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Machesney Park, IL

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ATI Physical Therapy

5.0 (1 review)
Closed • 7:00 am - 7:00 pm

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6 years ago

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OrthoIllinois - Rockford Roxbury

OrthoIllinois - Rockford Roxbury

2.0
(13 reviews)
6.8 mi

I would like to make this clear this review is only with the way they bill things. It is very…read moreunclear on how this works. I had surgery and follow up visits and the doctors and nurses were great but the way this facility bills is crazy. The department bill separately and collect separately. We were only made aware of this by time my surgery bill would have been sent to collections. The surgery billing department was more than unpleasant to deal with even the supervisor. Never was told about payment plans but they were more than willing to take money monthly until they put us into collections. Hard lesson learned but the willingness to help out in a simple misunderstanding is unfortunate.

I'm very disappointed with the services and approach to customers of this medical entity for 3…read morefactors. (1) Saw the Ortho Illinois doctor the first time and they recommended MRI right away without much examination or exploration of my injury. It appears they either heavily rely on MRI due to lack of knowledge/ experiences or it's a business protocol/ process by sending patients to MRI from the start. No recommendation as what I need to do meantime to reduce/ minimize/ prevent the pain!!! (2) The Ortho MRI department called me constantly non-stop (2-3 times a week) wanting me to come in for MRI...even after I told them I will call them back when I can schedule it as it 's non-urgent matter. (3) I felt much much improved (almost normal) after 1-2 months without any help/ advice from the doctor but I still went for the MRI to ensure everything is good. Took the MRI and went in to see the doctor and the doctor opened the conversation by telling me I need a surgery due to one of the issues he saw on the MRI report as it will create an issue in a looooooong term. He did not address all other issues/ findings from the MRI and provide ANY recommendation/ explanation as what I can do meantime to better my hurt shoulder other then I'll run into problem many years later?? Additionally, the doctor was incapable of answering my question as why injury has improved/ cured to almost normal from last time (2+ months ago) I've seen him with the MRI results in hand. My summary of the visit to Ortho Illinois is they are: (1) Money hungry by pushing both MRI and surgeries (2) Bad process/ protocols on customer engagement/ treatment (3) Unprofessional and/or lacking physician(s) experiences/ knowledges. I WILL NEVER USE THEM EVER AGAIN!!! I'll also advise others not to!!!

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Kevin Carlile, MD - Orthopedic Trauma, fracture care
Kevin Carlile, MD - Orthopedic Trauma, fracture care
Marc A. Zussman, MD - Orthopedic trauma, fracture care
Marc A. Zussman, MD - Orthopedic trauma, fracture care
Kelly John, DPM, MHA - Podiatric Surgery

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Kelly John, DPM, MHA - Podiatric Surgery
Injury Express

Injury Express

2.6
(15 reviews)
3.5 mi
Established in 2013
Free estimates

The surgeon was excellent- Dr. Thom…read more One thing that also helped is we had prepared prior to the surgery by buying the appropriate equipment (wheelchair, toilet bars for support in getting up, etc). So we were able to follow the doctors orders exaxtly with regards to non weight bearing. Following all of the doctors instructions to the t, being prepared, choosing the right surgeon, will all combine for a positive outcome.

