We used this car service for my wife's retirement trip as something special. Pick up to the airport was perfect, they sent a black SUV, the driver was on time. Everything exactly as we expected. The return trip was not great. NO BLACK CAR, we got a red ford fiesta. The driver was late. This was a personal car, we barely got our luggage in because of all of the personal items in the trunk. A BAIT AND SWITCH. It was late on Sunday, so we were tired and stuck. When we called the next day to complain, they took a message and never called back. DO NOT USE THIS SERVICE. On top of everything they collect the tip at the time of booking not at the time of service. read more

These guys are my only car service. In an industry that can be unpredictable, I am blessed to have found Tyrone and John. I have used them for years now, for both personal and professional services. I trust them to take the best care of me, I trust them with my family, my employees and my business partners. There is no other car service I would use. read more

My driver the chauffeur, his name was Sam, he picked us on time, very helpful and excellent customer service. Our ride was from the airport to Woodstock Ga and I would absolutely use this company again. read more

My friends use them and the driver was very helpfully and nice, the SUV was very clean and they where on time. I have two other pick-ups and the time they give for pick-ups we where they. I will give them a A+ for having all of there dates, times and on point. We used them for both to and from the Airport ATL, back in June 2021, and getting ready to book a new pick-up for this coming December 2021. I would say you will not be disappoint ! read more

Do NOT rent anything from this people! I overpaid for 3 hours of service and only got 2 pickups and 2 drops offs while my daughter and her friends were stranded for almost 2 hours out of the 3 hours I had the limo rented. Apparently this company doesn't even own their own limos. That contract others out to do there work. read more

My son & I had a wonderful experience with our driver, Joe, from Atlanta Car Service. John was also very easy to work with, and quick to respond to requests. When we needed to add on more service during our stay it was handled, and taken care of promptly. I will definitely use Atlanta Car Service if I find myself in the Atlanta area again. read more

On a friend's recommendation, I booked Atlanta Car Service to pick us up at the wee hours of the morning for a crack of dawn flight, and then to pick us up when we returned 2 weeks later. John answered my emails promptly, showed up early to pick us up and help us with our luggage, and called my cell the second our flight showed as landed at the gate to coordinate our pick up so we wouldn't have to walk all the way to the limo pick up area which can be a bit of a walk from baggage claim at Hartsfield. Overall I'm really pleased, and it was far cheaper than parking our car at Hartsfield for 2+ weeks, and far more convenient than shuttling all our luggage on MARTA there and back (esp. going out the international terminal). Plus it's nice when you have a lot of luggage (and you don't own big cars yourself), to enjoy the space and comfort a large black SUV with leather interior offers (even though your city self only owns small compact base model cars). For any kind of car service (airport pick ups, date night out DD, or bachelor or bachelorette parties), I have no problems recommending John at Atlanta Car Service. read more

I have hired car service in the past when traveling to and from the airport for guest when they come in from out of town and for myself, however, I never received service as professional and enjoyable as I received from Atlanta Car Service! I booked the car service as a surprise for my fiance's birthday for a special night on the town and Ron, made sure that it was that and then some! Words can not express how happy we were with our driver, Ron and the car service we received from ACS. If you desire class A treatment, I highly recommend Atlanta Car service and that you ask specifically for Ron to be your driver! read more

