Ordered ammo in late June in two separate orders, both came promptly. Great ammo at a great price. Just ordered again today!

do not buy anything from these people on line...all the reviews i see are 100%true!!! i placed my order 5 days ago...they took my money!!! i've e-mailed them 3 times called twice...no reply and no order shipped..ammo their price only one dollar less...i never buy from atlantic tactical again!! us military retired 79-99 read more

Receive my order today it took some time but they delivered!!!!..I understand the situation and they still came threw for me so I advise to please try to be patient these guys will deliver!!! read more

Ordered ammo that they showed to have in stock, when I didn't get my order a week later I called and they said it was out of stock. She promised to get it to me by yesterday and wouldn't you know it, it's not here. I call them today to be put on hold and after 10 minutes a machine tells me to leave a message. I have also emailed this company and never received a reply. I won't ever do business with them again nor will I refer them to anyone I know. read more

I placed an order on 07/31. Asked for an update on 08/05, no response. Tried calling 08/06 after 15 minutes of hold music no answer. Emailed again today 08/09 for an update. We'll see but, its not looking so good. read more

I would not order online from them. I tried & was denied due to their "security fraud" service on their website. Was told that was common if there is anything in your info that does not compute with their website? OK, cudos for protecting your customers but the charge hits your CC as pending so it deducts that amount from your available balance. OK, still not big deal. Was told that after 24-48 hours the pending charge would go away. Well it's been over 2 days and it is still pending. Tried to talk to anyone other than a sales person who was trying to be helpful it seemed but just got run around in a big circle. Sent emails to accounting with no response, was told a supervisor would call shortly, nothing. Basically there was no way anyone was going to respond to my concerns. Judging from other reviews that is common. Too bad, great prices on handguns but that does not do much good if you end up not getting what you ordered in a reasonable amount of time. I can only imagine if you had to deal with them for a defective product. Good luck doing business with them. read more

Ordered a Sig magazine online that showed in stock, waited 3 days for some kind of confirmation on shipping but received none. Called CS yesterday only to find out that product is two to three weeks out, I promptly cancelled order and was told that I would receive an email showing refund but still waiting for that. Called the CS number today but was told by recording they are closed. Do not recommend this company. read more

I would first like to clearly state that I have served my country in the National Guard, so I know a few things about the products that this company sells. I would also like to point out that I have worked in hospitality for about 8 years, so I know a LOT of things about customer service. With that being said, please read on! I called these guys up to see if they sell guns. The person at counter replies, "yes we do." I replied, "do you sell the Glock 26?" She replied, "yes we do". I bike 12 miles to get there to look at said pistol, and was greeted by a gentleman, (I use that term loosely), after about 10 minutes at the counter without so much as a "hello, I will be right with you." I also use the term "greet" rather loosely as well, for this individual walked over to me, with a disposition akin to a law enforcement officer approaching a felon, and offered me a few rough words of "greeting". I asked if I can see the pistol, and as he pulls out he asks, "what branch of public safety do you work for?" "None", I replied. He then informs me that I must be in some branch of public safety in order to purchase a firearm. Well, it would have been convenient to have that information BEFORE I BIKED ALL THE WAY ACROSS THE FRICKIN' CITY TO SHOP HERE!! but I didn't say it like that.... I figured I would make use of my trip and check out the boots. They had nothing in my size. NOTHING. I mentioned to this guy, (again after waiting many minutes to be helped and seeing several employees walk past me, and mind you they were not busy because there were only about three other people in the store) that the last time I was able to get boots my size was in the Army. His disposition changed, of course because he then realized that I had served my country. That really pissed me off. I should not have been required serve my country to be treated with respect, I should be treated with respect because I am a POTENTIAL CUSTOMER. So after that, this guy does inform that I can, in fact, order a gun from them if I have it shipped to an FFL, albeit the price would be a bit higher. So I check out the gun, and this guy just bears down on me while I am holding it, as if were an idiot. Now granted, I have limited experience with handguns, and it shows, and yet he recognized this and gave me no information to make me more comfortable. I have never been in a gun shop and looked to purchase a firearm, and this guy made my discomfort even worse by standing over me, absently chewing his gum and looking around at everything in the store but me. This place wasted my time, but thankfully I did NOT waste my money. If you want good service from guys that are helpful and passionate about what they do, go down the street to Doubletap. read more

