I was in there Friday 7/12/24 and I was not happy. I love Dr Logan had to cancel for whatever reason. Fine because I need to see a doctor because I think I still have an infection. A nurse took me back and he was a tall Asian man. Very nice in the beginning, but my mom accidentally interrupted him because she wanted to say what she had to say before she forgot. He looks at her and said "You interrupted me. So thank for you for that." My mom talks for me because she'll forget because I can't remember anything. That was not good mannerism at all. Then we see Dr Collin's and she said she'd send in the brail when I go for my eye prescription. Then she's no a Dr and sends in drops that my insurance will not approve. I'm struggling to see. I don't want to wait. The wonderful Dr Logan said on June 21, 2024 a Friday when I saw him get the form from the brail institute and he will have his people give it to him. Nothing at all. Those were his words. I'm depressed and I can't keep living in this world not being able to see. One more thing the male Asian nurse sat in front of me saying how I should fight or whatever and there are miracles. I'm a born again Christian and I do believe. However him saying that was he thinking I'm lying what I see or I'm faking. Why would I? That's how I felt. I don't like guessing unless I'm sure. Ever since I was a young kid. For how he spoke to my mom was not in the right as a Dr, PA, NP, nurse. I really only want to work with Dr Logan. He understands and has compassion. The others do not. They were also were to send what Dr Logan found to my optometrist Dr Michael Cook at i2ioptometey since he's been working for FIVE years trying to help. I love Dr Logan, but I never want to see anyone else at his office. I would give this man place zero if not for Dr Logan. He is the only one who deserves a star. read more

Would give 0 stars if possible, I have honestly never ever in my life had such a bad experience with a clinic/optical department before. 1. I had an appointment for 9:30, I was taken to the eye exam room by 9:40ish but the doctor didn't come to see me until 10:15. I was about to go out looking for somebody to make sure they haven't forgotten about me when the doctor saw me and said she's almost coming to me. 2. I gave my insurance details but they wanted me to pay 165$ for the visit. I asked why my insurance wont cover it and the optical department person just said "this is what the doctor quoted for you". And I repeated that I have never had to pay for an eye exam, my insurance has always covered it for the past 5 years. She double checked and removed the charge. I would have paid it if I didn't ask the second time. 3. They didn't have samples for my prescription, and I was running out of my old prescription (again something that never happened in the past 10 years of going to doctors in the US) 4. I asked the optician if I could pay for expedite shipping since I will run out of contacts in 4 days. She said that's not an option. And then after checkout she said she'll call me when they're ready for pick up. I asked if I could change the address to my house to save time, she said yes and charged me 25$. After a few minutes when I asked, she clarified that they would ship the contacts. Knowing that I am trying to expedite, I expected them to say fastest way is to pick up since they ship it to home address from their clinic and not directly through manufacturer. Honestly don't know how to react to this -_- Obviously had to cancel delivery and select option to pick up. 5. I called a few days later to check and they said the manufacturer has a delay and the contacts wont ship for another month!!!! Given I am now using my 1 last daily contact for the past week hoping I will get my new ones any day, I was shocked but it's not the clinic's fault. I asked if I could get the brand changed so I could get some other brand faster. They said they'll check with doctor and call back. Never received a call back. 6. I just noticed that my prescription has the wrong brand to begin with!!!! I have never in my life worn Acuvue moist, I showed the doctor a picture of my current contacts which also says acuvue oasys on them. I was not even aware of the type moist and clearly did not pay attention to the prescription. I have been tryin to get in touch with the clinic since then and no luck In general, this is the worst experience I have ever ever ever had at a clinic, I have gotten no help from them and have had to look out for myself by asking them to double check insurance, prescription, delivery details, etc. If I could go back to the past and called someone else who was accepting new clients I would. read more

