How is it that ADT has been removed from our residence for months now, but keep getting monthly reports our system is fine and communicating fine with ADT? The complete system was removed with the batteries. This is scary for someone who has your system thanking all is great when ADT sends out false reports. Is ADT really a safe system?????? read more

ADT Security Services - Security Systems Near Me - Virginia Beach, Virginia

Terrible service. My doorbell camera disconnected a month ago and has been flashing. Many neighbors have asked me about it. I ran through there trouble shooting steps. No benefit. I found a chat service tech service on the internet after searching for a long time. The guy ignored me for 40 minutes, gathered some essential info. Then I told him I had somewhere to be in 30 minutes. He said "sir, it takes an hour to go through the trouble shooting protocol, not 20 min". I said "we have already spent an hour!" Now I'm trying again, 70 minute hold time. I don't have time for this. My neighbors think my red green blinking doorbell light is just normal. It's been going on for so long. Total trash. Don't even start with ADT. read more

My wife died unexpectedly and had an account with you. I have been trying for 2 days to speak to someone about cancellation. I chose the option of having a return call when your representatives were free. I received a call, stating that I was next in the queue. I sat on hold for 30 minutes with no updates, just listening to music. I tried the chat, explained my situation and received no condolences or empathy. (see attached chat). I was promised a call from a Supervisor today and that was not honored. My next step is to take this to every avenue of social media available and express my concerns. As a broker, that is with a company that sells 4000 homes per year in the area, there is no way that I could remotely entertain the possibility of recommending you to any of our clients. I will continue to attempt to climb the corporate ladder, including Messer Whall, DeVries and Bresingham until this is resolved. Could someone please be proactive and call me? Thank you read more

They sent a letter saying they need to upgrade the wireless card in my system and the service would be free. Then they charged me $675.75 including $62.54 for 4 AA batteries, a cost the techician never mentioned. I had been a customer for 10 years. They refused to take off the battery costs even after 4 phone calls where they said they would. Every time they email or send a letter it has a different phone number and none of them connect to the same people. Every time it's "I have to send that to my manager" and silence for days or weeks until they just send the same bill again as if I had not cancelled. Update: the new request is yet another different way to contact the company. read more

I am very frustrated with this security company, I've been with them for years then added them to my new property. I recently had some interior painting done and had to remove the panel from the wall; after reattaching it I was receiving several error codes including "tamper and glass break", I called ADT for assistance and we were unable to clear the codes remotely so they want to charge me around $130 for the first half hour then $25 every 15 minutes afterwards for someone to come out. I'd rather not have a security system by this company or any other company before paying this price, especially from one that I've been with for a number of years. read more

I didn't know buying a home would mean that I would have ADT representatives knocking on my door at 8:30 pm harassing me to look at their info and try to get me on a plan. When I told him I was uncomfortable with moving forward without speaking to someone I trust, he started joking me and making me feel bad about "blowing my money" and "needing my moms advice when I'm a grown adult". He also said rude comments directed towards my mother telling me that she isn't a professional in the field and won't know what she is talking about. When I also told him that I was recommended another company (but would look into both ADT and other said company with my mom) he started bashing all of these other companies saying they are nothing compared to ADT and just talking straight BS trying to make me believe him and give in. For 10 minutes I tried turning this man away and when he finally left, he stated, "Have fun blowing your money when you don't need to." This man preached how ADT is #1 in customer service and not once did I see that nor did I see any professionalism. I have worked in customer service for years and have NEVER made someone feel as uncomfortable as he made me feel tonight. ADT will NEVER get my business. read more

We had James come out and help us out with getting set up with our new security system. He explained everything and had us set up for an install within a couple days. Just getting started so I really don't have an idea of how the system is but so far the customer service has been great. read more

Don't trust them get everything in writing and make sure you fully read the contract not what's posted on their site or what's in home security system review pages!!!!!!! I recently got this system July31 from defenders Inc/protect your home. During the security walk thru I was informed I had a 30 day trial period which I specifically asked about due to going out to sea( I'm in the military) This trial period is actually 3 days in the contract(which the installer accidentally sent to the wrong email). When I went to cancel due to poor customer service as well as other reasons such as some of those listed next . One reason had to call 4 times to get the contract as well as for the gift card which I still never received. Another reason is the system also had several false fire alarms late at night some of which I was present for some I wasn't. I was charged 75% of my contract a fee that was almost $1600 as well as not refunded for the 1600 worth of equipment I purchased in July.This organization has several reviews and such with similar things all over the internet. A short google search will tell you that they have a tendency to try to stick it to you or fail to adequately explain the trial period and canceling while having items such as the 3 day period in the lengthy contract. Be aware defenders customer service as well as corporate have done nothing to remedy this as they used a third party to install so they feel they are not responsible for what the contracted out or agreements made in their name.(update I paid the closing costs and they are unable to do something as simple as provide a receipt they are able to charge me 1526.44 however. I've spent 5 hours on the phone over 4 different calls and still can't get a simple receipt. They have informed me that I would within 24 hours on 3 of those occasions) this company is pathetic in every aspect so yourself a favor and look at other companies such as Vivint. read more

I finally contacted ADT via Facebook Messenger after being told that ADT contacted me several times via social media but I was unable to see where they contacted me. I got in contact with Tréchell and I will say that if I dealt with Tréchell from the very beginning I would most likely still be an ADT customer. I still have such a bad taste in my mouth from the events over the last few weeks with ADT but I was able to up their rating simply by the actions from Tréchell. read more

The element of deception. I have a dog and 2 cats. I was told that I could use the motion sensor. Not true. The salesman misled me. Also, I called for instructions on how to reset me code...$75 to have someone come program a new code. It's not the money. I believe however, that if you believe in your product, there's no need for deceit. I won't be renewing my contract. I suggest you have the salesperson show you in writing before you sign. read more

I would advise for anyone not to use "Defenders" protect America. This is not ADT corporate but a 3rd party affiliation with ADT. Customer service has been the absolute worst, disrespectful and disgusting. If you want service contact ADT corporate directly , it's night and day as far as professionalism and service you will receive. read more

Watch out for ADT and sales people who don't fully disclose. We entered a transaction with ADT and gave them a deposit plus a check for additional equipment and gave them our account number for monthly deductions and within 24 hours they had taken an additional 1179 from our account. Now they won't explain what it was for and it will take up to 30 days to get the unauthorized payments back. It does not leave a good feeling especially since they are in the business of security read more