I recently download Sonoma onto my iMac and it just was not performing as well as the old OSX. Downloads were simply disappearing and other issues. I contacted John and we started out texting, but he needed to see my desktop, so we did a screen share. Is is amazing to watch him in action! He was able to get some major downloading issues resolved as well as make my printer drivers appear again, and helped me convert a Drive document to an Excel file. How is that for magic? We have been using John for many years. He is very fast to respond, jumps in headfirst and just makes things happen. Highly recommended! read more

John was highly professional, responded immediately, and knew exactly what to do. His rates were very competitive, and I would definitely recommend his services! read more

John is the most efficient and competent computer professional I've ever met. His replies to my questions are timely and understandable. He uses non-jargon language that is understandable and retainable. His integrity is unmatchable. I trust him with secured data and over many years, have never questioned the validity of my confidence in him. Pam V. read more

WOW, we can't say enough good things about the service John provided to us. He was referred to us by a friend, so we knew we could trust him. My wife and I were reluctant to have anyone work on our computer so we kept putting it off. I was finally about to put my fist through our computer screen as it had been incredibly slow and very frustrating. John did a remote analysis of our computer and determined that it was old (7+ years), outdated and was not worth repairing. He helped us choose a good replacement and even located one that was on sale! After it arrived, he set it up for us, transferred everything we needed from our old computer and cleared out the memory from it so we could appropriately dispose of it. John even took the time to make sure we knew everything about the new computer so that we understood how to use it. We love our new computer and would refer him in a second to anyone that was to ask if we knew of a good tech. read more

John came out the same day to fix my data transfer crisis from my old computer to the new one, which I had messed up. He was kind, professional, and extremely knowledgeable, thanks to his many years of professional experience. We highly recommend him for all your computer needs. Hopefully, we won't need his help for a while, but we're very thankful to have found him to assist with our lack of computer abilities! read more

John Atkinson is so knowledgeable with technology. John fixed my 2011 MacBook Pro overnight and it works as if it's brand new. I had been putting off getting my Computer fixed for months and I am so happy and grateful to Atkinson tech help. As an entrepreneur, my computers health is just as important as my own, and John took care of everything. He is a master of computers and he is extremely kind and professional. I would absolutely recommend John Atkinson of Atkinson tech help so anyone with computer needs!! read more

John Atkinson has been my computer pro for more than six years. He has been consistently helpful, prompt in responding to requests, and a great problem solver. I recommend him highly to anyone requiring tech-support and computer installation services, especially other small business owners like myself. read more

John has been helping my husband and I manage our computers on a regular basis. He is reliable, knowledgeable and endlessly patient as he navigates us successfully thru our issues. We highly recommend John for either in home or remote problem solving. read more

John, is a true professional. He came out and fixed our home's wifi. Corrected a problem that we had for years. He is very kind, on time, knows his business very well, and is quick at diagnosing the issue. I highly recommend John. read more

John from Atkinson Tech Help has been my go to guy for any technology difficulties for about 10 years. From office desktop computers to home laptop and wireless router / mesh capabilities John is the guy to call. Very fair pricing and a very trustworthy and knowledgeable guy. read more

What can I say, John is great!! He assisted me with something important and time sensitive. I trusted him with personal information over the phone. John is courteous, respectful and very helpful! I recommend his services, and I will me reaching out to him as needed in the future.. Thank you again John for helping me in such a timely manner!! read more

John is awesome. He knows what he is doing and fixes anything that can be fixed. We trust John with all our electronics needs. He also returns phone calls and arrives on time. We have used him for 4-5 years now and wouldn't go anywhere else. L&B Juhasz read more

I have referred him to a couple clients for their tech issues and everyone states how professional, quick and knowledgeable he is. He goes above the call of duty to help explain the issues and educate the customer. Do not hesitate to contact John! read more

Atkinson tech help kicks butt! I'm a small business owner with little time for down time. I just want the equipment to work. I don't want to talk about it or fixate on what's wrong. John deals with it and makes those problems go away. read more

John is exactly what you are looking for in outside IT support. His depth and breadth of IT knowledge is remarkable and his ability to simplify and resolve the issues is amazing! He gives you a high level of confidence from the outset! Will Lofft read more

So lucky to have John as our IT guy. We are a small company, but John gives us the attention and service as he was our own in house IT person. He is always there to answer questions. Never makes me feel stupid if I call him just to ask a question about a weird email or something as silly as my wire being loose. He is always there with knowledge and support. Can't recommend John enough. Also just a genuine wonderful individual. read more

Let me start off by saying that John Atkinson is one of the nicest human beings I've ever met. He is incredibly easy to work with. I called Atkinson Tech Help when my work laptop stopped working. John was responsive and made sure to find time in his schedule to get to me that same day. While in the end the laptop was not salvageable, John had that diagnosed in minutes. Even though the laptop was dead, John was able to help me save ALL of the data and files stored on the hard drive. John was professional, knowledgeable, and explained what was going on in a way that a "non I.T." person like myself could understand. If you want a reliable, trustworthy, and top notch I.T. company, Atkinson Tech Help is where your search ends. read more