If I could give 0 stars I WOULD! My mom had her appointment at 8:30AM it is currently 9:50AM and she has not yet seen the doctor. Horrible time management in this office. A patient checked in at 8:40am and said his appointment was at 10:30AM! And they roomed him first when my mom's appointment was first ! Horrible horrible horrible! read more

I called this place to make an appointment for a routine glasses exam.they got all the information(health insurance and eye test insurance)They said I can have a routine test and it's covered with my insurance.They will send me a text to give me an appointment.I had to wait a week before they send me a text and tell me they don't accept my insurance and I can't see a Dr.Then 2 days later they send me a text that they made a mistake and I have an appointment in 3 weeks.I called another place and had a appointment on the phone fast and sooner. I wanted to cancel their appointment and I couldn't do that by text(it's ok for them to send a text but they won't receive one).To cancel the appointment I had to call and wait on the phone for more than 15 minutes to be connected. don't waste your time. read more

Kindly have other patients waiting in your waiting room to not use speaker while talking on their phone. Nothing more annoying than having to listen to their loud conversations! Common sense not to use speaker phone but obviously you have people who have no etiquette. I suggest posting a big sign inside your waiting room. read more

Atlantis Eyecare - Ladies who have no phone etiquette. Using their speaker phone do every darn person can hear their conversations. - Optometrists Near Me - Laguna Hills, California

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Waited in lobby for 1.5 hrs from my scheduled appointment time. No apologies and wouldn't waive the co-payment for the inconvenience. I felt my time wasn't important enough. I waited two months to see the doctor just to find out it was only a consultation. They wanted me to wait another three months for an eyes exam. The eye exam was extremely expensive. read more

Very friendly staff. Always smiling and personable. I feel like "Norm" on "Cheers" when I come in. I hadn't seen the staff in over a month and they remember "The little things" and it makes you feel like you're not "Just another customer". Beautiful selection of frames for everyone. Highly recommended!!! read more

This place has amazing service, from the phone to the front desk to the doctor! I've been to eye doctors in the Midwest, south, and east coast. But I love the ladies here at Atlantis Eye Care the most. Thanks for taking care of me and my eyeballs. It's so nice to have contacts post-pandemic. read more

The staff are all pleasant and professional! Not a single complaint from me. Nice office too. The eye doctor was thorough and knowledgeable. I saw the doctor yesterday and came in today for the field test. I'd definitely recommend this practice. read more

Literally worst eye care center I have ever been to. Huge waste of time. Had to ask for a refund because I'll be having to go find another eye center. Costco optical has never looked better! read more

This place is a joke. The service is bad. Everyone is unfriendly besides the doctor. You have to wait for months to be seen. Think twice if you would like to make an appointment!! read more

I've waited two months to get a referral and exam by an ophthalmologist. I was seen on 12/17/21 by Dr. Collins for a medical issue (dry eye). I was charged $80 copay, which I'm never charged for a medical issue, but I was willing to pay as I was finally seeing an ophthalmologist. Dr. Collins told me she was going to prescribe (refill) my Rx for Xiidra. My pharmacy never received an Rx from Dr. Collins. When I looked up the Atlantis Eyecare website, I learned that Dr. Collins is an optometrist. I already have an optometrist. My referral letter specifically states I am to see an ophthalmologist and I feel the staff failed me in this regard. I also now believe the staff charged me for an optometrist exam rather than running the fees through my medical insurance, as would be indicated by a medical issue. So, here I am, short $80, no eye meds, and still haven't seen an ophthalmologist. I could not be more disappointed in the care I received at Atlantis EyeCare. I attempted to contact them directly through their website but, sadly, the site is as dysfunctional as the rest of the office. read more

I won't be back. I thought I'd try a new opthamologist office and ended up with appointment with optometrist instead, Dr. Collins. I wanted to get floaters and occasional flashes checked by an opthamologist once a year. Dr. Collins was nice enough and told me I was ready for cataract surgery, but I told her I recently saw my regular optometrist and said I am not ready for surgery yet as I have a year's supply of contact lenses. I will go to another office next time for another opinion. I don't know who the Asian male that took care of me and gave me eye test, but he was horrible. Didn't introduce himself...poor manors. Talked too fast and not loud enough. I will not return to the office. read more

