If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

So we purchased a kayak pool about 8 years ago through ambassador pools. Our experience with them…read morehas always been professional and timely. But 8 years after i have a low flow error and cannot figure it out. I called 3 local pool stores and no one was even willing to help. So i said to myself let me call ambassador and see what they say. Talk to the owner he transferred over to gregg which i have dealt with in the past. 4 hours later after work gregg is at my house and fixed my problem at no cost. No cost that just doesnt happen anymore but with this family owned company it still does. 5 star in my opinion is not high enough. So here ill give them 6 stars. Thanks for everything youve done to keep our summer fun positively great.

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

If you see this company, run away. the most unprofessional contractor I have ever met. They sent…read moreMoe, Larry and Curly to install my liner and it was just a mess. If you've never installed a pool liner, give it a shot, you have to do better than these clowns. again, do not hire this company.

I would not recommend these people at all! I had a liner installed last year. Started having…read moreproblems a week after install, called them multiple times and never came back! Totally unprofessional! RUN while you can.

Do not shop here!! They do not accept returns, which is not listed on their receipts. Very…read moresuspect customer service and store policies.

From the owner: Swimming Pool Sales, Service & Supplies Swimming Pool…read moreContractors

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!

Capeway is the best locally owned and run florist around. This is far more than a florist. This…read moreis a full blown nursery. The quality of the merchandise far exceeds the far more expensive nurseries around, and the price does as well. This is worth the trip if you live on the South Shore.