Crown Elevator, simply stated is outstanding. From Mike the Service Manager, with Becky answering…read morethe calls and Dawn doing her thing as well, you just feel good doing business with them. They service our elevator on LBI, NJ and always trust them - great value with high integrity, professionalism, quality! Thank you Crown!

Honesty is the most important thing to me when I'm letting someone work on my elderly parents…read morehouse. The Crown service tech was very professional and very experienced. His assessment and repair of my elevator saved me from being scammed by another elevator company that wanted almost 6000.00 to replace parts that were in perfect working order. I have signed a 2-year service contract with Crown. 3 words to describe this company. HONESTY INTEGRITY EXPERIENCED

I've used HERM twice this year. Once for car below floor and another for hydraulic hose/fluid…read morechange with a valve replacement. Both times they provided excellent service. The service tech was extremely knowledgeable and communicated well. And Dave the GM was very easy to work with. They provided a written quote for the work to be done and there were no surprises with the final bill. We have used other elevator companies in the past that were not as competent nor as transparent. Will definitely used them again.

FACT-your email of October 18 said "I think we should be able to get it up and running properly. I…read moreagreed with that, you should have-BUT YOU DID NOT! If you had mentioned at that juncture that you would charge me $845 whether you repaired the elevator or not, I would have never engaged your company! FACT-Your advice to me was to get another repair company to do the job, with a steadfast refusal to return any of my payment. Your charge was way outside of reasonable when you consider your subcontractor was here for less than 1 hour, which is the total investment in this job for your company. He looked at different views of the rollers, and left with the elevator in the exact same condition as when he got there. You also recommended that I could consider directly contracting with your subcontractor to make repairs, but that it would have nothing to do with HERM-the deal would be between him and me, and that is not what I contracted for. sometimes in business you have to chalk up minor losses as a cost of doing business, but none of that has happened here...

I submitted an online request for modernization - no response. Three days later I called, was given…read morea name and my call sent to that person and I left her a voice mail - three business days later - still no response. Needless to say - too late, don't bother.

I live in a condo that Delaware Elevator Services. They don't show up when scheduled and when they…read moredo it's the wrong or defective part. First time we were without the elevator for over two months. Thus time it's a month and counting with no end in sight. Avoid using this company.

I would not recommend using preferred elevator at all. I contacted them regarding our elevator…read morebeing down and needing maintenance on it. feel blindsided with the cost. When I first contacted preferred elevator, I let you all know we were already down. When the technician came, he assessed the elevator and said that we were not set up right from the start and also that he was unable to make the elevator work because it needed a new selector. He disclosed the selector would cost me $350, and the office would contact me to schedule the next maintenance on top of what I had already paid ($360), and I agreed to that. Not only did I have to follow up with the office for updates and scheduling, but the technician also realized it was never the selector. I was just a CABLE!... I was also NEVER disclosed I'd be charged another 2.5 hours of the technicians time nor did I agree to that charge and now they're billing me over a thousand dollars on top of the payment provided. When I brought this concern up to the office manager, she was condescending and "expects payment very soon" - not a transparent company to work with.

My residential elevator stopped working , so I called the preferred elevator company.The technician…read morearrived looked around for an hour , researched replacement parts (sensors) over the internet , literally 3 minutes search on his phone to tell me there are no parts available and after consulting with someone over the phone they recommended total replacement of my elevator at an astronomical cost of 40000 dollars!!!!!!!!! I was in shock of course and very upset as this was unaffordable . This elevator is not a luxury but a necessity for us. I refused his proposal and suggestions . I called another company and explained my problem and waited to write this review till I see what the other company can do for me. They arrived today , they examined the situation and replaced 4 sensors that they said are readily available everywhere to my astonishment considering what preferred(not so preferred ) told me. At a cost of few hundred dollars my elevator is working like new !!!!!!!!! NOT 40000 dollars , OH GOD!!!!!!!!!!!!! I am extremely disappointed with this preferred company's attitude, expertise , knowledge and dedication to resolve a simple elevator problem.I usually do not write reviews but this time I was compelled to do so others know what to or not to expect from this "preferred" elevator company.