This company is unbelievable!!! When I called them and got a quote, I was told that it would take approx. 5 hours to move my home and that the "Flat Rate" was $790, HOWEVER, they show up at my house on the day of the move and all the sudden it is going to take them 7 hours, PLUS they want to charge me to "excessive" wrapping of my wood furniture and also to wrap the glass items. Hello! aren't you a moving company should you wrap the furniture....you seriously think I am going to not have my stuff wrapped. Then he pulls out a sheet for insurance...WHAT!!! I asked the rep. at least 2 times, "Are you licensed, bonded and insured?" and they said "Yes!" every time. But now you are telling me I have to pay and then the levels of insurance are crap, 1st tier only covers up to $300 (no charge - gee thanks!), and then the next level I have to pay $56.50 PER ROOM to only cover up to $3000 total. and then there is an option to pay $18, but I have to pay a deductible of $300.....so you are screwed any way you go. Of course they were going to cut me a deal, yeah right. There were 4 guys and they only sent a 28 ft. truck. The first 2 hours went by fast and they seems to be moving quickly, however, after that it fell apart. All the sudden they needed to discuss what items would fit on the truck and guess what, they didn't take full rooms either. I was told that they would need to leave some of my furniture in the old house and make a second trip. Imagine that! Then we get to the new house and I was told that if we wanted to cut the tape and take off the furniture pads it would help save time. The foreman said that if you unwrap your items, "I will fold the blankets up on my time". OK, my whole family gets involved because you see once the truck is unloaded the time stops unwrapped everything and even helped unloading some of the smaller dining table chairs. Well about half way thru, I guess they realized things were moving faster and then the foreman stops unloading the truck and starts folding blankets. REALLY, what good does that do? So we finally get the truck unloaded and we are told that they almost doubled the time/ $$. They never reassembled my furniture and I actually had to go back and get bed frames so that we could put together the bedrooms since they conveniently left portions of several rooms at the old house. The whole time I was debating the service we received the foreman kept saying if you want us to reassemble we can, but it will be at a cost. How is that possible? Didn't I pay for a flat rate move? So then I ask why the time is so excessive and they tell me that they only took 30 minutes for lunch. NOT TRUE!! They left at 3:11 and got to my new house at 4:45..........why am I paying for them driving all over creation. Before they left my house, i told them that the closest Wendy's was less then 2 miles down the road and it was actually on the way to my new home approx. 6.5 miles away. Instead, they stated that they used Google maps and the closest Wendy's was showing 9 miles away. Guess what, I googled the same thing and even though it shows Wendy's is 9 miles away, GOogle Maps takes them by the Wendy's I told them about. So they drove close to 30 miles out of their way to get lunch. When I argued about all these excessive charges and to have the manager call me I was told that it really didn't matter because when he called to say the move was done they already charged by credit card. How? Why? Don't you need authorization from me to proceed with the charges. Now they have billed my credit card for something I didn't authorize. Stay FAR FAR Away from this company, they operate a shady fraudulent business and will squeeze every last dime out that they can. read more

We hired them to move our 4 bedroom house. They gave us a 3-6PM window. They arrived at 7:30 PM because the crew was running late from moving another house prior to ours. The supervisor did not take the time to survey the job and started to move. The movers were exhausted and were moving at a slow pace. The house was not packed until 1:00 AM. They moved the items to our new house and were not finished until 4:00 AM. Our new neighbors could hear them until they finished. The movers broke a piece of glass, and said they would dispose of it. The problem is that now I have no proof they broke the glass. The movers were so tired they left items on our back patio still wrapped in their moving blankets. When I called and spoke with Brandon, the manager, all he could say is he was sorry. My issue was that they should have surveyed the job and known that it was going to take hours to do the job and decided to reschedule the move. We got a crew that was exhausted after working for 18 hours and completely exhausted. They did not perform at a normal work performance level for a job that is based on hourly pay. I would not recommend them to anyone. read more