John is a miracle worker! After many years of buying new modems, upgrading internet and changing carriers, he was the one who fixed my wireless internet issues in my very old home. I can finally be online working from home (in any room) while my son is streaming Youtube on his PS4 and my daughter is watching Netflix. He was great about explaining what the issues were and offering an affordable solution. I called John for my home internet after he fixed internet connection issues at my co-work office. There are 6 different offices with multiple users and he was able to resolve our issues within a day. He also understands both Macs and PCs. I definitely recommend John for any business or family that needs help with their computer or online assistance. read more

John Atkinson is trustworthy, very clear an open with communication, and of course good at what he does. I absolutely recommend him if you need any sort of computer help. read more

John is amazing! I've had a few hiccups at my office with internet and networking issues and he's always available to fix the problem quickly and effectively! My office requires quite a few intricate details with networking and accessing private information from remote devices so he really knows what he's doing. I am not a tech guru at all so when John helps me he's always so informative and teaches me new things. He involves me as much as I inquire and gets the super technical stuff done without speaking over my head. He's got a very calm presence and makes stressful situations seem like he's got an easy fix. I'm so thankful that I can always count on John! And even more thankful that when I need him he fixes things so well that I don't need him again for a long time! Thanks John!!!! read more

I am a "senior" senior, and during this stay at home time my computer is my lifeline to the world! I met John 2 years ago when he completely installed a computer system in my home (while I was recovering in a nursing home). At such a vulnerable part of my life, and still an owner of a business, he took complete responsibility and when I got back home I met my new set-up. I used him again yesterday when I couldn't access my email (HELP!) He is fun, gentle, easy to communicate with, non-threatening, trustworthy, has a vast computer knowledge, and never diverts his attention until the situation is resolved. If you need technical assistance of any kind know you will have a positive experience working with John. read more

Just a quick update as I can't speak highly enough of John. He's been taking great care of our business network and computers and I'm often finding issues John has fixed or helped us avoid after the fact. It's great having everything run well, and when an issue does pop up, he has the tools to address it quickly and cost-efficiently. read more

Atkinson Tech Help has been a godsend for our small business. John is super friendly and down to earth but also incredibly knowledgeable. He's a really really smart guy! He is able to discuss tech issues without sounding condescending like so many other IT techs can be. He takes the time to educate you on any issue you are having. You can tell he really cares about his business and his clients. If you are a small business and need tech help, you have to give John a call! read more

I've had the pleasure to work with John in a professional capacity on a few occasions and have been pleased with the results. John is very professional and he also possesses the ability to be personable. He's very detail oriented and sincerely interested in what you have to say. He's a good listener which makes him better able to problem solve. He's sincere and genuine. I look forward to further partnering with John in future business endeavors. read more

I maybe asian but I am not good with computers. I had John come out to my office and he helped with alot of suggestions for my office and gave me a hand setting everything from emails, outlook, and computer backups. He also helped clean up my laptop and it runs much faster now. Thank you for making life easier at the office. read more

John is as good as it gets when it comes to IT services and helping people through their technology issues. On several occasions we have had John come to the rescue with our employees laptops, cloud computing and tech problems. He is very responsive, thorough, and professional in his approach. I have always felt as though he looks for the most affordable solution, with the longest term benefit to our business, and I am sure he has saved us a lot of money over the years! I can't recommend Atkinson Tech Help enough! read more

I am not the greatest or the wisest when it comes to computers... John Atkinson is the most helpful person I know. He breaks everything down step-by-step and teaches me everything I need to know about my MacBook Pro. thanks John for all of your help and your patience when it comes to computers. read more

This review is long overdue. Like many people, I use technology but I have no clue how it works. As a freelance writer/editor, my computer is my lifeline, so I go into panic mode when it does something out of the ordinary. I met John more than a year ago and was thrilled to learn he works on Apple products, since that's all I own. He has been a godsend when I've had issues with Time Machine, upgrading my operating system and more. I almost feel like I have an IT Department, as I know I can reach out to John for answers and he promptly responds. He's definitely my technology security blanket and I recommend him highly. read more

John is always helpful and as soon as I have any technical problems, back to me almost immediately. He's our GO TO man whenever we're having any computer problems. He's honest and wonderful to work with. I'm not that savvy computer-wise and he explains things and walks me through problems, so that I understand. Just an all around great person to work with. read more

When it comes to IT work, It gives me a headache. I'm so grateful to know that I have a go to guy for all my IT needs. John is probably one of the most honest guys in this field. Whenever I need something he can always fix it without having to come to my office. He can assist me over the phone. His 40 plus years experience really shows and if I ever need anything regarding IT, I wont hesitate to give him a ring read more

Excellent service and John is very competent. He got my computer up and running and fixed all my problems. I will keep John's phone number nearby for all my tech solutions from now on. I would highly recommend to my friends and business associates. read more

