A technician came to diagnose and repair/clean the dryer. The dryer is heating but not drying. I knew that before he came and I mentioned that before scheduling the service call. The technician was supposed to also do the repair/clean, but he just told me that the dryer needs cleaning, collected his diagnostic fee and left. Do not engage with this company. They are useless. read more

Horrible service. I would have given this company negative stars if that was possible. Their technician David came and quoted $400 for replacing 2 temp controllers on old cooking range. Since a brand new range costs $598 right now, I declined his offer to repair and paid him the visit fee. This fuy was not happy and told me it does not cover his gas!!! Still worse, he started making racist remarks based on my ethnicity. I will never call this racist company again. read more

Refrigerator repaired today. Good job and good price. The repairman had part in his truck. Thank you read more

The WORSE the absolute WORSE repair company! Apparently Marjorie that works in Dispatch doesn't know how to schedule as this is the second time that a technician came out to repair my washer that has been out of commission for 45 days. Each time the tech comes out either he doesn't have a part or the part was ordered and they will schedule. The technician shows up to my home after 9pm since I was waiting on my repair window that was scheduled that morning. I called 9 times in the last 3 weeks and not one person calls back nor follow up. read more

horrible, unprofessional, rip off artist if you wanna pay a fee to have them come out and give you an absorbent price that's more than anybody else. This is your appliance company. read more

I scheduled them to show up and fix my washer because I had accidentally put a pet pad that was ripped and some of the filling had come out and clogged the machine. When Joseph arrived, he walks in the door and immediately says "This is very nice". I think nothing of it and take him to my laundry room. He sees that there is stagnant water in the washer and proceeds to get his water pump/vacuum from his car. He vacuums the water out, dumps it in my bathroom and then He then tells me that it is going to cost $220 in addition to the $25 visit fee to fix it. My eyebrows raise because there are no parts needed to fix the issue. I KNOW THIS. So I tell him if that is the cost, I will pay him the $25 but call someone else who can offer a more competitive rate. He then calls his office ( who knows if that's really who he called) and an Eastern European woman answers ( Joseph is also Eastern European) and they begin speaking to each other in a language I don't understand. I tell her exactly what I told him. That I will pay the $25 but call another service. She says ok. So we walk back in the house ( had to step out to my front porch because my dog was barking so loudly) and after arguing with me because I won't pay that $220, he then tries to negotiate with me saying he can do it for a cheaper price throwing out $180, then $140. I say I will pay $80. He then asked how will I pay and I told him cashapp. He says ok and then takes some of the cotton filling out of the front panel at the bottom of the machine. Not more than 5 minutes later he says he's finished and asked to get paid without even checking if the washer works correctly. I am confused because when he mentioned that the price is $220, he explained that he has to unclog all the plumbing that leads to washer and the tubing that's in the washer. The $80 that we agreed to was based on this same process. So when I bought that to his attention and told him I am a woman with a brain, a couple of degrees and know when I'm being scammed he proceeded to walk out- without being paid. It's clear that he was scamming me. A real shame!!! read more

THIS IS A TRULY DANGEROUS COMPANY. DO NOT USE THEM! They are rude and abusive. I received an invoice several days after the repair (which was grossly overpriced) was completed. Three days later they began harassing me by phone and text. On day three, hey threatened to break in my house and retrieve the part. I CALLED THE POLICE! DO NOT DEAL WITH THESE PEOPLE! THEY ARE DANGEROUS! read more

After reviewing all the reviews I'm glad I didn't go with them the whole website is a straight lie they say they work on weekends and holidays and to call anytime for assistance you call both numbers nobody answers finally get a call back they say they can't get technicians on the weekends. Hmmm ok then change the website to M-f read more

I would give this company less than one star if possible. The technician, George, came out to advise that the part he needed to replace would cost $750. He refused to identify the name of the part or the part number. He also indicated that we would be paying for his knowledge and he refused to provide a parts price or a labor cost. He also indicated that it would take 15 to 20 minutes to install. I discovered from SubZero that the part actually cost $12 and is a plug-in item. Utilize this company at your own risk. read more

Warning! It can't improve. Please consider the numerous negative reviews of this company. $168 down the drain. Subzero Refrigerator/Freezer not working- freezer section. All he did was pump some freon in it with Dye, which I found from a certified Subzero technician probably compromised the system. Freon didn't work, nothing was fixed and he hasn't called back in 2 days. Do not use. Call a quality appliance seller like Sewell or Howard Payne and find out who they recommend. Turns out it needed a new fan. read more

the rudest company i have ever encountered. i was charged $300 for my dryer to be repaired and it wasn't. the manager, the repairman are very rude. i was told i will be blocked because i wanted to file a complaint. i asked for a detailed receipt but didn't receive. unprofessional. i wish i could give them a negative million. the worst repair service in the world. they are a scam. if you click on angies list on their website it does'nt work. i do not recommend atlanta appliance to my worst enemy. i wish i had done more research before now. shame on me. it will never happen again. i can not find anything positive about this company. what happened to good customer service! https://atlantaappliance.com/ https://atlantaappliance.com/ read more

I was willing to pay the 25 dollar consultation fee just to get the rude appliance guy out of my house

I called to make an appointment - they offered me a same day appointment with a 4-6pm window. They took my name, address and phone and said tech would call 30 minutes out. When no one showed during my waiting window, I called and was told they had no record of my name, address or phone number. They didn't seem to care or offer to schedule another appointment. Obviously I won't be calling them again or recommending them to anyone. read more