Apparently the only way to get this company to respond to a dissatisfied customer is to post a negative review. So, after repeated phone calls and several unreturned emails, here goes nothing.... I booked 3 men for 4 hours to move my 3 bedroom home. I moved the same EXACT items 3 years ago for around $500 with 3 men and 4 hours so I assumed it would be the same this time. When the 3 men showed up in the moving truck, their boss quickly pulled up behind them in his personal vehicle. He explained to me that "based on his experience, this is a 5 hour move" while going over the paperwork. I said no problem and agreed to the additional hourly charge. He then went on to say that he periodically accompanies the crews on moves so that he can more or less audit their work. However, it seemed like he was training them on the job and more importantly on my PAID time! Train your employees on your own company time and don't send movers out to a job you think they need to be babysat to do. After taking 6 hours to pack up my home, Brandon (the boss), left in his vehicle and the 3 movers followed me to the new home. The second they got out of the truck they repeatedly apologized to me for taking such a long time and said several times that it NEVER would have taken that long had Brandon not showed up and hassled them the ENTIRE time. They unloaded the truck as quick as possible and then told me that the move shouldn't have taken more than 5.5 hours. Then, they asked me about the bill. I was so upset and irate at the total of over $1000 (double what I planned to pay) that I made them call Brandon. He was so unprofessional on the phone that I don't even know what he was talking about. He got so emotional and kept telling me that I didn't "appreciate" what he did. What kind of business person acts like that to a customer? It's like he was trying to give me a guilt trip or make me feel sorry for the work he did and in my opinion was getting OVERPAID for! He advised me to speak to his boss, the office manager. The next day I spoke with her and got the exact same response. That I didn't "appreciate" what they did for me. Um, excuse me but it's not my job to "appreciate" what someone does for me when I'M PAYING YOU TO DO IT, DUH! It's the company's job to appreciate their customer. When I was so fed up that I asked her what she would do to rectify this, her response was "nothing". Unbelievable and the worst thing a company can say to a customer. Word of mouth travels fast and you can call it slander all you want but it's the truth and I will not lie about the horrible experience I had with this company. After her response, I asked to speak with her boss and she informed me that I couldn't speak with her boss without a valid reason. I'm pretty sure that a customer who feels wronged by your company is a good reason, but she disagreed. I sent two emails after that and have not gotten a response. I even agreed on the amount it would have been for the 5.5 hour move that all 3 workers told me it should have been, but no one responded. Luckily, I have pictures of the invoice with no signature authorizing the final amount and was able to dispute this charge through my credit card company. I don't think that all moving companies are scam artists but this company definitely cares more about their 'feelings' than their business. If anyone in that company thinks that taking 8 hours and charging over $1000 to move a 3 bedroom house, they are crazy! I can't believe those people can sleep at night knowing the level of disservice and dishonesty they are providing to the general public. read more

Used them for a move back in June. The crew showed up on time but was clearly inexperienced and didn't have enough supplies (shrink wrap) which ended up being the reason several pieces of my furniture became damaged. This inexperienced crew removed my dining room table from the home without taking the legs off of the table. As a result scratching the table on both sides beyond repair. Upon delivery, they parked the truck too close to the garage door and when unloading my dresser gouged the top. I was informed that if I filed a claim that their lousy employer would take it from their paychecks so I didn't bother as these are young men trying to make an honest living and what I would have received as payment would not have taken care of the damage. Additionally, as we had a different crew move all of our boxes and small belongings, this move was only for 2 bedrooms of furniture, along with living and dining furniture. The lack of experience made this move take 6.5 hours. We spent an 1.5 hrs arguing over the damage they caused and they had the audacity to charge me for it (was charged for a total of 8 hrs). When I disputed the charge for the 1.5hrs they just charged the credit card they had on file for my deposit. I would NEVER do business with them again and for everyone of my neighbors who has asked me about them I have told them to stay away. read more

We used Atlanta Flat Rate Movers last September to move from one apartment in Acworth, GA to another in Kennesaw, GA. When I made my reservation I made it very clear that we would be moving from one top floor apartment to another top floor apartment; thus why we were hiring a moving company. The reviews on google were fairly positive, so we made the reservations. The day started off poorly when they were late (not by a lot, but being punctual is very important to me). Three men showed up. The men were very slow (and made countless complaints about all of the stairs). Large amounts of time would go by and I would only see 1 of the men or none at all. Almost all of my furniture was scratched. Luckily, my furniture isn't antique or high end ( we are a young newlywed couple), but I was still upset that they were so careless with my belongings. They also broke a one of a kind nativity set of mine (the box was completely flat when they brought it in). I never heard from the company in regards to this damage...Not even an apology. The only positive thing I can say is that the men were polite. I would not recommend this company to anyone. read more

When we booked them, we told them we had three cats and a dog AND when they arrived. They did a walk through and started packing us on the truck. They were almost done and said they couldn't move us. There are no feeces or urine on my floors or furniture. Just the smell if a cat liter box in ONE room. They said they would put everything back where it was. They just shoved everything in one room and didn't put ANYTHING back how it was. They didnt even put our couch together! Left a freezer full of food unplugged and in a place where I cant get to it to plug in or even move it. They said the pet dander made them sick. They KNEW we had pets before they showed up and it was just the smell of the litter box IN ONE ROOM!!!. They also tracked mud all over the floors! I have no where to sleep tonight! I cant even get to my couch!!! I don't even have a place for my baby to sleep tonight because I cant get to her sheets! They also dropped my husbands vintage Nintendo systems on the street and broke them and told us not to worry because they are old! Of course they're old!!! Old and valuable collection items!!! They just dumped our stuff in the dining room and left us stranded with a 7 month old baby! We had to be out of our old place today! Andthey want to complain about a liter box? When they showed up...they reeked of marijuana! RUN AWAY! DO NOT USE THIS COMPANY! I HAVE PICTURES OF HOW TGEY LEFT OUR THINGS! read more