moreprocess is very smooth. The communication with office is prompt and efficient. The best part, though, is the PT care I received! I have done PT at several places over the years, with good experiences. However, this experience was a step above the rest! ATS offers one on one PT care, for an hour each session...very targeted, personal, and thorough! I found the therapists to be very knowledgeable. I worked with Cortney and Alicia, and would recommend them both! Thanks, ATS!

Excellent one on one care for 60 minutes ! No pass Off to aids to techs! Highly recommend for your…read morefuture therapy needs!