Paid for Safety -- Ended Up Fixing It Myself…read more I normally never leave reviews projects ,but this was a expensive safety-related project, and it ended with me having to finish the work myself -- so I felt obligated to share my experience for other homeowners. We recently purchased an home in Dunwoody and hired Atlanta Basement Systems )for a $4,900 project that included polylifting our front concrete steps, polyleveling the pedestrian walkway, and correcting the walkway-to-driveway transition. We chose ABS because the representative confidently stated the steps could be lifted closer to a safe, code-appropriate height and the slabs could be leveled. Unfortunately, our experience did not match the level of professionalism, workmanship, or communication we expected. 1. Workmanship & Actual Results Our front steps originally had four 7-inch risers and a top riser close to 13 inches. The goal discussed during the estimate was to lift the last step closer to ~7 inches (standard code height). After two visits, the top riser was still around 10 inches -- still unsafe. During the first visit: * The stair slab was not lifted at all. * Instead, it shifted about 2 inches away from the brick wall, creating a new water-intrusion risk. * The walkway-to-driveway area became more uneven than before -- the left side noticeably higher than the right. * On the driveway, the only visible work was silicone placed in some cracks (not the full driveway). * The leveling portion discussed during the estimate was not completed. : The two foremen were respectful, and worked hard.My concerns are not about them. Their effort is the only reason I paid the full amount. 2. Communication & Management This was the most disappointing part of the entire experience. After the first visit, I emailed and texted expressing concern. Other than one brief message saying the team was "reviewing," I received no follow-up until I got a call about payment. When communication finally resumed, the Concrete Superintendent sounded helpful and willing to help over text. Based on that, I expected an honest assessment of what went wrong. However, when he came in person, he did not acknowledge the incomplete work. Instead, he mentioned "contractual limitations due "structural issues" His tone suggested he was trying to help, but it still felt like the responsibility was being shifted onto me, rather than acknowledging the work itself was not completed correctly. Then, after the second visit, when I texted him about the remaining issues, his tone changed completely. He told me:"We did exactly what was required per job." "We did a great job, "We lifted a lot." Unrealistic expectations." Seriously? The implication was that the problem was that I was not satisfied, not that the work was unfinished. This was frustrating because the safety issues were still clearly visible.Perfection was never expected. Basic safety and completion of the promised scope were. 3. Discount At the end, discount " was offered- but the way it was presented made it feel like: We completed the job perfectly and did exactly what was asked, but since you're not happy and unrealtic here's a discount." This ignored the real situation: * The job was not completed properly * The stair height was still far above what was discussed I rejected the discount because: This was never about money. It was about completing the work safely and honoring the project. I paid the full invoice solely out of respect for the hardworking foremen -- not because the job was done correctly. The discount, as framed, made it seem like I was the problem, rather than the unfinished work. For a $4,900 project, the difference between before and after was minimal, and in several areas the condition was worse. 5. Advice for Homeowners If you have an older home specially , put every detail in writing, including: Otherwise, you may end up paying thousands and still having to finish essential work yourself. Based on our experience, we would not hire this company for polylifting.

NEVER hire this company. Smooth talkin' inspector comes out…read moreand quotes an outrageous price for raising 8 x 24 4" concrete expanse approx. 1/2 inch and then asks what price I was expecting - bing bang boom in his laptop and the price gets set at $700 above what I guessed. $2000 less than the quote he originally conjured up. You tell me? This guy thought he was dealing with some Dunwoody housewife and thought he could screw me standing up. Nope. Thanked him nicely and sent him slithering away.

We hired CNED construction to rebuild a outer building that a tree had fallen on. Daniel and his…read morecrew were very capable and polite. They did a great job on everything we wanted and cost less than expected. We would refer them to anyone looking for a great contractor.

I used Yelp to solicit quotes for a garage floor epoxy project. CNED responded to my Yelp request…read morebut never called me. I reached out to them on several occasions, they said they would call but never did. We even set up a time for a call but they did not reach out. Not a good customer experience.

John did two roof repair projects for me, both of which I was happy with. The first one was in…read moreNovember 2021, after I was let down by big ticket roofing company, John stepped in and did fascia and soffit replacement and repair on my 47 years old house. A year and a half later I called John to repair leaks in my roof. This time we didn't even have to meet face to face prior, John took charge of everything and finished the job quickly while I was away at work. Both jobs were reasonably priced and are still holding up well.

