I would like to make this clear this review is only with the way they bill things. It is very…read moreunclear on how this works. I had surgery and follow up visits and the doctors and nurses were great but the way this facility bills is crazy. The department bill separately and collect separately. We were only made aware of this by time my surgery bill would have been sent to collections. The surgery billing department was more than unpleasant to deal with even the supervisor. Never was told about payment plans but they were more than willing to take money monthly until they put us into collections. Hard lesson learned but the willingness to help out in a simple misunderstanding is unfortunate.

I'm very disappointed with the services and approach to customers of this medical entity for 3…read morefactors. (1) Saw the Ortho Illinois doctor the first time and they recommended MRI right away without much examination or exploration of my injury. It appears they either heavily rely on MRI due to lack of knowledge/ experiences or it's a business protocol/ process by sending patients to MRI from the start. No recommendation as what I need to do meantime to reduce/ minimize/ prevent the pain!!! (2) The Ortho MRI department called me constantly non-stop (2-3 times a week) wanting me to come in for MRI...even after I told them I will call them back when I can schedule it as it 's non-urgent matter. (3) I felt much much improved (almost normal) after 1-2 months without any help/ advice from the doctor but I still went for the MRI to ensure everything is good. Took the MRI and went in to see the doctor and the doctor opened the conversation by telling me I need a surgery due to one of the issues he saw on the MRI report as it will create an issue in a looooooong term. He did not address all other issues/ findings from the MRI and provide ANY recommendation/ explanation as what I can do meantime to better my hurt shoulder other then I'll run into problem many years later?? Additionally, the doctor was incapable of answering my question as why injury has improved/ cured to almost normal from last time (2+ months ago) I've seen him with the MRI results in hand. My summary of the visit to Ortho Illinois is they are: (1) Money hungry by pushing both MRI and surgeries (2) Bad process/ protocols on customer engagement/ treatment (3) Unprofessional and/or lacking physician(s) experiences/ knowledges. I WILL NEVER USE THEM EVER AGAIN!!! I'll also advise others not to!!!

Dr. T. did my rotator cuff surgeries, 3 years apart. He is outstanding. He also has a great team. I…read morehad both surgeries at OrthoIL ambulatory center, and it, too, was great. And, of course, my physical therapy (both surgeries) there. The therapists are fabulous. His NP is fabulous. He is a blessing. I heartily recommend him and OrthoI--which is run very efficiently--without reservation. And no, I don't work there! Thank you to all involved in my surgeries/recoveries.

Dr. Trenhaile is extremely knowledgeable and uses cutting edge solutions to treat his patients. His…read moreteam is world-class, efficient, patient and kind. I couldn't believe how quick and easy it was to see the best!

Fair warning. Do not use Physicians immediate care on Sandy Hallow & Alpine. Their staff is lazy…read moreand completely rude. They don't close until 8pm. We got there at 7:30. They had the lights dimmed to appear closed. I walk in and nobody was at the front desk. I could hear laughing coming from the back room. Three minutes later what looked like a nurse came out and refused to help me. I called this morning and was told if I was there by 7:30 that I could be seen. This is not the first time that I've had problems at that location. I was supposed do do a pre employment drug screen. Now because of laziness and ignorance. I might miss out on a once in a lifetime opportunity. I'm so disappointed and upset that I don't know what to do. Physicians Immediate Care do better!

couldn't ask for a better podiatris!!! he has the best bedside manner and has helped get my feet…read morehealthy again!!! He also has a wonderful staff.

Irregaurdless of their medical competency the scheduling department is terrible. Getting an…read moreappointment with any of their Doctors takes several phone calls. They repeatably lose referrals from my primary care physician and unfortunately they are the only orthopedic Clinic in Rockford on my insurance list. If I had a choice I'd look elsewhere.

From the owner: Outpatient adult and pediatric orthopedic surgery and procedures. Hand, elbow, shoulder, hip,…read moreknee, spine, foot & ankle.

For anyone who is looking for an orthopedic surgeon- I just want everyone to know that I did follow…read moreup with the patient care specialist person who offered to communicate what was going on. Following that conversation, I got to listen to the resident and medical assistant talk shit about me outside of the office door, the doctor refused to see me and Michelle Finn, Dr Zussmans nurse, has refused to do any sort of paper work for my long term disability, which has completely ruined my life! I didn't ask to be in a car accident. I didn't ask for any of this. Never in my life have I been treated so horribly by any professional staff of any service. Orthoillinois' solution was to pair their profiles online with specific doctors instead of the entire clinic like it was when I made my initial complaint. Thank you Katie for all of your help here and Dr. Zussmans team, especially Mike Karg and Michelle Finn for ruining my life! Cheers to you! Hopefully the Illinois Medical Board and NCCPA will take me more seriously.

The staff at the rehabilitation center on Roxbury is top-notch. Very professional and skilled, and…read morealso incredibly kind and compassionate. I appreciate them so much.

I was very impressed with Dr. Olson. He took the time to lisen to what I said and where my pain…read morewas. He ended up giving me an injection in the office the same day as my first visit instead of having to schedule another appointment. I just can't say how much he helped me in one mere hour. I highly recommend him!

absolutely do not use this doctor. not professional nor kind. prone to infections following…read moresurgery. terrible experience personally.

PA-C Christina Tortorici is very kind, and has a bubbly personality. But she told me that I…read moreshouldn't worry about a blood clot from my leg after an injurty since "Blood clots rarely originate in the legs", which is not at all true. She prescribed narcotic to me for pain, but with the medication I already take, this was not at all the right prescription for me. I would use caution if she advises you when you need medical care.

When I have needed physical rehab in the past, I have gone to OSF, excellent but often overbooked…read more Since Ortho Illinois in Machesney Park was close to my home at the time, I decided to give it a try when I injured my leg. Big mistake. Perhaps if you are a young athlete, they might treat you differently, but as a middle-aged woman I was made to feel as if I was an imposition and simply not worth their time. The man who took my initial info. rarely made eye contact, not a good start. Then every time I went in, I was sent to a different therapist, so I would have to go over my condition each time. The space at this location is so limited that patients are often standing right next to each other on a small mat trying to do exercises without touching each other. Honestly, this was the most unprofessional, uncomfortable environment. Still, I completed my scheduled appointments as I wanted to get better, but since my improvement was non-existent and every visit was misery, I refused their suggestion to extend my therapy. I ended up getting another order from my doctor and went to NW in Sycamore, the best I have found in the area, and I improved each day. Maybe other locations for Ortho Illinois are better, but I would strongly advise checking them out first.