This was years ago at this point, but I remember feeling that the technician attempted to take advantage of me since I didn't know about parts and things. read more

Horrible Horrible Horrible This was the worst appliance repair company I have ever dealt with. The service tech showed up and DID NOTHING. Complained the whole time that my washer and dryer are "built in" and said he could not move the washer in order to examine and fix. WHAT????Are you kidding me...... When I called the office she told me that they never send 2 people yet the tech is saying he can not move. I will never use this company again!!!!!! read more

If it were possible to leave 0 stars, I would. They are thieves and be very care full NOT to pay them cash. They will offer a discount when they are at your house if you pay them CASH. Use credit card since I guarantee you have to dispute later since they wont fix your problem read more

Contacted this company Sunday due to my refrigerator not working properly. The gentleman came out and cleaned out the fan under the fridge (which anyone who has access to YouTube can do) and by Tuesday (two days later), both the fridge and freezer were no longer operational. I contacted the company, who informed me I would have to wait 36 hours for someone to come back out, although I informed them that I had 5 additional houseguests due to Hurricane Florence evacuations. The customer service representative was rude, not at all empathetic, and told us to "get some coolers with ice for the next couple of days". Horrible experience. read more

I BEG YOU, DO NOT DO BUSINESS WITH THIS COMPANY! THE PROBLEM: Our fridge temperature had been faulty for weeks. The meat in our freezer was not frozen. We didn't have time to call around for quotes and make multiple appointments since the food was going to spoil, so we called the first company who's ad we saw in the Yellow Pages. What the hell were we thinking? We called and were told the repairman would arrive the same day between 12-2. At 2:30 we called to find out why he hadn't arrived. Apparently he had another appointment in our zip code and swore that he DID service our fridge already. What?! That should have been a red flag for us right there - the dude thought the'd already come to our house! When he finally realized his mistake, he didn't arrive until 4. (His name was David. He was a foreign older gentleman with a thick accent.) THE APPOINTMENT: He arrived and wasn't friendly at all. He looked at the fridge and after a few minutes said our thermometer was the problem and needed to be replaced. It cost a flat rate of $256. Since it was getting late, we had somewhere to be and our meat was going to spoil, we told him to fix it. Then my husband went online to check how much Sears (where we purchased the fridge) charged for the thermometer + labor. Less than $100. If we had known the thermometer was the problem, we would have gone that route. Another thing - Atlanta Appliance must outsource their labor because they guy was from Forward Appliance, not Atlanta Appliance, That would have been nice to know before hand. read more

I asked for an estimate for fridge repair. The repair man arrived at the end of the service window and I was not happy at all about the level of courtesy and professionalism that he showed me. They would not give me a written estimate and made me uncomfortable. I would not recommend this company at all. read more

I'm sorry to see such bad reviews! My technician was very friendly, on time, went to get a needed part and returned promptly. I would absolutely recommend them! They connected my washer and dryer and replaced the power cord to my dryer. The price was very reasonable and they did a great job. read more

terrible customer service please avoid at all cost. Rhe guy came out and gave an estimate about repair and after making repairs washing machine is now working at all. Call customer service line and not accommodating at all. Customer service representative states "so" repair man says it would cost $500 to fix what he broke. Bon't fall for the gimmick. it took one week from the original diagnostic visit to repair. Repair man stated that the first visit was at the customer service discretion and the second visit was at the repair choice. I don't write reviews but he was so bad I would like to avoid people I don't even know using this service read more

Had bad problem with service, lied about parts,called to talk with owner 2x, never called back, called appliance repair assoc, said they should have never attempted this repair on older unit with their guidelines. Tec knew it was not right as he said he would discount for cash, so no recourse BEWARE. No location, very shady. dont fall for 7.95 estimate read more

This company, Appliance Master or Atlanta Appliance (whatever it decides to call itself on any given day), is completely unreliable, rude and expensive. I called the company on a Monday to schedule an appointment for the following day between 3-5pm. Not only did the representative not show, but didn't bother to call either....until the following the day. So, I had to reschedule the appointment for Thursday (this time he came but was a few minutes late---not that big of deal since I had the time). Anyway, he took a look at my gas stove and said that it needed a new igniter and he could do it for $200. The quote was negotiated down significantly to a more reasonable price. He did fix it and quickly. However through the entire encounter, he had a horrible attitude and was extremely rude. I was thankful he fixed the stove and even more thankful that the grouch had left. read more

Please DO NOT use this company. Absolutely horrible service. This is a scam. I called to schedule an appraisal to repair my oven. Four days later they sent someone out who told me he had to replace a part for $250. They could not accept credit cards .. only cash or check. Thank goodness I did not pay in cash. I asked for the old part but he "couldn't find it". The first few times he started my oven it didn't work but then it finally started. My intuition was telling me something wasn't right but when it finally started I thought everything was ok. Later that night the oven would not turn on or heat up. The next day I called to tell them it was still not fixed. They said they would have someone out to fix it that afternoon in a 3 hour time frame. No one showed up or called so I called back. The lady that answered said she would call me back but never did so after 45 minutes I called back and a man answered. He was rude, told me no one was able to come out, mocked me, hung up on me and blocked my number. Luckily, I was able to put a stop payment on my check. I had another repair person come out and told me he NEVER replaced any parts. They were all the old original parts. DO NOT USE this company. read more