I was pretty active for most of my life until my 40s. Then came a sedentary lifestyle, an extreme weight gain, and a knee injury and surgery. I was now 70, having mobility challenges, and in chronic pain. I tried putting together an exercise program. After a couple of days of light exercise, I was in pain in my joints and tendons for a couple of weeks. I repeated this with several different exercises, with the same results. I needed help. My doctor referred me for 12 weeks of strength and balance training at ATI Physical Therapy on Old Spanish Trail in Tucson. I had the privilege of working with Noah Berg. Noah did all the things a good therapist would do. He assessed my condition and my goals. He designed a program for strength and mobility, and continually adjusted it as I progressed. He helped me work out at-home versions of the exercises, so I could maintain my progress after the 12 weeks ended. But he went above and beyond the standard. Noah has extensive knowledge of exercise physiology, and he clearly enjoyed educating me and answering my questions. When I reported symptoms such as restless sleep or odd pains, he was able to explain what might be was happening, and offer suggestions or tweak my program to help. He was invested in my progress, and compassionate when I spiraled over pain issues. I wanted to maximize my accomplishment for the 12 weeks. He helped me walk the line between not enough and too much. I was lucky to have Noah's help. I'll add a shout-out to Arielle, who was there for most of my sessions. She's cheerful and supportive, backed Noah seamlessly, kept the facility spotless, and folded mounds of laundry. I got really lucky, and I'm going to miss them both. read more

This is my third time here at this clinic run by director William Mench. Two knee replacements and a busted foot and I chose to have my therapy here. The staff is incredible, every one of them, and the clinic director, who I requested from previous visits, is the most knowledgeable and caring person. The personal care is outstanding. My rehabilitation is uncomfortable, as expected, but within a few days and with hard work from my end, my recovery has been better than I ever expected. First knee May 2024 and second knee December 2025. Busted foot 2019. I am nearly 100% thanks to the staff and director at this ATI. Zero billing issues, either. Everything was letter perfect. You have to complete ALL therapy sessions and work hard if you expect to have great and lasting results, The bedside manner of Dr. Mench and each of the individual staff are over-the-top first class, that is why I returned to this specific location. There are NO negatives, I was offered ice in the beginning when my knee was hurting. You cannot find a more caring and professional place to have physical therapy. The clinic is spotless; everything is sanitized after each use and if you chose this facility and put in the work, you will leave with very complete results. Every time I go, everyone remembers my name! Nothing negative, ALL positive! read more

They made time in their calendar when I came in last minute the day of my operation to replace my hip. The professional people at ATI got me back walking in no time. Their courteous employees are friendly and accommodating. I don't know what else to say about this place. If you need physical therapy, I recommend ATI. I will tell anyone who asks me that with the help of ATI, I'm able to walk with just a walker. The surgery was only three weeks ago. read more

I went in for shoulder modalities due to a torn rotator cuff, detached tendon, and several other issues. My initial session was beneficial as I performed, several exercises/stretches, which seemed beneficial, and were easily performed at home. Subsequent visits introduced me to exercises/stretches which seemed to be more of an experiment rather than a legit exercise. They were more painful than beneficial. When I asked the PT if she was aware of my detached tendon, she responded, "no." I then inquired as to whether she read my intake notes because it should all be in my file. During my visits, I learned that there may be only one licensed physical therapist; the others are still in school and doing their technical rotations. So, for the nearly $400 billed to my insurance, and my $75 co-pay, the hour session was no where near being worth my time or money. Once I canceled any future appointments, I went online to research exercises. I'd be quite surprised if my PTs weren't using the website I found below for my exercises. Most are pretty in line with what I was doing for the paid session. I'm confident I can do these on my own. If you are looking for a great resource for your shoulder recovery, check out this site: https://orthoinfo.aaos.org/en/recovery/rotator-cuff-and-shoulder-conditioning-program/ read more

