Worse hose I ever purchased. I purchased 3 hoses in 3 mints and they all failed. I called customer…read moreservice a received a polite hangup. Buyer beware. I've already told people about being aware of this product.

very poor service. They do not respond to multiple calls or texts and they do not complete repa…read morefor over 4 months

I agree with the other reviewers regarding the rude and non-helpful staff…read more My husband and I stopped in earlier this summer not for pool supplies but to look at the patio furniture they sell. The store was having a sale on a a particular brand of outdoor furniture. My husband was interested in two outdoor chairs with Sunbrella cushions from this line to use on the deck of his boat. When we arrived early on a weekday afternoon, there were several staff members (but few customers) at the front of the store where the pool supplies are located. In the back of the store there was a lone salesperson helping a customer. We browsed around while we waited for this salesman to finish with that customer. As we browsed we located the two chairs and cushions we wanted in the showroom. Minutes were ticking by and yet the salesman was still tied up. Thirty minutes later when I circled back to where the salesman was standing to be sure he knew we were still waiting, I heard him and the customer talking about personal things...her daughter's graduation from medical school, where her daughter was moving for her medical residency, about his family, and on and on and on they went without a care in the world. I was urging my husband to leave and call it a day but the chairs were the exact ones he was hoping for so we stayed. ONE HOUR later we were still waiting for assistance with no acknowledgment of our presence. My husband excused himself to the yakking customer and salesman and inquired if there was someone else who could help us. The salesman said that he was alone and would be with us "as soon as possible". A few minutes later (steam was coming out of my ears I am sure) my husband went to the front of the store and asked for a manager. Out the manager came already in a rude and surly mood, clearly irritated at having been summoned. He could not have cared less that we had waited for over an hour. If looks could kill, the manager would have had us dead and buried in a nano-second. At the front of the store at this point, there was one customer and yet several employees. Could not one of the unoccupied salespeople up front have helped us in the back? From the manager there was no apology about the lack of greeting to us, no apology for the length of the wait, no explanation why no one else could help us...just his surly visage. At this point, the other outdoor furniture customer was (finally!!) leaving thus freeing up the original salesperson. At this point, we had been in the store for an hour and 15 minutes just of time spent waiting. Tick-Tock. We did ultimately buy the outdoor chairs (although it killed me to spend money in this place) which cost us $1000 plus dollars so it's not like we were spending an insignificant amount of money. But it shouldn't matter. Customer service is everything. Having staff trained in customer service is everything. Being courteous and kind is everything. The manager was rude and discourteous. The salesman was hapless and addled. We still don't know why no one else in the store could help us including the "manager". We have a yard, a live-aboard boat and a pool...and I mention this only because these things all require products sold by this store...ie the reasons for this sad store's existence. That said, I can promise the manager and owner that we will never be back for anything nor will we recommend this store to others. I rarely, rarely, rarely give one-star reviews. In fact I can't remember the last one star review I wrote. While I am cautious and thoughtful about giving a one star review, I am confident that this is the perfect rating in this instance.

They don't stand by the products they sell. Bought a Hayward pump there seized in 3 years. Wouldn't…read moreeven look at it said I needed to contact Hayward. I've done a lot of business there won't ever shop there again. Plus their staff isn't very knowledgeable about anything they sell.

Goulart has always given us the best advice, information and products to keep our pool clear and…read moreclean. We needed a new pool cleaner, and they suggested the Polaris Epic 8640 Robotic Pool Cleaner and it turns out that it is the best robotic cleaner we have ever purchased in our pool's 30+ years!

Once again I wanna thank Dave Goulart and Family and co workers. Been customer since Main Street…read moreWeymouth they have never changed. Yesterday hot weather was setting in with it came the algae season, Along with my wife's vacation. Woke up in morning and found both pump and filter in need of service....Badly. Brought my problems to them and unfortunately both were beyond repair. They quickly set me up with both new and affordable. One day of change over on my part and my pool looks better than ever. One day out of service and back up and running again. As they say Happy Wife Happy life Thanks guys your the Best

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

gerardo is absolutely amazing. they follow through on every request , is smart , knowledgeable and…read moreextremely accommodating. Stay away from the big chain pool companies...,, . Go with Americas swimming pool and more specifically Gerardo and his team !!! OUTSTANDING. FAIR HONEST RELIABLE and has the experience to handle all kinds of pools !!!! 5 stars and

I spent two days with Gerardo and his team and visited numerous customers with him and his…read moreemployees as a coach and mentor for ASP. His training has paid off, and his customers are well taken care of. Gerardo has the right work ethic, integrity, and a great team that will do really good work for anyone who uses his services. Great company to do business with! JCK

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

We had a great experience with AquaKnot. Their team, along with Caruso Landscaping, our hardscape…read more contractor (which was recommended by AquaKnot) truly brought our vision to fruition. This is the 3rd inground pool installation we've done & by far the best!

I hired Aquaknot pools last year pool closing cost $500 had new salt water system added in spring…read morecost $4500 closed pool fall cost $500. they did not secure corner pool due to anchor sent another crew out and was charged $135 service charge. I tried to reason with company regarding charge not being told up front. Representative called me was rude and unprofessional. I feel scammed for additional charge. I fired Aquaknot company find a company that treats you with respect, dignity and integrity.