This review is simply about trying to get an appointment with Atlantis. I contacted Atlantis for an appointment through their website, on their "Request An Appointment" link. Very soon I after received an email stating, "Thank you for contacting Atlantis Eyecare. Our team will respond to you shortly!" That was TWO WEEKS AGO. A person could go blind waiting ... literally. read more

Dr. Logan is a true professional and highly regarded in his field. Additionally, I cannot say enough good words about the staff, from the receptionists to the technicians. My one eye has been like a leaky faucet for a year. I saw numerous ophthalmologists who told me it was dry eye. Dr. Logan immediately diagnosed that it was a blocked tear duct.  Two weeks later, he performed surgery. I must say I am not a very good patient, but Dr. Logan is an excellent doctor. I was awake during the procedure and was very nervous. Two staff members were very thoughtful and held my hand. I hope I didn't squeeze theirs too tight! Dr Logan is very thorough and explained the process and results the entire way through. The surgery was under an hour and painless. One of the best decisions I have made and no longer dealing with one side of my face constantly wet with tears. I am extremely happy with the results. Dr. Logan is very knowledgeable, courteous, and has a warm personality. He takes his time to listen and understand any and all of your concerns. Scheduling with Dr. Logan is a real treat that your eyes will thank you for and to top it off, it doesn't hurt that he is movie star handsome! Dr. Logan deserves TEN STARS. He is THE BEST. I thank & appreciate Dr. Logan & his eye care team. read more

I am extremely happy with the care and attention I received at Atlantis Eye care. My glasses were ready in one week when I had anticipated longer. read more

Try to find another eye speciality office. Every single time I come with my dad he comes with an appointment and they can NEVER seem to stay on schedule! I would understand if they were 5-20minutes behind... But it has ALWAYS been about a 1+ hour wait to get seen even by a nurse!! Today was especially bad... It took almost 2 hours to be seen by Dr. Logan! I don't even know why they make appointments at all? The staff and Dr. Logan are great... But someone seriously needs to try and keep the appointments on some type of schedule!! FYI - if u have Obama care silver, your copay for a visit is $50 every visit. read more

Terrible scheduling ... have waited about 1 hour on 4 different occasions trying to see doctors for eye exam. Find another doctor!

I see the reviews here. Time is a concern ..... in this fast everything society where we all live in, drive-Inn and fast delivery it seems to be the normal in everything. Thanks that If a Dr. is not "on time" to see me , it may mean that he is spending quality time with other patients. He/she is listening rather than rushing services. No problem with these team of professional. Excellent services. My only odd note will be about surgery's scheduler G. who forget that she is there to offer a service to people, regardless age, race, economical status, etc THANKS TEAM read more

Everyone there was amazing. So attentive and provided great customer service. The only reason I didn't give a 5 star is that they need to get a better selection of glasses more upscale ones and more current styles. The men's selection was very bare and they didn't have current or upscale styles. The doctor and the technician were great. read more

Please read BEFORE you schedule!!! If I could give 1/2 a star I would, honestly to say this office cares about their patients would be an over statement. After driving for 2 hours to get here early for our appointment we are told "sorry Dr is running behind". Really you couldn't have called and told us we would be waiting over 1 1/2 hours for doctor. No I don't understand how since he had surgery in the morning he is behind by two hours, funny I worked this morning, drove two hours and still seemed to make it early for an appointment. Then there is a notice if you don't show you get charged SERIOUSLY my hourly time is just as important as his. Several people had to leave after waiting 2 hours taking time off work and still having to make another appointment to come in. Sadly for some people that depend on every hour they work it didn't seem like the staff or the doctor seem to care much. So if you have extra time to sit around waiting then by all means this is your doctors office! Good luck hope Dr cares more about the surgery then how he and the staff treat you while you wait!!!! OH my heavens to Betsy Ross what is up with this doctor? Seriously with what he charges he surely can afford a watch the shows the correct time. Now waiting for surgery and he's over an hour late!!!!! He really seems to think he's so much more important than anyone else since he doesn't seem to care about our time geesh fine a different doctor if you can!!!!! read more

