I was told what to expect through the whole process. It was not long and Dr. Whitten was very…read moreknowledgeable and took time to answer questions. They even set me up with a follow-up eye doctor

I have had Lasik done here, and they are friendly easy and very good. I was surprised how quick the…read morewhole process is. And my vision is really great after Im about two weeks after and everything is good.

From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

Excellent medical care. Very nice staff. Thank you!read more

Well it has been 2 weeks since I had LASIK done and it has been a life changing experience so far…read more The staff has been wonderful, and the procedure went super fast. Dr. Mullen was my doctor and I he seemed very through to make sure I was a good candidate and that the procedure was going to work well for me. they used more fancy eye equipment and doohickeys then I've ever seen for measurement. I know they are using some new laser tech (sorry don't know the name) but it was able to correct some of my astigmatism so thing have been really clear too. (there is some haloing at night but they say it will clear up in a few months. really look forward to swimming later in the summer, but I've enjoy riding my motorcycle and using regular sunglasses. The price was very affordable (to me anyway) for the new procedure. Was glad I was refereed to him and his staff.

Very caring and professional staff and Dr Schultz always takes time to explain everything…read morethoroughly. I definitely recommend this practice.

IT SHOULD NOT TAKE 2 HOURS to get a routine eye exam when 15 minutes of that is the actual time…read morewith the assistant and 5 is with the doctor. If you have to send out notices to your patients to plan for 2 hours, you're doing it wrong. Rework your booking procedures!

Eye glass part of this business is incredibly slow…read more The parking lot has 3 very jarring speed bumps that are rough

I've been going to VEI for over ten years for annual retina exams as well as refraction testing and…read morecataract surgery. The staff and doctors have always been friendly and efficient but most importantly, I've always received excellent eye care. The facility is attractive and the equipment is up to date. I'm always confident that I'm receiving state of the art care for one of my most important health concerns.

We came because of Dr Kish. He has been our eye doctor for years and when he left Eye Institute, we…read morefollowed. We come from Fredericksburg.

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

Had to take my mom in here for a consultation for cataract surgery. The nurses and doctor were…read moresuper pleasant and very patient in dealing with my mom's unique condition. The reason for the two stars is when I called to speak to the accounting department with some questions, I got the rudest customer service representative I've spoken to in a long time, Andrea. She soured the whole experience for me. She was rude off the bat and impatient. Looking on yelp and Google reviews it seems this is a sour point for the entire practice regardless of location.

The quality of care is good, but the office wait times are unacceptable…read more For my annual last year, I waited 45 minutes to be seen, but gave them the benefit of the doubt. However, I just was there for an hour before they finally called me back, and since I had a work meeting ( which I thought having allowed 2.5 hours of time there would be enough room) that I had to get to, I had no choice but to cancel and leave. They wanted to reschedule, but I declined. I know they would not hesitate to charge me a cancellation fee if I were an hour late with no heads up (as they should), so I will go to a different practice where my time is respected. If you have an empty day, then yes, I recommend.

I went here on recommendations from reviewers. When I got there no one was in the office. I tapped…read moreon the plexiglass and they got angry at me for doing that. Dr. Pradham was nice but she said my problem was mites in my eyelashes. Sold me a little can of foam for $16 which didn't help me a bit. Took the prescription for my glasses to Costco and they were terrible. I went to another eye doctor and they got the correct prescription and now I see fine. So now I get emails from her selling her books. The a couple of weeks ago I got an email saying I owe them $100 for missing an appointment. I had canceled that appointment when I found out the prescription was wrong. I never received a reminder email or phone call so I called and they reluctantly said I would not have to pay.

The office was most responsive to my need for an appointment and got me in quickly. Dr. Pradhan was…read moreprofessional and listened to me. I felt heard and understood. Highly recommended.

Had Cataract surgery. The doctor and his team were excellent. Gr8 postop team as well.read more

My 17 year old had an eye procedure with Dr Monroe today. This practice is full of wonderful people…read morewith top notch customer service! Everyone from the door to the surgery room is so pleasant. I wish they were specialist so we could experience this every eye appointment. Today her procedure went well. Fast and informative. I stayed in the room during for support as she is 16 and they let her know what to expect in a detailed way she could understand but also kept her informed in the room. Overall I would go to them for anything with my eyes or my children. Highly suggest you looking them up for a specialist.