Today was my first and last visit to this facility. I work over night so it's hard for me to make store hours so I camped out in the parking lot after work for 3 hours to wait for the store to open before heading home to Jersey because I needed additional uniform items. I expressed to the the gentleman in there I was looking for a particular item I couldn't find in the store. He stated it was not in the store and needed to be ordered. I waited. I then asked him can I order it here? He responded yes and walked away. I waited. He came back saw me still standing there and at no point instructed me on how, where, or who I had to talk to to place the order. Thanks!! 3 hours waiting for store to open to have a terrible first and last experience! read more

I don't want to say it's the worst customer service I've ever experienced, but they are definitely in the top 5. The brunette with the bobbed hair seemed utterly annoyed by my attempt to purchase something. Gee, sorry to bother you. Skip this place. read more

Terrible company, I placed an order for a jacket for my son for Christmas, and at checkout got a "fraud" message that said try again. I tried again, as directed, 4 times. The order never completed. I checked my back account and I was charged four times. I called the customer service number and they said this happens all the time.... well then why don't you fix this or alert customers to the problem????? Do not order from them unless you want to be charged for nothing. Terrible service, flippant attitude from CSR. read more

POOR BUSINESS PRACTICE- They Charge you for items they DO NOT HAVE and sit on your money til who knows when ............................... CAUTION: Look for the following statement on anything you want to order. For out of stock items: Please be aware that if you place an order, your credit card will be charged and we place your order into a Back Order status. Orders will ship in a first come first served basis. I contacted them multiple times and encouraged them to stop charging for items they dont have. I got "lip service" each time and gave up. There are plenty of reputable on-line dealers out there that care about the customer. Atlantictactical.com is NOT one of them. read more

I left a review about this store seven months ago, which was not a positive one. I have been in contact with with management since my review. I thought it was nice that they reached out to me and tried rectify the problem. They wanted to send me a gift card, but I declined. Today 07-26-13 I thought I would give them a second chance. Everything I said in my previous review still stands true. This time I was with two other officers to purchase items that were needed. This time I'm fine with this store. The same employee that I had the issue with last time still works there. His name is Bob, he has a mustache and glasses and appears to be in his early 50's. The man may be the most rude, ignorant, and arrogant person I've ever dealt with. One of my fellow employees stated he had the same issues with this man. He said he is done with this store as well. If anyone reads this. Go up to Walker Street they don't have the best prices, but the greet you when you walk in and ask if you need any help. They also don't sigh when you ask for assistance. read more

I purchased a pair of boots from your website when it clearly stated that they were in stock. I waited patiently 3 weeks for them to be delivered. They never were. I called customer service , gave them the order number and they told me the order wasn't fulfilled yet. They said it would take another 4 to 6 weeks until my order gets process. That's when I lost my mind. I finally got my refund, and I will never do business with you again. Stop acting like a bunch of fucking amateurs ! read more

Dont shop here as they will charge your card and a day later tell you it is not is stock and they dont know when it will be. trying to get in touch with anyone by phone or email is proving more difficult than it should be. dont shop here read more

Top notch service. The place is always very clean and organized. Best prices on firearms for law enforcement. I won't shop anywhere else. This is the place to go. read more

I must say that since your company has come to Phila I've enjoyed not just the supplies but the service of the staff.. Your staff are very knowledgeable and friendly as well warm feels like you are hanging with old friends.. I've particularly liked the service of Jarred his knowledge of firearms as well as various equipment in the store is outstanding.. He will not only fit with the right firearms but also equipment on a duty rig. I've spent 20 years in the restaurant business before I've become a cop and the one thing I noticed in that line of work was the care to details. I must say I see nothing but caring of details from Jarred and it's a rare gem these days in all walks of life.. I strongly wished we had more people like Jarred as well as the rest of your staff you all should be proud for picking this group of people to represent your company.. Keith read more

