Paid for Safety -- Ended Up Fixing It Myself I normally never leave reviews projects ,but this was a expensive safety-related project, and it ended with me having to finish the work myself -- so I felt obligated to share my experience for other homeowners. We recently purchased an home in Dunwoody and hired Atlanta Basement Systems )for a $4,900 project that included polylifting our front concrete steps, polyleveling the pedestrian walkway, and correcting the walkway-to-driveway transition. We chose ABS because the representative confidently stated the steps could be lifted closer to a safe, code-appropriate height and the slabs could be leveled. Unfortunately, our experience did not match the level of professionalism, workmanship, or communication we expected. 1. Workmanship & Actual Results Our front steps originally had four 7-inch risers and a top riser close to 13 inches. The goal discussed during the estimate was to lift the last step closer to ~7 inches (standard code height). After two visits, the top riser was still around 10 inches -- still unsafe. During the first visit: * The stair slab was not lifted at all. * Instead, it shifted about 2 inches away from the brick wall, creating a new water-intrusion risk. * The walkway-to-driveway area became more uneven than before -- the left side noticeably higher than the right. * On the driveway, the only visible work was silicone placed in some cracks (not the full driveway). * The leveling portion discussed during the estimate was not completed. : The two foremen were respectful, and worked hard.My concerns are not about them. Their effort is the only reason I paid the full amount. 2. Communication & Management This was the most disappointing part of the entire experience. After the first visit, I emailed and texted expressing concern. Other than one brief message saying the team was "reviewing," I received no follow-up until I got a call about payment. When communication finally resumed, the Concrete Superintendent sounded helpful and willing to help over text. Based on that, I expected an honest assessment of what went wrong. However, when he came in person, he did not acknowledge the incomplete work. Instead, he mentioned "contractual limitations due "structural issues" His tone suggested he was trying to help, but it still felt like the responsibility was being shifted onto me, rather than acknowledging the work itself was not completed correctly. Then, after the second visit, when I texted him about the remaining issues, his tone changed completely. He told me:"We did exactly what was required per job." "We did a great job, "We lifted a lot." Unrealistic expectations." Seriously? The implication was that the problem was that I was not satisfied, not that the work was unfinished. This was frustrating because the safety issues were still clearly visible.Perfection was never expected. Basic safety and completion of the promised scope were. 3. Discount At the end, discount " was offered- but the way it was presented made it feel like: We completed the job perfectly and did exactly what was asked, but since you're not happy and unrealtic here's a discount." This ignored the real situation: * The job was not completed properly * The stair height was still far above what was discussed I rejected the discount because: This was never about money. It was about completing the work safely and honoring the project. I paid the full invoice solely out of respect for the hardworking foremen -- not because the job was done correctly. The discount, as framed, made it seem like I was the problem, rather than the unfinished work. For a $4,900 project, the difference between before and after was minimal, and in several areas the condition was worse. 5. Advice for Homeowners If you have an older home specially , put every detail in writing, including: Otherwise, you may end up paying thousands and still having to finish essential work yourself. Based on our experience, we would not hire this company for polylifting. read more

NEVER hire this company. Smooth talkin' inspector comes out and quotes an outrageous price for raising 8 x 24 4" concrete expanse approx. 1/2 inch and then asks what price I was expecting - bing bang boom in his laptop and the price gets set at $700 above what I guessed. $2000 less than the quote he originally conjured up. You tell me? This guy thought he was dealing with some Dunwoody housewife and thought he could screw me standing up. Nope. Thanked him nicely and sent him slithering away. read more

Fantastic company with the highest quality products! Definitly the experts in the Atlanta area! This team has been amazing to work with! This business is the most customer focused and friendly business in the area by far! Very highly and strongly recommended! You will not be disappointed! Great price! read more

Kenneth came to quote a repair for my front stair which is sinking and quoted a preposterous amount of $3036 the four other quotes I received were $1200 and below. Homeowners beware this company has a $2500 minimum on any repair. Kenneth kept asking me if I needed the sidewalk ctack repaired to increase price of quote read more

Eddie Hyde came out and gave us an estimate and helped us schedule repairs on our basement. He was very knowledgeable about all aspects of the repairs and the choices we had. He took the time to explain every step in the repair process. Great experience! read more

Was sold on having my chimney propped up because it was leaning. Salesmen were confident in the one day turnaround and strong warranty the company could offer after drilling down then inserting metal rods to stop the chimney movement. Workers arrived 7 hours later than scheduled and were polite and apologetic. After two hours of digging I was informed there was a problem. The man in charge assured me he would meet with his engineer, keep me updated, and have a plan to finish the job the next day. I never heard from them again. The workers showed up the next day (I saw on my RING), filled in the holes and left. 4 days later I received an automated email saying my CC deposit was returned. Absolutely ZERO contact or follow up by the company. Shameful. Do NOT use this company under ANY circumstances read more

Atlanta Basement Systems - Waterproofing Near Me - Alpharetta, Georgia

Our rep, Eddie Hyde, was timely, professional, courteous, and extremely helpful. Rather than sell us on his expensive fix for our water problem, he found a less expensive solution - which meant he didn't make any money. How often do you find someone that trustworthy and willing to do the right thing instead of making a buck? He also recommended two professionals to do the work and ensured we had their contact information as well as calling them to give them our names. I would definitely recommend him if you have a water problem. He clearly knows his stuff, and you can trust him to have your best interests in mind above his own - and to me, that's worth a lot more than money. read more

The crew did a wonderful job. George explained the work they were going to do. The stoop, steps, sidewalk and driveway are all back in their original position. Everything looks great. The crew George, Caleb, Coley and Casey are outstanding. read more

Atlanta Basement Systems sent Alex to take a look at the waterproofing system recently installed in my basement by another company. I had some concerns about the functionality and quality of the peripheral drain and sump pump system that was placed. The rep was very polite, professional, and knowledgeable. Rather than tell me that my newly installed system was deficient, Alex indicated that the drainage system in my basement was an appropriate choice for my house. He did, however, recommend some modifications (that made sense to me) that would ensure the system worked properly. I greatly appreciated this company's willingness to evaluate a system recently installed by another, knowing that there may be no new business to come from the consultation. Although Atlanta Basement Systems has not performed any basement work for me to date, I suspect they do high quality work and suggest that anyone needing basement waterproofing consider them. read more