Brought 3 bikes and was told that they would find some training wheels for me, twice.....to this…read moreday, no training wheels nor an update and if they couldn't, tell me....... communication is a good tool to utilize when dealing with the public

I love this hardware store great people to work with. Hometown atmosphere. Definitely better than…read morethe larger stores. I would recommend them.

The pull start on my Toro Lawnmower broke and rather than try to tackle the job myself, I brought…read moreit to to the professional team at Land and Coats at 110 Gainsborogh Circle just off Battlefield Boulevard in the heart of Chesapeake. The staff here is very friendly and knowledgeable. They were able to repair my lawnmower quickly and professionally. The price of the repair was much lower than I anticipated and I am a very happy customer for life!

We called Land and Coates to pickup our riding lawnmower for a tune up and a possible oil leak…read morearound the oil tube. Two weeks later, we were told they couldn't find a leak but would still do the tune up. We agreed. 4 days later we received a text stating the mower was ready. We then paid the fee and was told the mower would be delivered the next day. The lawn mower was not delivered, no phone call, no text. I am giving them a 2 star rating, mainly because their communication is awful. we received no update about when we could expect the work to be done, nor did we get the lawn mower back in a timely manner as stated by this office. 3 weeks for a tune up.

I've been going to this location for years now. However, I had a poor experience recently:…read moreAfter waiting in line patiently, it was finally my turn. I was purchasing a large item. The male cashier on April 6, 2026 at around 5PM told me I was a "roadblock" and to go to another cashier. I'm a valuable customer, not a roadblock!

A Big Lots + Dollar Tree caliber chain hardware store with superb service and savings; low cost…read moretranslates into reminisced product quality. Everything is mass produced overseas, thus the name. Are they lifetime warranty? No. Will they get the job done? Yes. Fraction of better quality item cost? Yup. Better than nothing? Definitely! Look for the sales via print flyers and their website. Never pay full price because there's almost always a 20-25% off coupon (1 item) along with coupons for free items (limit one per day). Depending on how crowded it is, they'll do a few separate transactions for the 20-25% too, helpful when buying multiple items with higher price tags. Such was the case when I recently bought 3 ton automotive ramps and 3 ton jack stands. Saved over $140 versus Amazon pricing. Time before that, I bought a 9pc ratchet extension set, 3pc ratchet swivel set and magnetic bolt holder for less than $15. Most employees on the floor are helpful and know where items are kept. It's helpful that there are a lot of repeat stock spots. Cashier was super friendly and helpful; even signed me up for e-coupons for future purchases. Shared shopping center parking lot is theoretical spacious but at times crowded right around Harbor Freight. If it wasn't for this store and Planet Fitness, I'm not sure anyone would enter this shopping center. Moment of silence for old school Best Square.

As a firearms instructor, I see a lot of new students. I can confidently recommend them to Chesbay…read moreArms. I have known the owners since they moved into the Cedar Road location and have had nothing but a positive experience from this family run business. Great deals and great advice. It is a place where a handshake still means something. You won't be disappointed. Stop in and say hello!

I reached out about selling our Asus ROG G750 gamers laptop. It's in impeccable condition. 4TB. I…read morereceived an email to please bring it in at anytime. I got asked how much I wanted for it. Of course I'd love $1000. My husband bought it for $2500. But I told the associate I recognized it was 8 years old, taking into account depreciation - the lowest I'd like to go is $500, but to please make me an offer. The associate then told me that they don't take computers older than 2018, or with the windows update mine had (Windows 8). I'm giving 4-stars because the store was clean and even though I couldn't sell my computer, the associate was very nice and even suggested other options on how to sell it. My only complaint (hence the deduction of a star), is that I wish someone had maybe asked me a few more questions in the email, prior to coming over (what year is the computer, what's the latest windows update on it, etc), because then it would have saved me a trip. Gas prices are incredibly high, and I burned some driving over :/. Maybe disclosing it's store policy to not take computers older than 2018... In the end, not selling worked out for us. I updated the 2014 Asus ROG to windows 11, and I will use it for my boys to do their homework on.

I had a very frustrating experience at Chesapeake Square Pawn. The wait time was extremely long,…read moreand there didn't seem to be any sense of urgency or organization among the staff. It appeared that many of the employees were new and unsure of what they were doing, which made the process even slower and more confusing. What really stood out to me was the inconsistency in their pricing. Designer items were quoted significantly lower than expected--far less than what I was offered for gold and silver. That lack of balance and knowledge in evaluating items was disappointing and made me question their expertise. Customer service overall was poor. The staff was not very attentive or welcoming, and there was little effort to make customers feel comfortable during the long wait. If you're going to have people waiting for extended periods, there should at least be basic accommodations like seating, Wi-Fi, or access to a public restroom. Overall, the experience felt unprofessional, unorganized, and lacking in proper customer care. I would not recommend this location based on my second and final visit.

It is extremly hard to get a hold of this business…read more We had a great experience with our flooring installation in August 2025. However, issues arose when we requested this company to help fix a small flooring problem at a different property. Dave met us for a quote, scheduled a date and time for installation, which later had to be cancelled. After that, Dave was very diificult to contact and never responded to calls, texts, voicemails etc. They apparently have a new system. No one answers the phone anymore, it goes straight to voice mail, but don't expect a response to your voicemail. Eventually, I had to find another company to accomplish the task. It is extremely discouraging that I thought I had found a reliable, quality flooring installer, but I would not recommend the frustration and lack of communication that comes with dealing with this company.

Amazing experience start to finish! They were our best/lowest priced quote. They communicated…read moreextremely well while we waited for installation. The carpet matches perfectly. This is a company I would definitely recommend and use again! Thanks for our beautiful new carpet!

Ken and his crew tore down our old deck and replaced it with a beautiful new one. Very precise…read morework, great crew, and excellent customer satisfaction. I would recommend this business!!!

I had Ken and crew build my shed a couple years ago. They did a great job, so this time the job…read morewas replacing a fence. Crew worked hard and did a great job. Weather didn't cooperate, but still got the job in a timely manner. They were creative not having the ability to build a straight fence line. With trees and such. Both my neighbors and I are very happy with the results. Overall, great experience. Highly recommend.

If you are looking for someone to build a shed--or frankly anything--stop right here and call…read moreShawn. Let me start by saying this: I am not an easy person to please. I am detail-oriented to a fault, a little OCD, admittedly grouchy at times, and I expect things done right. I notice everything. So when I say Shawn exceeded every expectation I had, I mean that sincerely. From day one, he was patient, kind, and incredibly professional. He listened carefully, never rushed the process, and handled every question (and there were plenty!) with grace and respect. Not once did I feel like I was "too much"--which, trust me, is saying something. The shed he built for us is a 21 x 16 masterpiece. The craftsmanship is outstanding--solid, precise, and beautifully finished. You can tell immediately that he takes pride in his work. And somehow, he delivered all of this at an amazing price and in a very short timeframe, which honestly still amazes me. What stands out the most is not just the quality of the shed, but the character behind the work. Shawn is the kind of person you want to do business with--honest, dependable, and genuinely committed to doing things the right way. I am beyond grateful for the experience and the final product. Without hesitation, I can say this: Shawn will be doing all of my future construction projects. Thank you, Shawn and your amazing team!--you truly knocked this out of the park.