Updating this based on great customer service over the phone. John reached out to me after reading my review and explained how much he cares about customer satisfaction. He explained his point of view from that night and even offered to send a different drive next time if we give him a try again. Moreover, since we were not happy with the service in the first place, he gave us a 100% refund! I honestly got the sense that he truly wants his customer to have the best experience and that's why I'll give this service a try again when my Mom is traveling alone. ------------------------------------ I needed pick up service for my elderly mother urgently and trusted the yelp reviews. While she got from point A to B, the service was not at all what we paid $100 for. I had one main request- my mother has a shoulder problem and can't lift luggage, so I needed the driver to go inside the ATL airport and meet her at baggage claim. Dragging luggage is literally why she didn't take a lyft that would have cost ~$45. Setting up the reservation was easy- we left an inquiry late the night before and John called us back first thing in the morning and helped us confirm the reservation. I asked if they have discounts for 55+ and he gave us a $10 discount which made the meet and greet service free. So far so good. Where things went a little downhill was the actual service at the airport. My Mom was greeted by a not very friendly driver who was pretty rude to her. He met her at baggage claim, took her luggage, did not say much and then they walked to the car. On the way back home though he barked at my mother when she asked why he was taking a strange route. Apparently there was traffic and he was trying to avoid it, but there's a properway to communicate that with your customer. It was a stressful and awkward ride where my Mom was too nervous to even call me and chat. When they got to my Mom's house, he didn't even bother parking in a proper spot and taking her luggage a couple yards to the door! He parked in the middle of the street, dropped her luggage off, and drove off. Who does that?! So at the end of the day, we paid $100 for a sullen, rude driver, and my Mom had to pick up her own luggage with an injured shoulder 1 out of 2 times the driver was expected to. Disappointed with the service from a highly-rated establishment on Yelp. We will not be using this service again. read more

If I could give negative stars I absolutely would. I would never use this company for car service again. I hired Atlanta car service to pick up my son and his girlfriend from Passion 2022 at Mercedes Benz Stadium and drive them back home to Cumming. They walked in the door so shaken and nervous from the ride. once they told me that their driver had scared them to death not able to stay in line all way from Atlanta and kept picking up his phone (in hands free state) to look at screen on gps all the while swerving and speeding up and slowing down, I called Atlanta Car Service and was basically told that the guy has to keep picking Up his phone while driving and said driver said he did not drive funny. These two were so shaken after the drive and it is absolutely unacceptable that the response from the office was not of concern how that driver affected their business was handled so rudely with no concern whatsoever. I would warn anyone about the service we experienced tonight. read more

John and his team are the utmost professionals. We have had a series of complicated pick ups/drop offs over the course of two months and even with flight delays, snow storm 2014, and changing plans, Atlanta Car Service has never once dropped the ball. The cars are clean and comfortable and most of all, our clients (the people being picked up by John) have gone out of their ways to comment on the friendly and professional drivers. I think that says it all! read more

I made a reservation for a friend as a wedding gift as I could not be at the wedding. John and his team were so easy to work with and my friend was so happy with how kind he was. John personally drove my friend for her wedding which blew me away. TOP NOTCH service! My friend said he was on time and patient with her as she was running late (as most brides do). Would recommend them to everyone. read more

Have used this service several years in a row for airport delivery and pick up during busy Christmas service. John always goes the extra mile to help customers. Courteous drivers and clean vehicles. read more

I can't rave enough about John and his drivers. We had a highly confidential series of meetings which required what was nothing less than precision in moving people back and forth. We had 14 reservations and cars with lots of changes (due to flights and bad weather). John not only mastered the process, but his drivers were on time, cordial and professional. John was a breeze to work with - I'm micro-anal, but he was unflappable with the changes and my requests. Our clients, candidates and my boss all raved about the service. Thanks, John for making me look so good!! read more

The service was exemplary and my friends and I were treated with respect and the driver was awesome.!

I enjoy taking a car to and from the airport as it is a nice way to relax before the adventures of traveling in this day and age. I had used a competitor listed on this site for years and finally got fed up with my last experience with them. I called a number of different companies and was immediately impressed with John over the phone and decided to book a roundtrip with his service from my home to ATL. I was not disappointed. John is a consummate professional. He was early for pickup and right there to great us on return. He is friendly and extremely bright, which made for a nice conversation. In my opinion, he runs the best car service in Atlanta and trust me--I have nearly tried them all. read more

John is the best! He is very professional and knows many alternative routes to save time. I was in Atlanta for business and had many appointments all over town, I was worried about running out of time since I heard that Atlanta traffic can be a nightmare in the afternoon, especially the traffic heading into the airport. John reassured me and avoided the traffic roads and I was able to get to airport stress free. Highly Recommended! read more