This review is for their online (web) sales. Good prices, but I was unable to complete the transaction when their web site refused my credit card, flagging it as "potential fraud" - even though it was approved by my credit card company. A call to their customer service produced no useful results - no offer to complete the transaction over the phone, just a recommendation to wait until the charge dropped off (with charge pending for several days), then re-order again over the phone. Therefore, their online purchasing is useless - don't waste your time or tie up your credit card money waiting for it to cancel. Customer service representative was courteous, but of no use in the actual product sale. I purchased online elsewhere. read more

Best Place Ever. Great Prices For "Public Safety". The staff members are awesome. I don't go anywhere else to purchase any firearms. I always research what I want so when I get in there I know exactly what I'm looking for. After my purchase I may browse around at other items or shoot the breeze with the salesman who has a great level of sarcasm as do I. They always have what I'm looking for always. They are very helpful and I get a welcome greeting when I get there and a see you later greeting when I leave because they know I'll always be back. Keep up the good work guys you have absolutely no competition. I do Wish there was a shooting range though lol read more

As a frequent shopper spending my fair share on a regular basis, I demand the best and that is exactly what I always get from everyone at Atlantic Tactical. Knowledge, professionalism and courteous assistance always describe my shopping experiences there. I've read some negative reviews. Are you kidding me? It's not uncommon to hear a ridiculously unreasonable customer barking out complaints about how long NICS is taking, as if it's under anyone's control. And, even under these ridiculous conditions the staff maintains control and composure on a very professional level, ready to patiently answer questions and help in any way they can. They really are the best. I thoroughly appreciate the regular availability of just about everything I want and at competitive prices. The store is always clean and exceptionally laid out. I can find everything I want in minutes. However, I especially appreciate the sales support I always get there. I have never left the store unsatisfied. It doesn't get any better than this, especially in this industry. read more

I have had an order in for Lancer Magazines for .308 since July 2016, paid for in July 2016 and still not received, all I get is it's on back order. Today while checking online store I see exact product for sale on line, some back order. Will be having charges reversed on my AMEX , reason, never received product. They can deal with Amex, I will buy in the future from Wilson Combat. Best Customer service anywhere. read more

Great selection both in their store and on their website. Bought some Tru-Spec BDUs and 5.11 pouches at an excellent price. Don't know what store these other reviewers went to, but the AT staff is attentive and knowledgeable and really know their stuff. read more

So I came in today to get a set of night sights put on my glock17 gen4 they even offered to install them for me which was cool since I thought I had to buy what ever piece to install them. I usually visit the store about once a week and never have I had one bad experience. Every time I come into the store I'm greeted right away. Im always exited about the great sale and great customer service skills these great people have thanks again to the sales rep at Atlantic tactical for their help read more

I see many of the other both negative and positive reviews and I have to say I agree with both to some degree. I've been there many times and it is hit or miss. At times you get plenty of help other times, not so much. I went in there one time looking for police clothes for my jurisdiction. After being unable to locate my items I approached a group of approximately 5 or 6 employees in the back of the store who were standing around talking and told them I couldn't find the right pants and shirts with the proper lines on the pants and city insignia on the shirts. One of the employees pointed to a section where all the racks were with all the clothes from every city and county and prison etc and said "They're are over there". Not one of them offered to walk me over and lend any assistance whatsoever. I looked again for a very short time and decided they didn't deserve my service and proceeded to the exit disgusted. On the way out I remembered I needed a concealed carry pack for running. Again I asked a different girl at the desk and she pointed me to a back wall. I went to look and found most items tossed on top of each other, not on their proper hooks, totally disorganized in an area of the store where the roof appeared to be leaking down the wall behind the display. This girl did come over to help without being asked and I informed her of how displeased I was with the attitudes of the other employees and the general condition of the store itself. It was a noticeable change from my other visits to the store and on this occasion I was the only customer in the store at the time. I've used this store on many occasions where the sales people were very helpful and friendly and the store was well stocked and organized. Not sure what's going on but maybe they just need to get back to basics. read more