I had physical therapy through ATI beginning in August of 2024. After the first session, I was told there was no co-pay, which was odd, because I knew there was a co-pay on my Medicare Insurance plan. However, I didn't know what "partnership" arrangement they had with my insurance carrier. I asked a few other times during my visits and was still told that I didn't have a co-pay. Then I got a bill for roughly; $130. I called ATI billing dept. and told them that I was told to "disregard" the bill. I did, and two weeks later received a bill for $385. In the meantime, under the advise from my ATI therapist who concurred that my records show that there was NO co-pay. scheduled more sessions, most of which I had already attended. I called ATI customer service who confirmed that my records show there is NO co-pay, but the billing department insisted that I pay as requested. I immediately cancelled future sessions as suggested by my ATI therapist, telling him that I was getting billed. He couldn't understand it either. ATI billing dept. wouldn't budge, but said I could set up a NO-INTEREST payment plan. I set that up, allowing a partial payment to be pulled out of my bank account every month, for the next 6 month, while filing a complaint with the AZ Attorney General's office. It seems that despite their offer of a "no-interest" payment plan, I'm getting charged interest on the payments. I don't blame the folks at the Tucson facility that I visited, as they were just as stumped as I was, even allowing me a copy of my file that shows that I have a "0" co-pay. However, the ATI BILLING DEPT. would not take responsibility for the miscommunication with their therapy facility employees. My contention is: Had I been charged a co-pay, I would've definitely limited the number of sessions scheduled instead of scheduling as requested by my therapist. I won't post photos here because of revealing personal information. However, I have provided the company as well as the AZ Attorney General and an attorney with proof of their mishandling this issue. read more

I was referred here by my doctor after dealing with pain that radiated down my right arm, mostly at night. The doctor thought I injured my rotator cuff but I didn't feel that was accurate since I had full range of motion. At my first appointment William explained that it wasn't my rotator cuff but a nerve that had gotten pinched and became inflamed. This was my first experience with physical therapy but I was really impressed by all of their knowledge. I met with Sam next who is very personable and professional and I really felt cared for and my pain was dissipating with each visit. I was also given exercises to do at home to help when the pain flares up. I had the pleasure of interacting with Ariel, Sam, William, Brittney, McKenna, and Raina and they were all amazing. The environment is relaxed, fun and friendly and everyone works together for the benefit of the patient. I would absolutely recommend this facility. read more

I went here after I got my right knee replaced. While I was there one of the therapist broke the HIPPA law and talked about my personal business to me in front of everyone very loudly. This was quite a while ago, however I am in PT now and wanted warn people about this place. read more

well organized; excellent assessment by physical therapist first visit - on point; developed calendar of appointments first visit; recommendations for treatment made to PCP. Friendly, professional. Evidence-based. read more

I have gone to ATI Physical Therapy on four different occasions. Tennis Elbow, Ankle Problems, Shoulder Problems and Back Problems. Each time I was there I was received excellent treatment. The Therapists were very professional and knowledgeable. It was a pleasant experience to go there. Special thanks to William, Brynn, Katie and the rest of the staff who I worked with. They were all great. My back problems are gone and I feel great again. Thanks to everyone who helped me recover. Paul read more

I I was at this ATI a couple of weeks ago, and was amazed at the complete lack of staff on duty. The admin staff, and the therapist are very good people doing their best, but there are not enough people to take care of the volume of patients. Along with a manager who doesn't really seem to care about helping in when they're so busy this place is destined to fail eventually. Time to get a manager in there that cares about staff and the customers. I won't be back. read more

My 5 weeks were very productive and my back is stronger with the staff's help. Alyssa, William and the other members were also very helpful. I would highly recommend them for physical therapy. This was my second PT experience with them although the staff had changed their care had not. Thanks ATI at Harrison and Spanish Trails !!!!!!!!!!!!! Richard Baillargeon read more

I completed several weeks of therapy at the Harrison Rd location in Tucson. I was impressed by the friendly and professional therapists I was in contact with there. They were always helpful, kept a good schedule, and answered any questions I had. Ashley, Alysa, and William were my primary therapists. I steadily improved over the course of my visits and felt really good at the completion of my therapy. It was a good experience and I was happy with the results as well as the training to continue rehab on my own at home. read more

I highly recommend ATI. The therapists are awesome. I am in my 4th week here and they know how to treat my injury. I will definitely use them again in the future. read more