We had a great experience with AquaKnot. Their team, along with Caruso Landscaping, our hardscape contractor (which was recommended by AquaKnot) truly brought our vision to fruition. This is the 3rd inground pool installation we've done & by far the best! read more

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I hired Aquaknot pools last year pool closing cost $500 had new salt water system added in spring cost $4500 closed pool fall cost $500. they did not secure corner pool due to anchor sent another crew out and was charged $135 service charge. I tried to reason with company regarding charge not being told up front. Representative called me was rude and unprofessional. I feel scammed for additional charge. I fired Aquaknot company find a company that treats you with respect, dignity and integrity. read more

I wouldn't let them near my pool if they were volunteering their services. Rude, overpriced and most importantly not that great read more

I hired Aquaknot pools to close my pool at the end of the season in 2019,2020, and 2021. When I opened the pool in spring of 2022 it was apparent that the pool was losing water. The water level was down almost 2 1/2 to 3 feet. I called Aquaknot pools to tell them and they basically said it was nothing that they did. How they knew this without even looking at the pool is beyond me. Aqauknots told me I needed to call someone to determine where the leak was. They gave me the number of a diver to call to see if he could determine where the leak was coming from. I called the number and left a message no response. I called a few more times still no response. I decided to add water to the pool and open it for the season, meanwhile waiting for the diver to call me back. Threw out the summer I did have to keep adding water. I did call Aquaknots again and they basically said the same thing as before it wasn't their fault and call the diver. The fall came and it was time to close the pool I called Aquaknots again this time a woman answered the phone, I told her my story and told her when I called before the man that answered the phone was not helpful at all. She told me to call Leak Tech in Plymouth they would be able to find the leak. So in Late September Leak Tech came out they said they could not find any leaks they checked the lines, the main drain and the liner. They did say there were a few hair line cracks in the spill over spa (in the bottom drain spout) which were visible to the eye. The water in the spill over spa remained at the same level all 2022 winter so this was not the leak. The cost of Leak Tech was almost $500. Leak Tech was at my house for less than an hour. I had another company close the pool October of 2022 as Aquakots pools told me they could not close the pool until late November. The pool completely drained during the winter. When the cover was taken off there was approximately 2 feet of water in the deep end. The pool is 8 feet deep. I did call both Aquanknots and Leak Tech they both said It must be the new companies fault that I had used to close the pool at the end of the 2022 season. The man that answered the phone at Aquaknots told me if they had closed the pool he would send someone out right way to find out what the matter was. I said why did you not send someone out last year when I called you. He became rude to me and told me to be quiet or he was going to hng up on me. I was just trying to tell him what happened. I was quiet for a minute and then I told him exactly what I thought of him, the company and his customer service. HE HUNG UP ON ME BUT NOT BEFORE I TOLD HIM WHAT I THOUGHT OF HIM. As for Leak Tech I called them too to let them know that my pool had completely drain during the winter months, surprise, surprise, the woman that answered the phone said it was the new company's fault. I CAN NOT BELIEVE THESE PEOPLE CHARGED 500.00 and TOLD ME THERE WAS NO LEAK. DO THEY REALLY THINK THEY SHOULD BE PAID FOR DOING NOTHING?THEY OFFERED TO COME OUT A AGAIN FOR A MINIMUM SERVICE FEE OF $250. Both of theses companies should be ashamed of themselves for taking advantage of a senior citizen; however, I believe they would take advantage of anyone even their own mothers. BUYERS BEWARE THIER ARE A LOT OF SHADY PEOPLE OUT THERE. read more

Given the chance to start over I wish I called someone else. They are basically a project manager that hire a bunch of subcontractors. The subs ended up being more helpful and made a bad transaction tolerable. Call Dave Austin directly instead - that's one of their main subcontractors, and he was great. read more

We are new pool clients. They opened our pool without any hiccups. Their customer service is friendly and responsive. While I'm not looking forward to closing the pool in the fall, I'm glad it will be done properly by AquaKnot. read more

I called Aquaknot pool in Weymouth,Ma. on Friday 6/12/2020. I spoke to a lady (like nice) I told her I need my pool open, that it has been open for two years as my son use to open it but he is now an amputee and kidney failure. I told the filter is completely apart. She started to give me a date, I told her My son has dialysis Mon, Wed and Fri, she said she could do Mon 6/15/20 at 7:30 Am I'd be the first appointment I said that would be great. She told me to have all the filter part by the filter. Micheal and his helper showed up @ 8:00 Am, I show them to the pool I told him I didn't take the filaments out as I didn't want to leave them at night. Micheal put the filter together and he was going to prime the pump he ended up taken it the front of it off when I came out to see how it went he told me ( guess it fan) was bend, and I need other one. I ask him about what that cost he said $300.00 to $500.00. I ask him went I get it went will he come back he said call the office and they set a day and time and it may not be him. I order the filter and got on the 6/17/20. I told and spoke to the same lady I told her I have the new pump and when they could come to put it in, she said she'd find out and call back, (I told her I was working in my garage leave me a message and I call her back that was 1:00 Pm not call. I called 6/18 9:05 no call @ 12:11 Pm spoke to a diff: lady She said the boss will be back @ 2:00 P I said so I can expect a call by 3:00 P NO CALL by my check was cash on the 17th. MY contract States FULL OPENING I paid them but they took my money and ran. Oh it is an in ground pool and they took the cover rolled in a ball and put in the bag and I had to take it out and open it and fold it the right way. I would tell you stay way from them, they take your money and ran. As soon as I called they cash the cash that day. Afraid I'd cancel it because he new he wasn't coming back. I paid $300.00 to him, $300.00 for the pump and if he doesn't come and finish the job another $300.00 for someone else to come Donna from Holbrook read more

I was hoping to give them business but they were not interested. So, while I cannot rate them on pool service, I have sufficient information to rate them on customer service which is poor. read more

I had a good experience with Aquaknot. Paul Troy has his affairs in order and follows up regularly with updates. They came out last fall, gave us a quote for a pool liner replacement which has a 25 year warranty. In the spring Paul followed up as promised and had the liner replaced in a few weeks. The work was quality, the liner looks great and the price was reasonable. They also arranged for water delivery so I didn't have to worry about that. They also replaced our old, noisy motor and pump with an energy efficient whisper flow. It was installed by the time I woke up the next morning! read more

We have had Aquaknot service our pool for the last three years. For the first two years, they were great--responsive, showed up when requested. Last summer, something must have happened with the company because they became totally unresponsive. We had damaged equipment on our pool due to a lightening strike. They came in mid-July, ordered the parts and said they'd be in touch. Never got in touch. We called them. On at least 4 occasions, appointments were made and either received a phone call in the morning with some excuse like technician didn't show up today, short-handed, etc or just didn't show up. We ended up having to close the pool without the repairs being done, but being assured they could do the repairs with the pool closed. Again, same routine. Parts ordered, appointments made, never came. Even promised an estimate would be in the mail that day for our insurance company for the repairs. Never came. By November, we realized there was no point in pursuing business with this company because they obviously weren't interested in our business. When new company came today to open our pool, they showed us the muck left in the filter at closing by Aquaknot. Never cleaned it out, left filter with a broken clamp. It's a shame because they used to be a very good company. Now, we would never use them. read more