Start to finish this is the place to come for your hearing needs! Extremely caring and perfectly…read moreprofessional, they make you feel like you're a very important part of their 'family'! In this day and age when so much is automated and cold this group, everyone one of them, makes one feel cherished and cared about! This is what health care should look and feel like!! Can't say enough wonderful things about this office!

I worked with Dr.Alex. The service was SO quick that I checked in and had ear wax removal in less…read morethan a half hour. Administrative staff and the doc were pleasant and friendly. I was a little embarrassed about the wax build up, but she never made me feel ashamed or anything. I would highly recommend!

On 6/26, I called to schedule a hearing test after being referred by my ENT, who had already sent…read moremy records. Michelle confirmed my BCBS insurance information, scheduled my appointment for 7/6 at 3:00 PM, asked about the reason for my visit, and emailed me new patient paperwork, where I entered my insurance information again. At no point during that call--or afterward--was I told that I would be considered a self-pay patient. I arrived 30 minutes early for my appointment, checked in with Michelle, provided my insurance card and ID, and waited to be seen. At 3:00 PM, Adam brought me back, reviewed my medical history, and discussed my symptoms. In the middle of the appointment, Michelle interrupted to speak with him privately. He then returned and informed me that I would have to pay nearly $200 out of pocket because I was listed as self-pay. Confused, I explained that I have BCBS. Adam seemed surprised and said Michelle had marked me as self-pay. When we went to the front desk for clarification, Michelle spoke to Adam--not to me--and claimed she had already explained my insurance exclusion over the phone. That never happened. If I had been told I would be responsible for the full cost, I would have made other financial arrangements or scheduled elsewhere. Even while I waited in the office for 30 minutes before my appointment, no one mentioned I had been listed as self-pay. Michelle was dismissive, rude, and unwilling to take responsibility for the miscommunication. She never apologized and instead had an attitude throughout the interaction. Adam, on the other hand, sincerely apologized for the situation. I understand that insurance policies and exclusions exist. My frustration is not with my insurance--it's with the complete lack of communication and professionalism. I left in tears while dealing with an ongoing medical issue because the office failed to communicate important information before my appointment. My time was wasted, my appointment never happened, and I was treated with a lack of compassion when I needed help the most.

Dr. Vaught is kind, caring, compassionate, and the epitome…read moreof professionalism. He never tries to push purchasing supplemental aids, but is knowledgeable about the latest technology that could be helpful to the hearing impaired. D. Burley

I went to ACA to get ear moulds and customized sleep earplugs because my partner snores...pretty…read morecommon problem, I'd imagine. We saw Dr Lowther and she was friendly and willing to answer all my weird questions about the ear! Very efficient experience, she talked me through everything and what to expect. The exam itself was painless and the earbuds were delivered promptly.

Very professional and genuinely caring staff. They are very responsive to their clients.read more

Starts off great when buying a hearing aid. Scheduling appointments are easy. Continual service…read moreis not as good. However reaching Gwen for follow-up and questions has been challenging. Looking for another provider.

team at Sugat Loaf Mills took their time. They answered all my questions and concerns. The focus…read morewas on my health and hearing needs, rather than just selling me a product. I am excited about being able to hear all the things I've been missing. I'm glad that I found them!!

I was referred to Dr. Amin by my primary care provider for persistent sinus issues. I initially saw…read moreMaria, PA-C, who was incredibly friendly and thorough; as a first-time ENT patient, I was nervous, but she truly put me at ease. After my initial tests, Dr. Amin provided a clear diagnosis and discussed the best treatment options to resolve the problem. Throughout my care, he has demonstrated high-level expertise while being a great listener who provides compassionate, patient-centered guidance. I have the utmost respect for his practice. Dr. Amin and his entire staff are amazing!

I went to this doctor because my doctor was out of town for a while and I needed medical attention…read more He saw him for a total of 5-7 minutes. He rung a silver looking bell beside each ear, told me I can hear (which I knew because I didn't go for hearing issues), looked in my mouth with a wooden spoon, said I had some allergy stuff going on, and scheduled an allergy test TWO WEEKS out. He did NOTHING for me current symptoms or concerns. I do NOT recommend this office or this doctor AT ALL!!! Oh... and I keep getting an invoice for $123 on top of what I already paid. Every doctor isn't here for you and he's one of them. I'm glad that I'm back with my original ENT and actively addressing the issue that he could've seen had he taken the time to give an actual exam.