I was referred to John from a few of his previous customers. John is very knowledgable, showed up on time and fixed my problem. You really can't ask for anything else in this world. I would recommend John for any technical issue you or your business is having, you will not be disappointed. read more

Exceeded our expectations! We were looking for someone to reconfigure our very poorly setup network and install Access Points so we can provide WiFi to our costumers. We contacted a few companies and got some quotes that seemed unrealistically high both in regards to cost and in regards to the equipment they recommended. We also were not impressed with the technical knowledge of any of the representatives that we met with. We extended our research beyond our immediate neighborhood and were very impressed with the perfect reviews that Atkinson Tech Help had both on Google and on Yelp. We contacted Atkinson Tech Help and John was very responsive both via email and over the phone throughout the whole process. We were blown away by his knowledge and technical skills, starting with the professional way in which he inspected our old network, including using a tool to measure the length of wires in the walls making sure adding the wires for the access points will not extend beyond the recommended specifications. The quote he gave us was very reasonable and within our budget and also included moving all our network components from our cramped office to a nearby closet free of charge. John completed the job promptly and efficiently and we couldn't be happier with the results. Thank you John! read more

My girlfriend is a photographer and she was dealing with 3 different Mac computers to process her work. One of her computers decided to simply shut itself off in the middle of her work. She fortunately, had saved most of the work to another computer but there were still some unfinished files that she needed from that computer. The computer just would not stay on long enough to extract the files to one of her external hard drive storage units. I contacted John and he said he would be glad to take a look at it. After he examined the computer, he said that the hard drive was in perfect working order but the rest of the computer was failing. He offered to replace the failing parts to the best of his ability, but that it would only be a temporary fix and the computer could probably go down again, yet there was no telling when. He said that if she just wanted the hard drive files and not the computer, that he could perform an operation on the Mac computer and extract the hard drive, however Mac's are apparently harder to put back together so he could not guarantee the computer would be usable again. He said that hard drive would be extracted and connected to a usb casing so she could hook it up to her computer and use it to extract the files. My girlfriend was able to extract her files that she needed to her computer and can even use her old computer's hard drive as an extra external one (an added bonus!!!). Not only did he give me a great deal on price for his hard work he gave my girlfriend and I peace of mind and calm, and those you simply cannot put a price on. Thank you John Atkinson for retrieving my girlfriend's lost files and allowing me to retrieve my sanity. read more

This guy really knows what he is doing!! His knowledge and customer care are top of the line! Im not computer savvy and dealing with issues can be frustrating! John is knowledgable, patient, and makes it seem so easy! I recommend him to all my friends!!!:) Always a satisfied customer! Thanks John!!! read more

John Atkinson is the best! My partner and I have old computers and John makes them run like brand new. Seriously! I remember once I needed help with some trouble shooting, so I called John for help. Since he had busy day and he couldn't stop by to take a look at the computer, guess what? Well, he did take care of it via phone. He guided me thru every single step in order to fix the problem, and yes, problem fixed. Besides that, he sent me via email the steps, so I can have them in case I needed them. John is has a great knowledge with a big heart! Thank you John! Again, you are the best! read more

John is my new computer guy as of 15 minutes ago. I am not computer savvy at all, so when I have a problem I'm like a fish out of water. I called my regular computer guy 4 days ago and he didn't get back to me. I understand when people are busy, but that just doesn't work for me. Coincidentally,John goes to our church and we were chatting yesterday and my husband reminded me that John is an IT guy. He set up a time to call me this morning, worked remotely, and in no time had the problem solved. That's what I call customer service! Thanks, John. I so appreciate how quickly you took care of my issue. You have a new customer for life. read more

My husband built his own computer years ago so he could game more effectively. While he was out of town, I was using the computer and became a victim of ransomware. Messages kept popping up on the monitor asking me to pay in exchange for leaving my hard drive in tact. I freaked out and shut everything down immediately. I didn't restart the computer for fear that everything would be lost. I went to John for help and he was wonderful. He explained how ransomware works and how my computer likely became a target. The computer was fixed promptly and returned to us without any issues. John's calm and soothing demeanor is so important in dealing with stressful technology challenges. John is skilled, kind, professional, knowledgeable and reasonable. We couldn't have found a better resource for our tech needs. Thanks so much, John! read more

It has been such a pleasure to get to know John. He is knowledgeable and resourceful. He is incredibly patient with me and my husband - as we are both technically challenged, so to speak. John is very generous with his time. He explains our technical issues in layman terms and is responsive in resolving our technical problems. This is important since we both work out of our home. We feel very comfortable calling on him when we have those computer "clichés". read more

My hard drive on my Mac crashed and the cloud backup that I (foolishly) assumed was working was not. John saved the day and now I'm back in business! He was fast - as fast as could be, given the circumstances. He was thorough - didn't give up until he had me completely restored. And he communicated with me along the way so I knew what was up. Best of all though, he was patient and non-judgmental about my ineptitude. read more