Please please please don't order anything online from this company. You have been warned. They sell some firearms that require Law Enforcement credentials, but as pre the extremely rude customer service operator, their website is so secure that it will flag your card as being fraudulent. But wait there is more. They will then place a hold on your back account for the amount of the charge. For up to 5 days. Which why would your website do that when you don't get the order. The rude customer service lady said it was like gas or a hotel room hold, but no no not so much. I get gas or a bed with those two. With Atlantic they just get to hold on to your cash. In my case it looks like you typed your card information into the website wrong, so I tried again, so yeah. They charged me twice for the same Firearm which I will not be receiving, ever. Now this is my side account which I buy my random wants, and now my account is overdrawn. Not a huge deal, but what if that was my food money, or child support cash. But wait there is more, by far the worst part is the two lady's working customer service must hear this daily because they are extremely rude and blame you for using their website. I mean really? Bruh, be warned. Oh also just because the firearm is on the site, doesn't mean it is in stock. read more

I walked here to get some shirts for my staff so I asked the lady by the counter for help. It shocked me how rude she was to me like I was bothering her. This is my third time coming to this place and every time it's always the same bad service!! I will never come back here!! The one star is the easy parking outside. read more

I have been going to Atlantic Tactical since they opened for all my police gear needs. They have a very personal staff and usually have whatever I am looking for at the time. If they don't have a particular item they can get it for you in a timely fashion. Great place for all your law enforcement needs. read more

Amazing prices on sidearms. The employees need to learn the leg platform from BLACKHAWK better, they told me that they did not have the double stack magazine that would melt the leg platform and after I got home I looked on YouTube they had the item I wanted and said that they didn't read more

You need uniform or first responder equipment this is the place to go. Knowledgable, friendly staff & helpful. Been going here for years & never a bad experience read more

I've always heard good things about this place and finally decided to drive the hour and a half to visit. There's not many police supply stores around, and of what does exist this may be one of the best I've been to. It's well stocked and competitively priced from what I've seen from other brick and mortar stores. The main reason I took the trip is because they are one of the few glock blue label dealers in the state, and I was interested in the new gen 5's. That being said, of the few blue label dealers that do exist this is among the only ones I've seen that keep the true Glock pricing, as some others I've seen like to price hike and rip people off (which I'm sure Glock wouldn't be happy to hear about..) In conclusion it was definitely a positive experience, and every staff member there was friendly and personable despite what I read in previous reviews. I happily went home with my new Glock 26 and I will be visiting again. read more

I'm a very patient person however Atlantic tactical has push me to the limit. 5-12-16 I ordered an outer carrier online and it states that it will take 45-60days, fine I'll wait. 6-20-16 39days later I get an email asking for a photo of my work ID. I send it immediately and in the email I ask for an estimated date. No response. I check on line everyday and it always since day one said "processing". On 6-30-16 49days later I call for an update. Im told the order just was placed 6-20-16 so you got about 30-40 days from then. I explain my issue with that and when I placed the order and he said he will call me tomorrow with a solution. I wait until the next day at 2pm I have no call so I call. Guy tells me the system is down and he can't give me an order update and he would call me in 15min and I made sure to confirm that he had my correct phone number. No call after an hour. I call and spoke to a lady and I tell her my issue and she place me on hold and tells me your estimated finish date is 8/3/16. I tell her that's unacceptable, that will be 83days! I explained they didn't ask for my ID until 39 days after the order and that's not my fault. She agreed and said would you like to cancel it? I said I would like to speak to a supervisor first, of course she say that she's in a meeting. I really love this store but customer service is horrible and order process is a nightmare. read more