I had to change insurance providers a couple of years ago and lost access to a great network of…read moredoctors, so since then, I've been looking for a eye practice that I trust. I saw Dr. Rabitsch this week and was very impressed by her and by the practice as a whole. I think I will be staying here for a good long time. I have an old eye injury that means I have to exercise extra care and also have severe dry eye. In searching for a new eye doctor home, I created one-pager for new doctors just so I don't need to explain timeline of the injury, followup treatment and key diagnoses. For the first time in visiting new eye doctors, it was 100% clear to me that yes, Dr. Rabitsch had looked at the medical paperwork I'd filled out ahead of time. Not only that, but the nurse/assistant who saw me prior to seeing Dr. R also had reviewed the paperwork. Wow. That seems so simple, but having been to other eye doctors in the past couple years, it's not the norm. Both the assistant and doctor also repeatedly checked into to make sure they knew my goals in coming and were great about explaining what they were doing and why. I ended up getting an eye exam (which I needed, but hadn't planned on) and while the Dr. invited me to use their optical department, there wasn't any hard sell. Due to my injury, I tend to need a new, expensive prescription about every year, so I mentioned a place I get my glasses. She shared that they have a budget frame line and gave me a rough estimate of what my prescription would likely cost there. That is just the info I need without feeling guilty b/c I'm not immediately planning to get glasses there, and as I look at getting my glasses made, I may very well end up back at the practice to purchase them. Yes, as one review noted, there may be a little extra wait time, but for a doctor one doesn't generally see that often, I can live with wait time if I know and trust that the medical team is going to be thorough in the exam and be clear about their explanations to me.

Totally pathetic experience. I have left two messages with…read moreEve, their so called Optemetrist for making an appointment to spend probably $3,000 on prescription glasses. No response in over a week. PLEASE do not spend one penny with this facility.

Dr. Patel and staff was wonderful!!! Have had problems with the clarity and sharpness of my…read morecontact lenses and Dr. Patel worked her magic and I have not seen this well in years...Very good experience!!!!

Many thoughts so I will summarize:…read more PRIMARILY: DO NOT USE THIS PRACTICE!!! The doctors may be good but everything else is a train wreck. At the suggestion of the doctor's surgical coordinator I changed my health insurance, not an easy process, to allow "In Network" care. After a few visits preparing for Cataract surgery I was told I needed a referral from a PCP. Yes, that is common but I discussed with the same surgical coordinator and then it became an issue. More exams...eye measurements, pre op, paperwork, upgraded laser payment, etc...and I had a PCP provide a referral. The original surgery date had been rescheduled due to the insurance issue partly to blame on the surgical coordinator. After confirming a final appointment with the practice prior to surgery the surgical coordinator informed me by phone, the day before, that all that was necessary was to resign the paperwork. On the day of the appointment I arrived at the designated appointment time, checked in, and waited to be called. Thirty five minutes later I asked the front desk the status. At that point they physically took my chart to "the back" to see what was happening. Another ten minutes passed and I asked again as to the status of my appointment to sign papers. A tech arrived and the first words were "Can we reschedule for four days in the future". The surgery was scheduled for nine days from the that day. I informed her that I would be out of town until the day before surgery. I asked to speak to the Practice Manager. I was summoned to her office and asked her what was happening with my appointment. She stated she did not know. I asked how she could not know after four staff members had been involved. She had no explanation. I CANNOT trust my vision to a doctor's practice that does "NOT KNOW WHAT IS HAPPENING". Concerned, I immediately asked to cancel the procedure after five visits requiring approximately four hours of my in office time not to mention commute time, insurance time, and waiting time. When I requested a refund of the $2100.00 that I prepaid for the upgraded laser for the procedure. The Practice Manager stated it was not available. I left the office. When I reached my vehicle the surgical coordinator called and asked for me to return. The surgical coordinator claimed the issue that day was due to insurance. Everything was in order per the phone call surgical coordinator the prior day explicitly confirming all insurance was filed, confirming coverage, and stated that signing updated information was all that was needed. I informed the surgical coordinator that I cannot trust the doctor's practice given the MANY issues. Procedure cancelled. DO NOT USE THIS PRACTICE!!!

My family and I have been going to Ross Eyecare for decades. The staff is always friendly and…read moreresponsive. Dr Butterwick is fabulous and because of his thoroughness, he diagnosed me with a degenerative disease years ago, before it got worse; and we've been treating it since then with success. Can't say enough positive things about this team.

very expensive they take your deposit and take them weeks to return the completed job…read moreoptical department, customer service, rude, and accommodating! Very Disappointed!