Terrible customer service service and hidden fees all over. Internet is always down and their software is outdated. read more

I like to play videogames. Because of this latency is very important to me. About half the time the internet is fine, however, the other half I can almost count on adding at least 50 ping. Customer service is trash. Literally use any other internet provider if you can afford it/if another is in your area. read more

ok internet provider, but unfortunately I can only judge them by their customer service. Most if the time it takes an hour to speak to a person. If u don't mind that, go for it. Of course they try to scam you like ALL the other providers: an 'introductory rate' which goes up 2 1/2 times after 12 months. read more

If I could give them zero stars I would. Horrible company. I haven't been able to access my email for like eight or nine months now every time I reach out to them it's either my computers fault which is practically brand new or they can't find my email or some excuse. So I still can't access my email which I have several things attached to and I can't get these things back without accessing my email. When I message them on Facebook they give me a run around saying I have to call in and they can't find things and they can't verify. I call in and spend 45 minutes minimum on the phone and they still can't find my email, they still can't give me a quoted price for Internet and cable that is a reasonable price. New customers can get Internet and cable for 55 bucks a month for just Internet I'm paying 175 and that's not even the higher speed it's the lowest speed they have. I absolutely don't trust them they're horrible customer service their systems are awful and their prices are unreasonable. Local towns should not have exclusive rights with cable companies Internet companies. That takes away their citizens rights to choose and be able to have some competition so that maybe we could get fair prices at a decent level of service. if I had any other choice for Internet in this area I would drop Atlantic broadband never go back it's a horrible company and if you have any choices the $55 a month to start with is great but they boost their prices really fast with that expires and they will not work with you to find a price that works for you with a service that you want. read more

The worst cable company ever. Let me list all thoughts of me and my fiends: -long wait times on calls,measured by days -rude customer service -unstable internet connection -the worst automated calling system I ever experienced -chat bit in website is useless piece of technology. Can't even provide close to reality ETA -supervisors are liars. Literally lied to me about coming to fix and never showed up All company is disgrace! My internet is out for 5th day already..no one cares. They scheduled appointment on day 6 after it went out. Do you think they have priority for troublecalls vs installs? Huh no coz they suck and care about money and new clients and not giving a s..t about existing ones. Can't believe that all those timeframes were busy with trouble calls. Obviously company is so poor that can't hire more representatives and techs. All of my judgement is based on 6 years in communication industry. I ve been employed by them ones in 2017 as well so I saw all of these from inside as well Bottom line : If you have other option to get service from in your area ..DO IT! Avoid them. read more

Atlantic Broadband - I was waiting 5 days for tech to come over without internet service - Internet Service Providers Near Me - North Bay Village, Florida

You're better off trying to build a time machine and traveling back to 1992 when all you really needed was cable TV and got free HBO and Cinemax weekend previews. My guys, I've been on hold for 55 minutes I've also been on your chat customer service for 20 and no light in sight. You know what's better than your service? Pretty much anything. If you guys didn't hold this monopoly over our area i would switch in a heart beat. Your customer service is terrible, and your internet service is as slow as molasses. I'd rather watch grass grow I'd rather drive behind an older person going 5mph on i-95 I'd rather literally walk backwards up an escalator. But seriously though ANYONE can use a different service provider DO IT. NEVER LOOK BACK. read more

Atlantic Broadband - Internet Service Providers Near Me - North Bay Village, Florida

Worst customer service. Everytime I need to speak to someone I am guaranteed wait times of over 30 min. I just waited half an hour to speak to someone in tech support and a billing operator answered only to transfer me again because she can't help. Why the long waits? It's always like this at any hour on any day. You really need to fix this problem. It's such a nightmare to have to deal with This is not customer support in any way. read more

Atlantic Broadband - Internet Service Providers Near Me - North Bay Village, Florida

Had an issue but customer service was there to explain. I appreciate that! Excellent prices

In our apartment building, Atlantic Broadband is the only choice we have for internet. We rarely get the high speeds that we actually pay for, especially in the evenings & weekends. Whenever we call their customer service or have a technician come to our apartment for internet issues (both have happened several times and we've only lived in Miami Beach for a little over a month) the people who have helped us have been friendly and have tried to help but nothing has improved with the internet. read more

Atlantic Broadband - Internet Service Providers Near Me - North Bay Village, Florida

This has to be the worst internet company I have ever used. I literally have no other choice in my area. I would give 0 stars if I could. read more

Atlantic Broadband - I pay for 350mb. This is what I get. - Internet Service Providers Near Me - North Bay Village, Florida

You can stay online until 2 hours or more and nobody answer, don't waste your money and time !!!!! Yes !!!!!!!!!!!!!!!!!