I've been to this location a few times and every single time they've had something wrong with either the computer shut down, the background check shutdown, they cant take credit cards and the service is just downright terrible they have no idea what customer service is and i would avoid this place as much as possible. read more

oddly enough, having lived in philadelphia all my life and being an avid gun owner, i'd never heard of atlantic tactical until last year. apparently its the fav spot to purchase firearms for a few friends of mine but ironically enough, a few other friends had bad experiences here with a cocky salesperson so i pretty much decided not to even try it because there are so many alternatives. so, one day i decided to just browse their website and i saw they had an item available for pre-order that i wanted and their price was super low so i called their number which i didnt realize actually put me through to their main location in new cumberland, pa. i was greeted by a gentleman named hilton who was super helpful. he informed me that i could simply pre-order my item on the phone and just pick it up at the philly location when it became available. man, does it get any easier than that? nope, sure doesnt. because hilton was so friendly, i explained to him that i'd heard alot of negative things about a particular salesperson at the philly location and i told him i really wanted to limit my dealing with the store itself and he understood that. so, weeks later, my item finally came in and i had to physically go to the store to pick it up. the store is pretty big as far as gun shops go. they carry alot of apparel and accessories. prices are above average on most items. i wouldnt shop there for much else. when i got to the counter i was greeted by a friendly young lady who gave me some paperwork to fill out while i waited for jarrod to finish with another customer. when jarrod was done, he called my name and greeted me. he gave me more paperwork to fill out and engaged us in idle chit chat as i did so. i cant say i experienced any of the negativity that others i know have at his store. the process was straightforward and fast. i dont have any complaints whatsoever. i will definitely shop here for certain items due to the fact that their prices are extremely low on those specific items. due to their location and somewhat high prices i cant really give them a 5 star rating as it may not be the best option for everyone. they also have certain requirements in order to purchase certain items there. theyre okay with me. read more

Just picked up my smith m&p10! great rifle! I've been shipping at atlantic tactical for years. They have the best selection in the area and I've always been treated well. Prices are fair to good. They get my vote! read more

I normally shop at Atlantic Tactical in New Cumberland and have done so since the late 90's. However, last week I was in philly for some training. I knew they had a store in the area so I stopped by to see if by some miracle they had any 5.56 ammunition in stock. When I first walked it the door, my jaw hit the floor. I've never seen a cop shop as big or as well stocked as this place. Their store in New Cumberland is big but this store has to be twice the size. I spoke to an older gentleman who respectfully informed me that they were still backordered on 5.56 but they did have some Ranger .223 soft point that I picked up. I also bought a couple pair of 5.11 pants. A young lady assisted me with that purchase. The customer service was excellent. The staff was attentive and the store was well stocked. Prices were fair to good. The location is right off route 95 so I'm sure they do a pretty brisk business as was evidenced by the numerous PPD officers that came and went during the 45 minutes that I was shopping. Highly recommend. read more

Shopped at Alantical Tactical the Philadelphia location and the staff were pleasant and extremely helpful, expecially Heather who made sure that everything l needed was available and met the department's criteria. Excellent job. read more

Nothing has changed. I ordered some 9mm ammo on June 6th. Now November - almost 6 months later. Cancelled order today. There is no incentive for Atlantic to ever ship when they receive payment up front. read more

the bathroom is disgusting. i've been coming here for over 5 months and quite often and i've never seen the bathroom clean! the floor looks like it's never been mopped. i see the same pee spots on the back of the toilet. i try not to use their bathroom unless i really have to. and there us always trash on the sales floor. read more

Grate place ....I have brought many guns but this place is the best for selection and price ... There is not to many places that can take care of my equipment needs as an police officer But this place does ...with very good service read more

They have a VERY low standard for customer service on their website. Their website listed 9mm ammo for sale at a good price and allowed me to purchase 500 rounds. It made no mention that it was a heavily back ordered product. Although I'm not surprised given the current ammo shortages nationwide, Atlantic Tactical did not mention the back order at checkout, nor did they ever send me an email notice of a back order. They simply took my money, then I never heard from them again for 1.5 months. Using the website's "track my order feature" simply showed my order as pending. When I called to cancel, she then informed me it was back ordered and did cancel my order and refund my money at my request. Very poor customer service though to take customers' money and never notify them of the backorder, or even apologize for the delay and thank you for your patience. Nope, she refunded my order and hung up immediately, no apology for the delay. Folks at this store should take a customer service 101 course. I won't be shopping here again and I do not recommend you do either. read more