I worked with John regarding a car service for the Masters golf tournament. He was extremely attentive and responsive both via phone and email. Google comes up with so many gimmicky car services that I would highly, highly recommend this company. Two thumbs up. www.atlantacarservice.com read more

Had a reservation for April 8th, 2014....driver never showed up. While at the designated pickup area, I called their phone number repeatedly and got voice mail. Had to make alternate plans on the fly. A driver finally called back a couple hours after the scheduled pickup time and told me he went to the wrong gate. I didn't buy that however, as I was told the driver would call me when my flight landed to touch base and let me know he was there. They completely dropped the ball on this - my first - and last time using this car service. Rule #1 for any car service - show up. They failed. read more

I highly recommend Atlanta Car Service - best limo service I've ever worked with! They are quick to respond, friendly, courteous, and very professional. Cars are immaculate, and my sister-in-law was so pleased with the drivers. John is a gem, very responsive, and knows how to take care of his customers! Love this car service!!!! read more

Driver was on time and good. Car was in decent shape. Booked the car for 5 hours. I was 20 minutes late and the owner wanted 120.00 for the extra 20 minutes. Yes, I was late. Do you think I would have been refunded 120.00 if I was dropped off 20 minutes early? Not reasonable at all. Would not recommend this company or use them again. read more

Recently returned from vacation and needed car service from the airport. Contacted John at Atlanta Car Service and was very impressed with the entire process. E-mail confirmation of desired date and time. Upon landing I already had a voicemail from our driver (Ron) providing logistical details to locate him. Ron was very pleasant and professional. The car was well appointed and clean. I couldn't have asked for a better experience. Will definitely use Atlanta Car Service again in the future. read more

Atlanta Car Service is the absolute BEST. Very reliable, dependable, and professional. The driver, Joe, was great and engaging. He was on time, friendly, and courteous. I was very impressed with everything. The car was immaculate and even offered water bottle service. I highly recommend you use this company for your travel needs! If I could give them 6 stars or more, I would. John and his team was friendly and awesome to work with! Great experience overall! read more

I had arranged for a car service to pick me up at the airport and no one ever showed up and yet they still charged my credit card!

I have used car services all over our great country. I booked the reservation on-line and strictly based on the reviews and testimonials. This car service exceeded my expectations with professionalism, great service, and just great guys that will take care of you and your family. They exceeded the five stars! read more

Booked Atlanta Car Service for a one day business trip to Atlanta after seeing their listing at the top of Google and reading some positive reviews. John answered the phone and quoted a flat rate from ATL to my hotel in Buckhead. He was exactly on time, the car was clean and he provided top notch service (I couldn't even get to the car door before he was there to open it). For my return trip to the airport, I ended up needing the ride around 2 hours earlier than originally scheduled and John came to pick me up within 45 minutes of my unexpected call. Excellent experience! read more

This was the worst experience I have ever had with a car service. I am a business traveler who has been traveling for over 10yrs, so I have had my share of car services for transportation. It was my first time using this company and I am not impressed. My reservation for Atlanta Car Service was for a 5:40am pickup at my house to the Atlanta Airport. They did not arrive to my house until 6:23am. My flight was scheduled for 7:25am. At 5:50am I called them to ask where the driver was. This was the first mistake. If I'm paying you for a car service and you are running late, I shouldn't have to be the one to call you. But I was willing to look past that. I was told that there was confusion at the office that morning and they could not find the keys to the car but that the driver was on his way and should be to my house in 6-8 minutes. Well, 20 minutes later....still no car to pick me up. This time when I called, there was no answer but the driver eventually showed up. This is unacceptable for a car service. I paid in full in advance for a round trip pickup to and from the airport and noticed that they added a 20% gratuity charge automatically to my total. So when I called to express my dissatisfaction with their services and my shock that they didn't even offer to refund any amount of what I'd already paid, they offered me a 20% refund off the remaining scheduled pickup that I still had reserved from the airport. So...just the gratuity charge. Needless to say, I cancelled my remaining reservation and I will never use this car service again! read more