My personal experiences. This company has horrible customer service. Expect to wait more than 40 mins for Call Center Customer Service. Be prepared for them to 'drop your call too' and then wait all over again. You cannot trust what they tell you. Many appointments, they never showed up and would call and call w/o help. Finally filed a complaint with the Federal Trade Commission, Federal Communications Commission, FL Attorney General and FL Inspector General. A day later, received calls and guess I was right with my complaints. On a sunday, they sent 3 bucket trucks and rewired the entire block and said I was right. . . The wires were bad and for more than a year. This company online service is worse. We are displeased with this company and sad to see the owners in Rhode Island do not care about the Miami Beach Market. This company has treated us poorly and am seeking alternatives. This was our experience. read more

Would give 0 stars if possible. First call to customer support, 12 minutes waiting for tech support and the call ends. Second call I've been on hold for over an hour right now with nobody answering yet. I have also done the callback option on their website and the online chat with no answer. The chat box errors out due to no activity. BOTH my cable boxes do not have on demand working, I keep getting an error code and it says to call customer service. I have been without it for almost a month but still have to pay for it. I get internet and cable for free in my condo but now that there is an option to switch I'm considering paying rather than free service because of how terrible it is. read more

Atlantic Broadband - 55 minutes and still nobody on the line. - Internet Service Providers Near Me - North Bay Village, Florida

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What's the longest you've waited on the phone for? For atlantic broadband customer service my average is 45 minutes and then I give up. If you want to start an account however they'll pick up within 5 minutes. Atlantic has a monopoly on Miami Beach meaning you can't have another WiFi provider, and they know it. So expect no customer service and frequent outages. read more

They are just horrible as a company Terrible service internet and cable . I feel bad for the great employees they have read more

Atlantic Broadband - They are horrible . As a company . No consumer respect - Internet Service Providers Near Me - North Bay Village, Florida

Stay away / Stay away!!!! It's like 1979 cable service. Customer service is nonexistent. If you have nothing to do because your cable is out / you could stay on hold for 45 minutes!!! Things just stop working all the time.I the platform when you turn on the cable is a throw back from the 80s. I could go on and on. I think you get the picture!! read more

Atlantic Broadband - You get this error message all the time - Internet Service Providers Near Me - North Bay Village, Florida

Do NOT ever try to call customer service!!!! Also the conveniently do not provide a way to terminate service while logged onto your account. You must call or visit an office! Calling once again is absolutely useless!!! Stay away fro Atlantic Broadband if at all possible!! read more

ATT kept me on hold for two days before straight up denying me service. I went with Atlantic Broadband and it was the best thing that could have happened to me. I was able to be set up the next day, I pay approx $70 for 350Mbs speed (that is the fastest internet connection I have ever had in my life). I think it's worth every penny. No connection issues, even through hurricanes and storms. I forgot to switch credit cards for payment after having my last one lost and cancelled. Their auto payment service was able to locate my past due amount, récord my new credit card info and set up a recurring new payment. All in about 5 mins. My service was restored within the hour, not bad at all! read more

Atlantic Broadband - High speed router they provided - Internet Service Providers Near Me - North Bay Village, Florida

Worst service I got ever I move to new location the come over to active my internet after 3 weeks the never made it work I call them and the take 4 hours from my life every day over the phone when I try to Reach them for not doing nothing I will Disconnect the service I'm very disappointed not recommended service. read more

Atlantic Broadband - Worst service - Internet Service Providers Near Me - North Bay Village, Florida

THE WORST!!! ABSOLUTE WORST! They are bad on EVERYTHING (my installation was OK, but they came late). -Service (terrible, i have to hotspot my own laptop because the wifi is so bad, websites won't load) -Website (i had an account, it unregistered me, it doesn't recognize username password and then says i don't have a username even though I paid online last month? wtf?) -Autopay doesn't autopay. -Paperless billing and yet I get a paper statement and bill every month? -Customer service (plan to be on the phone on hold FOREVER without speaking to a single human). read more

