Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.

The owner is very knowledgeable and went out of his way to serve my needs at a very reasonable…read moreprice. I hope he can recruit someone to assist him with his workload. Thank you very much! t

I hired him many years ago to move my grandfather clock when I bought my home. I didn't want to…read morerisk any damage and wanted an expert. He did a superb job. I've had him out a few times since for maintenance. I just got off the phone with him today. I cranked up the weights too far and hit the stop, and the clock ceased to function. It's been broken for months, just haven't gotten around to calling him. I called today and left a message. He returned my call within a couple hours, and walked me through a fix over the phone. Explained everything in great detail; he's VERY knowledgeable about his craft. I would have been perfectly content to spend $100+ on a home visit for him to fix this issue, yet he instead spent 15 minutes with me to walk me through it over the phone. A true gentleman :) Yes, his schedule can be long as other reviewers have mentioned. I made an appointment for a regular maintenance while I had him on the phone. Today is Dec 16th and his first slot was February. But you know... that's fine. It's a clock, not heart surgery hehe. Waiting a few months is fine, and worth it for service by a man of his caliber and expertise. PS - I have no idea why it said I'm from San Francisco, lol. But to be clear, I am not a "lost Yelper" clicking the wrong company. I do mean Ye Olde Clock Shoppe in New Freedom, PA :)

Decent price on putting rain and winning band very knowledgeable and helpful. had a check in a few…read moreminutes and was. out the door.

Folks are very nice and friendly. Took my wedding band there to be resized. Fantastic job! And, it…read morewasn't very costly at all.

The best and most caring jeweler you will find. A family owned business that genuinely cares about…read moretheir customers and the product. Ricardo designed my engagement ring and many years later both my sons engagement rings. Many of my bracelets and rings were designed by them and have lasted forever with compliments throughout the years. Reasonably priced and great quality. I highly recommend Ricardo and Ana without hesitation.

Ricardo is the best! My parents have been coming to him for years, and the husband and I got our…read morewedding rings from him almost 10 years ago! I still bring them back for cleanings when we're in town, and he is always friendly and his prices are very fair. He has a great selection of new jewelry, and a fantastic selection of estate jewelry. I highly recommend Ricardo's!!!

I worked with Smyth through their online portal.... I got a response from chat almost…read moreimmediately.... they were gracious and answered all my questions. The overnighted my timepiece as promised, without a hitch. The whole process was painless and a pleasure. Watch was fully stickered, warranty cards in place, packaged nicely. Would definitely shop with them again. Highly recommend.

My experience at Smyth was just okay. My sales associate Lilly was pleasant & knowledgeable but it…read morewasn't a personable experience. Along with shopping for an engagement ring I was also hoping to find a jeweler I can come to in the future for other jewelry. Did not find that here. My ring also had to be resized like 3 times. I was never measured but because I could fit the display 6, Lilly ordered a six. Too small. I then went back, still wasn't measured, ring still too small. THEN I go back on the day they said my ring would be ready. I have no email (because the person typed my email in wrong) but I have the receipt that says what day my ring would be ready. I go. The lady says she can't find it. I leave, sit in my car for a little bit, find the receipt and demand that she checks again. She magically finds it. Eye roll. And now, the ring is too big. I'm FINALLY measured. Finally. And they redo the ring again. It fits. Would not recommend or return to Smyth in Timonium for jewelry purchases.

An amazing experience... Everyone is personable with years of experts and very patience. It took me…read moreseveral visits to decide on my wedding band, but I never felt pressured!

I had an incredibly disappointing experience with Meritage Jewelers, and I would strongly advise…read moreagainst using their services. From the outset, they made a big show of properly sizing my engagement ring, but when it arrived, it was a size 6 instead of 5. I also requested a diamond report, as is expected in any diamond buy, but instead of providing one, I was told to "get it online myself." Completely unprofessional. After I returned the ring for resizing, there was no apology for the mistake. To make matters worse, because of the resize a custom engraving was half cut off, which was completely unacceptable. When I asked for it to be re-engraved, they attempted to charge me despite previously assuring me that I wouldn't have to pay for their errors. To top it all off, when the ring was returned to me post-re-engraving, I discovered that the diamond was nearly falling out (it was spinning in its prongs and toppling). At this point we thought "wow if we give them this ring again WHO KNOWS what's going to happen." We hoped to find a life time jeweler and a place to continue buying new pieces. Now? Never Ever Again. It's clear that customer satisfaction is not a priority for them. Save yourself the frustration and find a jeweler who actually values their customers. Meritage: No accountability, no concern for the state of the ring, and zero attention to detail.

As usual, called two weeks ago, then called last week about consigning my 60 year collection of…read moreAntiques,, Egyptian artifacts, Civil War artifacts, silver collection, antique bottle collection, oil paintings, 18th century 19th century I could go on and on, they keep saying all Mr. Alex will call you back. he's busy and Mr. Alex will call you back. He's busy... Well two weeks later crickets, to me that's total laziness, so let me post a few photos on the items that I was considering consigning but no longer

It takes them at least 3 days to return a text message. And then their response is 2 words at…read moremost. They take terrible photos for online auction and insist the photos are great. Their fees over the top. Terrible experience from beginning to end.

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.