I had an appointment scheduled for July 7th at 8:30 am to go over MRI results with Dr. Baig. I had…read morethis scheduled for roughly a month or two. I requested PTO from work to make this appointment, and had my PTO scheduled for 3 weeks, since my company requires two weeks before time is off. Ortho is roughly 25 minutes away from my house, so I left at 7:35am, assuming there'd be traffic. As I'm sitting in my car, waiting to go in, I got the attached text message at 7:57am, 33 minutes before my appointment, that it was cancelled. I was instantly annoyed. I understand doctors can miss work, but seriously, a text instead of a call? "Sorry for any inconvenience". Okay thanks, that makes it better. I received the call to reschedule at 8:44am. Sorry to that lady because she caught the brunt of my anger, but the "good morning, how are you?!" retriggered my annoyance. To be fair, I didn't give her a chance to say any type of apology, but sternly informed her about how incovenient it was to schedule PTO and to have the appointment cancelled 30 MINUTES before! If I were to call and cancel 30 minutes before, I'm sure there'd be some sort of cancellation fee. To finish it off, she then asked if I could reschedule for tomorrow. Ummm....no. I couldn't get PTO that quick (see sentence about 2 week requirement). I slightly snapped at her about how I already wasted 4 hours of PTO and I'm not going to waste another 4 hours tomorrow, so what I want is for them to send me my results and I'll take them somewhere else to go over. Yes, this is very Karen of me, but the tone and dismissive nature of everything, including the generic auto-text, just really pissed me off.

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On-site infusion room.
On-site infusion room.
Andrew Jasek, MD - Rheumatology
Andrew Jasek, MD - Rheumatology
Richard Broderick, MD - Neurosurgery; neuro spine

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Richard Broderick, MD - Neurosurgery; neuro spine
OrthoIllinois

OrthoIllinois

1.0
(2 reviews)
0.1 mi

PA-C Christina Tortorici is very kind, and has a bubbly personality. But she told me that I…read moreshouldn't worry about a blood clot from my leg after an injurty since "Blood clots rarely originate in the legs", which is not at all true. She prescribed narcotic to me for pain, but with the medication I already take, this was not at all the right prescription for me. I would use caution if she advises you when you need medical care.

When I have needed physical rehab in the past, I have gone to OSF, excellent but often overbooked…read more Since Ortho Illinois in Machesney Park was close to my home at the time, I decided to give it a try when I injured my leg. Big mistake. Perhaps if you are a young athlete, they might treat you differently, but as a middle-aged woman I was made to feel as if I was an imposition and simply not worth their time. The man who took my initial info. rarely made eye contact, not a good start. Then every time I went in, I was sent to a different therapist, so I would have to go over my condition each time. The space at this location is so limited that patients are often standing right next to each other on a small mat trying to do exercises without touching each other. Honestly, this was the most unprofessional, uncomfortable environment. Still, I completed my scheduled appointments as I wanted to get better, but since my improvement was non-existent and every visit was misery, I refused their suggestion to extend my therapy. I ended up getting another order from my doctor and went to NW in Sycamore, the best I have found in the area, and I improved each day. Maybe other locations for Ortho Illinois are better, but I would strongly advise checking them out first.

Athletico Physical Therapy - Loves Park

Athletico Physical Therapy - Loves Park

5.0
(1 review)
3.6 mi

Machesney Park In my experience, the treatment plan had my…read more goals as a top priority. The Team always found fun and interactive ways to challenge me. If you need PT go here! Caleb, Rachel and Morgan challenged me physically and helped me improve my gait, balance and strengthen my ankle. I had just moved to the area and my Dr referred me to ATI. Honestly, they became my first connection to the community. I always looked forward to going to PT, our conversations were always fun and interesting. Not only was this team my coach on a wellness journey, they became my friends! Like I said, if you need PT request to go here! You won't regret the decision, this location truly cares about YOU and your needs. Way to go Machesney Park, ATI.

From the owner: Athletico Physical Therapy provides the highest quality physical therapy and rehabilitation…read moreservices to communities throughout 24 states and the District of Columbia, with convenient locations close to home or work. Athletico is committed to our patients and referring physicians through our patient-centric focus, positive work environment, attention to quality and high standard of care. Athletico measures patient outcomes and satisfaction and is dedicated to continuous improvement. Our services can include physical and occupational/hand therapy, workers' compensation, pelvic health therapy, concussion management, athletic training, and more.

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Best pt ever ! Byron never disappoints and it is such a great place to come to for therapy !

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Best pt ever ! Byron never disappoints and it is such a great place to come to for therapy !

ATI Physical Therapy - physicaltherapy - Updated July 2026

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