Service in North Bay Village, FL Abysmal customer service. My first service call to them I waited 1 hour and 45 minutes. They bungled the porting of our phone number and now the connection to the condo front door no longer works. They could not fix the problem and the earliest they could send a tech was 6 days from my phone call. Today I had to wait more than 30 minutes because now the cable television does not work. The service is extremely unreliable, we have had the service just a week now and I have had four outages. read more

Horrible company, run away if you can. Their Tivo cable TV receiver is absolutely old technology, probably from 15 or 20 years ago, that requires reset several times per day: pixelated pictures, voice command suddenly stops working, the guide suddenly doesn't show the channels icons, just the text. WORST CUSTOMER SERVICE EVER! Unfortunately, I live in a condo and the homeowners association decided to replace Comcast/XFinity to this piece of s. I've been using their "services" (LOL) for a couple of months and every time that I need their customer service the average wait time for phone call is always over 1 hour and the live chat never works. What else can be said for a company that does not respect their customers, treating them like that? read more

They make it so difficult to cancel. Almost impossible. They suck and are crooks. Avoid

I Hate to give a low review but the reason is simple customer service or lack of . I hate to wait almost 2 hours to reach a operator just so i can change my password so i could pay my phone bill online because i blocked me out because i put my password in wrong to many times for to chat with them that is useless to. They need to go back to the old school good product good customer service. its a cable company you can do a lot better when you are in a world where time and money is so Important YOU DON'T WONT TO BE ON THE PHONE WAISTING YOUR TIME !!!!!!!!! read more

It is the worst company in the country, they make the client lose time, they increase charges without warning and they decrease service. Too bad there are no zero stars or negative values, it is what deserves your services. Es la peor compañia del país, hacen que el cliente pierda tiempo, aumentan los cobros sin aviso y disminuyen el servicio. Lastima que no haya cero estrellas o valores en negativo, es lo que merece sus servicios read more

Horrible.. set up their internet+tv this week. The installation guy game hour and a half late without any call with a heads up, tv doesn't communicate with our WiFi at all, WiFi stops working completely multiple times a day.. do you think about calling their customers support? Be ready to be waiting for connection the entire day and still won't get any help Save your money, this service equals zero service If I could give zero starts I would read more

They are the absolute worst cable and internet company I have ever experienced in my entire life. I have had an Internet outage for over six months after the initial installation. I've reset my modem a million times to no avail. Every time you call their 800 number for customer service you're on hold for a minimum of 30 minutes before you get through to a representative. They scheduled a technician to come out between 12:30-2:30. I stayed home all day from work to be there for them. At 2 o'clock I used the bathroom thinking they weren't coming out and I missed a call at 2:05 from 305-215-7434 I called back immediately after I noticed the missed call and they didn't answer. I called ten more times before 3pm and left several messages and they just didn't care. TERRIBLE CUSTOMER SERVICE!!!!!!!!!! Horrendous and offensive that I'm actually paying for this shit and handing them my money FOR NOTHING. No service, horrible cable, and absolutely no WiFi. Pathetic. read more

Atlantic Broadband - One hour on hold.... absolutely ridiculous - Internet Service Providers Near Me - North Bay Village, Florida

Terrible customer service. Tech never arrives on site and calls from a private number that you can't call back on. Spoke to a Live Chat (Chasity) operator and she was rude as hell. Stating that I have to catch the call when they call or else I miss out, even when I'm home all day for them to show up. Extremely terrible service and best to avoid at all costs. read more

THE WORST Internet, TV and phone provider EVER!!! Constant drops of internet connection!!! Over 1 hour wait on hold to speak with a customer service technician EVERY SINGLE TIME!!!! This company should be fined and closed by the FCC!!! Avoid this company and losing time from your life on eternal holds!!! read more

Atlantic Broadband - Over 3 and a half hours in hold today! - Internet Service Providers Near Me - North Bay Village, Florida

