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    Atlanticare

    1.8 (4 reviews)
    Open Open 24 hours

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    HealthMed Urgent Care - Atlantic City

    HealthMed Urgent Care - Atlantic City

    2.5
    (13 reviews)
    0.1 mi

    I am writing to formally express my concern regarding a recent interaction I had with a staff…read moremember named Lana at your office. On my initial call with Lana, I explained that I would not be able to pay my deductible until July, as my appointment took place in March, and we are still in June. Although her tone was unprofessional during that conversation, she acknowledged my statement and indicated that it was acceptable. However, on June 13th, I received a voicemail from Lana again inquiring about the payment. When I called the office to follow up, the receptionist began to repeat my message when Lana interrupted rudely, demanding to know my name. Upon identifying myself, she abruptly took the phone and spoke to me in a hostile and disrespectful manner. She insisted she would charge my card, despite not having a copy of it, and when I reminded her of our previous conversation, she shouted, "So I have to wait?" I confirmed, and she continued to speak to me in a demeaning and aggressive tone. I found this behavior to be not only unprofessional but also completely inappropriate. I was shocked by the level of disrespect and lack of courtesy shown to me, especially considering I had already communicated my payment timeline. It is unacceptable for any patient or client to be treated in such a manner. After this experience, I investigated reviews of your facility and noticed that similar complaints have been made by others. This pattern of behavior is concerning and reflects poorly on your practice. I hope this matter is taken seriously and addressed appropriately. No one should be subjected to such treatment, and I trust that steps will be taken to ensure respectful and professional communication moving forward. I've never seen anything like this. This worker continues to harass me when the bill was already paid. Obviously she doesn't have enough work. Who texts a patient from their private phone? Very unprofessional and extremely inappropriate. Lana I'll see you in court.

    it is really 0 stars. I went in this morning with a bad cough. Wanted to make sure…read moreit was nothing contagious. And of course get treated I already did my own Covid test and negative. She said since coughing have to do Covid test. She said $75 and no insurance covers it. Then she hands me 7 pages to fill out and tells me to wait between glass doors. It was 12 degrees out and there with no heat. I said that is unacceptable they would put anyone outside to wait in 12 degree, especially all that come in are sick. no masks available either. Just go outside and wait. I sat and was so cold. I went in, got my $75 back and insurance cards and left. Never ever will go there again. Somehow I am reporting them. smh urgent care??? Unbelievable!!

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    Medical Director & CEO Dr. Marcel Stern MD
    Medical Director & CEO Dr. Marcel Stern MD
    HealthMed Urgent Care - Atlantic City
    HealthMed Urgent Care - Atlantic City

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    Atlanticare - hospitals - Updated August 2026

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