John is top of the class when it comes to home maintenance. His crew showed up on time and was very…read morerespectful. Everything about the job was professional and most importantly it was a fair price. I recommend them as they are reliable, honest, and fair.

Great customer service - made getting a quote super easy! I am a new home owner, so a simple but…read morethorough process is key for me.

Amazing contractor experiences can happen in Cumming, Georgia!…read moreOur family is new to the south coming from the northeast, and we've had a series of bad experiences with contractors not answering phones, not getting estimates out to us, leaving the jobs early randomly. It was frustrating. But this was a refreshing experience! They picked up the phone almost instantly and the person I talked to knew all about crawlspaces and mold and the encapsulation process. They were able to schedule us for a next day appointment and then their inspector called us later that day to confirm what was going on and that the time worked for us. Professional! At the inspection, a lot of time was spent educating us on the dangers of moisture in the crawlspace and how mold grows down there and eventually gets into our living space which is not so cool for our kiddos! I also learned more about how water moves and air circulates in a home than I ever thought there was to it, but I feel knowledgeable now. Our project included an encapsulation, dehumidification, controlling the water intrusion, and we opted to fog the mold with a safe hydrogen peroxide solution. All that for under $20,000. We of course had our space encapsulated and I'm thoroughly impressed with the crews attention to detail. It speaks volumes to me that their project manager Nate asked me to do a "crawl through" to verify their work instead of assuming nobody ever goes down there and feeling free to do sloppy work. Not so! These guys are excellent, each corner and seam tape and sight lines of their vapor barriers were meticulously in order. They showed me how to check on the dehumidifier and sump pump. I had a great experience and wanted to encourage this so if others in the Cumming area are feeling my frustration, know that you'll be in good hands!

Did a nice job, nice people, but basement still has water leakage. Crawl space coverage is good but…read morewater coming in when we have a lot of rain hasn't improved. This is an old house with half crawl space and half basement. Pretty sure it was not worth the $18,000 I paid them. I gave a 5 star review initially, but this water in basement has happened every time we have heavy rain, before and after they did their work. They came out and said they could try something else but have not heard from them about that in several months.

This is the worst company to contact. I reached out cause I was interested in a quote. Once I asked…read moreif they where license and insured and do they take credit card payments. I heard nothing back. I got ghosted. No wonder they barley have reviews. I wouldn't bother calling this company for anything. The phone number to contact will not respond back. Lack of professionalism.

Led me on then blew me off. Ghosted me. Answered my call…read moregave me a quote then nothing. I texted several to Es then gave up.

Michael does pitiful substandard drywall work. I would never hire him again. We hired him to…read moredrywall our basement for 3 rooms and a bathroom. He was supposed to have a crew working but it was only him. He would show up at 10:30 or 11:00am and only work until 2:30 or 3:00 and take an hour lunch. This has taken over 6 weeks and the work is still not done right. The mudding and sanding looks terrible and no amount of paint will cover this up. Michael will ask for final payment before work is finished. Unfortunately we paid him so we've learned the hard way. I have plenty of pictures to show how bad this work is.

Great job! Did everything asked correctly! Showed up on time! Definitely plan to use againread more

Initially, I was excited about this company because of their great reviews and the job they did was…read morecertainly priced fair but after having the driveway now for over a year, their work was very subpar. The driveway is cracking, and there are many spots in it that are discolored. Good luck trying to get any response out of these clowns after they do your driveway and get paid you will never hear from them again. Be very cautious using this company and I would definitely shy away from them.

Ray, Giorgio, Sergio, and the talented team at Driveway Plus knocked it out of the park!…read moreFive stars aren't enough! We couldn't be happier with our experience. From the very first consultation, we were impressed by their competitive pricing and clear commitment to our project timeline. They showed up on time, finished ahead of schedule, and stayed right on budget. The quality of their work is simply amazing and surpassed what we had hoped for. This is a contractor who truly delivers on their promises. If you want an stress-free project with incredible results, this is the team to hire. They completed replaced our failing retaining wall, replaced our cracked driveway added 80 foot sidewalk, solved our standing ground water issue with drainage and added Zoysia sod and now we have a complete yard.