I would like to make this clear this review is only with the way they bill things. It is very…read moreunclear on how this works. I had surgery and follow up visits and the doctors and nurses were great but the way this facility bills is crazy. The department bill separately and collect separately. We were only made aware of this by time my surgery bill would have been sent to collections. The surgery billing department was more than unpleasant to deal with even the supervisor. Never was told about payment plans but they were more than willing to take money monthly until they put us into collections. Hard lesson learned but the willingness to help out in a simple misunderstanding is unfortunate.

I'm very disappointed with the services and approach to customers of this medical entity for 3…read morefactors. (1) Saw the Ortho Illinois doctor the first time and they recommended MRI right away without much examination or exploration of my injury. It appears they either heavily rely on MRI due to lack of knowledge/ experiences or it's a business protocol/ process by sending patients to MRI from the start. No recommendation as what I need to do meantime to reduce/ minimize/ prevent the pain!!! (2) The Ortho MRI department called me constantly non-stop (2-3 times a week) wanting me to come in for MRI...even after I told them I will call them back when I can schedule it as it 's non-urgent matter. (3) I felt much much improved (almost normal) after 1-2 months without any help/ advice from the doctor but I still went for the MRI to ensure everything is good. Took the MRI and went in to see the doctor and the doctor opened the conversation by telling me I need a surgery due to one of the issues he saw on the MRI report as it will create an issue in a looooooong term. He did not address all other issues/ findings from the MRI and provide ANY recommendation/ explanation as what I can do meantime to better my hurt shoulder other then I'll run into problem many years later?? Additionally, the doctor was incapable of answering my question as why injury has improved/ cured to almost normal from last time (2+ months ago) I've seen him with the MRI results in hand. My summary of the visit to Ortho Illinois is they are: (1) Money hungry by pushing both MRI and surgeries (2) Bad process/ protocols on customer engagement/ treatment (3) Unprofessional and/or lacking physician(s) experiences/ knowledges. I WILL NEVER USE THEM EVER AGAIN!!! I'll also advise others not to!!!

For anyone who is looking for an orthopedic surgeon- I just want everyone to know that I did follow…read moreup with the patient care specialist person who offered to communicate what was going on. Following that conversation, I got to listen to the resident and medical assistant talk shit about me outside of the office door, the doctor refused to see me and Michelle Finn, Dr Zussmans nurse, has refused to do any sort of paper work for my long term disability, which has completely ruined my life! I didn't ask to be in a car accident. I didn't ask for any of this. Never in my life have I been treated so horribly by any professional staff of any service. Orthoillinois' solution was to pair their profiles online with specific doctors instead of the entire clinic like it was when I made my initial complaint. Thank you Katie for all of your help here and Dr. Zussmans team, especially Mike Karg and Michelle Finn for ruining my life! Cheers to you! Hopefully the Illinois Medical Board and NCCPA will take me more seriously.

The staff at the rehabilitation center on Roxbury is top-notch. Very professional and skilled, and…read morealso incredibly kind and compassionate. I appreciate them so much.

I was very impressed with Dr. Olson. He took the time to lisen to what I said and where my pain…read morewas. He ended up giving me an injection in the office the same day as my first visit instead of having to schedule another appointment. I just can't say how much he helped me in one mere hour. I highly recommend him!

absolutely do not use this doctor. not professional nor kind. prone to infections following…read moresurgery. terrible experience personally.

Went to see Jon Whitehurst, MD. after I heard somebody talking about him at Bagels and More in…read moreBeloit. It was an incredible testimonial. They had me see the PA, Francie Kelso first. I thought I had a torn rotator cuff, but she said I had frozen shoulder. I literally could not lift my arm any higher than my shoulder. Dr. Whitehurst came in after and confirmed frozen shoulder. This guy is like an American hero: flew fighter jets off of aircraft carriers and went to Top Gun in Miramar California!! I could talk to him all day!! Ms. Kelso came in and gave me a steroid shot guided by ultrasound into my shoulder. Two minutes after the shot, I could raise my arm straight up. It sounds impossible, and it really was a miracle. So stoked I don't need surgery!!!!!! Going back in three weeks for them to look at it again. So great, so professional, so nice!!

Always helpful. Friendly helpful staff. Great docs, NPs and nurses. This is a wonderful alternative…read moreto an ER. You can be seen quickly and even at times without an appt. Can't beat this place with a stick. I have never been disappointed!