Vanessa described this airport perfect. It's a nice LITTLE airport. Worth a go!read more

LOL. There's nothing wrong with small airports. They have 2 gates but I think 1 is for arrivals…read moreand 1 is for departures. I think is actually pretty COOL even thought there's nothing AMAZING about the place other then it being small and simple. Everyone there was friendly and smiling. They have a little library/lounge area to relax before your flight with a few vending machines, technically it's part of the Zebra's Sports Grill but no one is there just a rest area. You can even borrow a book from their library (which are 2 bookcases with a some good novels) return it after your done or even take it with you on if you want to continue reading it, I guess this is COOL. To get to the rest of the Zebra's Sports Grill you have to exit the terminal area and just walk next door.

For one of the smallest airports I've ever been to, everyone here has been beyond nice! Kindness &…read morecourtesy must be in the water! From the TSA agents to the American gate agents I cannot believe how unbelievably courteous everyone has been!?! Wish this was the rule & not the exception! Josh at Gate 4 was especially amazing!

This was, without a doubt, the worst experience I've ever had with American Airlines…read more We checked in online the night before our 6:00 a.m. flight, so when we arrived at the airport 45 minutes before departure, all we needed was to check our bags. I have traveled out of this airport my entire life, and arriving 45-60 minutes before an early morning flight has always been sufficient. Instead of offering any assistance, the employee working the counter, Jen, refused to take our bags and was unnecessarily rude and confrontational. Rather than trying to help or explain our options professionally, she harassed my husband and me and treated us with complete disrespect. When we asked to rebook our flight, Jen refused to help us with that as well. We had to find another employee who was willing to assist us. I understand that airlines have policies and deadlines, but customer service still matters. Jen showed no empathy, no willingness to help, and turned what could have been a minor inconvenience into an incredibly frustrating experience. American Airlines should expect much better from employees who are the face of the company

Matthew was so kind and attentive to my elderly parents returning home after visiting from…read moreoverseas. He went the extra mile to ensure they understood everything about their flight and how to collect their bags before transferring to their other flight at DIA. Matthew, thank you very much! You rock!

Love this little airport so much. I live in Bayfield and driving an hour on hour to use this…read moreairport is so worth it. It's half the price of the Durango airport and so easy to park and fly.

This is the worst airport I have been through. I travel 2 times a month for business. Make sure you…read moreare at least an hour early if you fly out of Durango . The spilt my supplements all over my electronics. The inside of my thigh is bruised from the pat down I received. These people are on a power trip and could use some customer service training. TSA Precheck is non-existent at this airport.

We want to thank the entire early morning TSA team at the Durango CO Airport for going way above…read moreand beyond good service to assist us on March 2, 2020. After arriving way late for our flight to Dallas, upon hearing our names called over the loudspeakers, a supervisor took our IDs, got us boarding passes, personally supervised a full on security check for each of us, hussled us onto the plane at exactly door close time. Thank You TSA Durango!!! Professional, empathetic, constructive one and all.