All 3 stars are for their excellent customer service. Unfortunately, you will absolutely need to use their customer service if you use them for your internet or cable! I have used them as my ISP for years. The service is mostly reliable. I have had the medium speed and high speed service and haven't noticed a difference between the two. I like that they have no contract cable, because I only hook the cable up for football season. It's not a big deal to keep the box for a few months and then return it. The various packages that they offer are maddening! Mind-boggling! So difficult to determine what you are getting and whether or not you will actually need it. They need to revamp their system and let you do a "pick one from column A, one from column B, etc." type of set-up. I hooked up cable this year for football and the package I selected came with high def. Every high def channel worked.... except for ESPN!!! Nothing we tried got it come back up. They actually had to send out a tech (a week later!) who needed to make a repair to the utility pole! The sports channels that came with my package were ESPN, ESPN2 and FSN1. However, because I use them for internet, I could also log into watch ESPN from my phone, computer or tablet and get all ESPN programming. GREAT! I was looking forward to watching my alma mater, Rutgers University, play Penn State in basketball on New Year's Day, but no dice. When I called up, the rep said it could take a few days to get access. I don't understand why, but it took nearly a week to get access. Finally, they don't carry the Big Ten Network. That said, the choice for cable in my neighborhood is Atlantic Broad Band or a satellite dish, so you gotta have some trade-offs if you want to go no contract. read more

Biggest POS internet company in the world I don't even want to start with list of bs they service Unfortunately this is only one internet company serving in Miami Beach Disaster !!! read more

1st when I set up the service I was informed they would not run my credit, guess what? 2 weeks later I get a notification of a hard pull on my credit for the service. 2nd my service was 1 gig high-speed internet. Having a wired LAN cable on my computer I only would hit MAX 300mb, their response? "It is your computer", Never had this issue with other service providers. 3rd (the last straw), have been having frequent random service disconnects which need I need to do a hard reset on the modem just to get service back. Called service tech their response? "We'll send out a technician, if your modem is ok you'll be charged 50 dlrs, there's no way around it". To be honest, I don't know why I got Atlantic BB and in retrospect, I should have never gotten it. Go with another service provider that has a better reputation so you wont go through these issues as I have. read more

This company blows. Internet constantly dropping out, terrible customer service. If i had any other isp in my area, id use them.

Why does this company suck? let's count the ways: 1. They insist on charging you a $40 fee so that they can send a tech out to "install" a cable card into my TiVo. 2. No appointment confirmation call which means that I get to call and HOLD for 20 minutes to make sure I am scheduled. 3. Wasting my Saturday morning for an 8am-12p appointment where the tech called at 9:30 to ask if he can reschedule because the cable cards he has don't work. Really? They need to have someone send him some that work out on the field because at the end of the day, I am wasting my Saturday PAYING for this to happen so make it work! 3. The tech is a bit too comfortable, "sweetie," "honey," - yeah, I have boobs but guess what, I'm a customer not your chick so have some manners. Totally sleezy. 4. They offer to waive the fee and come back on Monday. Yay, 2 days with no cable so they offer to "prorate" and take it off my bill.... I get my bill and... ALL the fees are there, which means, I get to call in, wait on hold and have to talk to 3 different CSRs for them to finally agree to do what they said they would do in the first place. Can I give them ZERO stars??? read more

0 stars if I could. The service is fine, techs are generally good but 3.5 hold time for"loyal" customers? Their phrase not mine, I wouldn't be half surprised if they just transferred me somewhere that was just told music! read more

Zero service! No customer service! Horrible company! They never answer the phone when I have a problem! Estimated wait time 60'minutes and never answered the phone. Worst cable company ever! read more

If there would exist a LEMON Noble Pirce for the worst performance and service THAT belongs to ATLANTIC Broadband ... Twice a long time customer of them, since only 2 providers consume the market in my neighborhood (Atlantic and ATT) I have experienced the same cycle of bs ... 1st - 2nd year they may appear OK, But after the 2nd year the service drops, the speeds drop, the call lines are messed, the service engineers almost sleep in your garden, the fees increase and the customer service aggravation increases exponential ... You may also meet a service representative who will laugh when you complain abt the quality of bs they serve you Bottom Line? AVOID such jerks .... read more

Worst company, worst customer service, I been receiving this messages like; no signal, no audio! And more! for the past 2 weeks with no answers from them! Paying $200 a months it is. Crazy!!!!!p read more

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My rate increased 20% after 2 years of service with no difference in quality. When you're the only internet provider in town, you don't have to be any good to charge a lot. read more

I was on hold for 58 minutes. Conversation got disconnected, HOWEVER they called me back and resolved my connectivity in 1 minute. If it weren't for the wait, I would have given them better rating. read more