Dr. Claudia Collins is the best Optometrist we've been to. After years and years of having yearly eye exams, we feel she gave us the most comprehensive exam and explained everything she was doing. We couldn't be more impressed! read more

I had a surgery appointment at the surgical center in Laguna Niguel and went to sign in. After waiting in line I was told that Dr Logan was not scheduled to be there until Oct. The person at the desk was kind enough to call someone to find out where Dr Logan was performing the surgery. I then had to rush back to Laguna Hills a half hour late. The office in Laguna Hills needs a better filing system. read more

I paid the extra $6000 for multifocal lenses for cataract surgery because I was told I would not need glasses again. I still have to wear reading glasses and my distance vision is so poor I can't drive on the freeway anymore. Was told this cannot be corrected so I am stuck with this situation. Very disappointed in this doctor. read more

The doctor and all other employees were super kind and very professional. I am glad I chose this office for my eye care.

I'm very pleased with Dr Banuelos, my ophthalmologist, and her thorough care. She does not seem to rush and explains each test. She is also warm and friendly. I have also seen Dr Logan for a cataract exam and was happy with his care. This week I saw Dr Collins, my optometrist as well and received excellent care. read more

We had an emergency appt for my son to be seen because of an injury that happened on Sunday. The staff was absolutely amazing and were able to squeeze us in with a next day appointment. The front desk staff was extremely friendly, then Tien is the guy who took us back to the room - he was awesome! So friendly and knowledgeable and had a full on conversation with my 12 year old son. Then onto Dr. Banuelos... She was AMAZING! So good with my son and explain things to both of us. Took every single precautionary measure possible and spent a lot of time with us making sure she answered all of our questions. I am so thankful we were referred to this office and I highly suggest Atlantis eye care and Dr. Banuelos! Thanks for being such an outstanding practice! read more

Discriminatory against special needs. My daughter has high functioning autism and they require a referral from primary care physician for special needs children. I was looking for a pediatric ophthalmologist only because when they work with children, they are typically more patient. I was informed by the desk clerk that because I stated she had autism (explaining why seek regular exams rather than waiting to be told there is a problem) we would have to have a referral per office policy. This is not typical for our insurance. We are not required to seek referrals for eye exams, at all. This is obviously a ploy to deter special needs parents from seeking exams at their office. Had I never mentioned my daughters autism there would have been no need for the referral. I am very well versed in what my insurance requires and in 10 years of using that insurance we have never needed a referral. read more

I contacted ur service yesterday at 8:38am talked to chris and asked her cancel my lenses and email my perscription to sandyharvey1951@gmail.com and send me my 40.00 i put down i called and left a message with ur service to this effect at 5pm i just cant afford 76.00 hopefully everything is in order read more

My experience here was amazing! I was lucky to have been helped by Laina. She helped me understand my coverage and made sure I took advantage of all extras available to me. She also took the time to explain the benefits of the add ons. I will definitely go back again. read more

We got off to a rough start scheduling an appointment and parking at the Taj Mahal (but I found out the office does validate your parking ticket). However once we got in there things went much better. The reception was good with my fourth grade daughter but the doctor (Dr Ma) was outstanding with her. She was great and professional and very friendly. I will definitely ask to see her next time we go. read more

A professional organization from top to bottom. Requested an appointment on line. I was called back the next day, and my appointment was all set to go. The office staff was very friendly and more than willing to help and answer questions. Thien, the technician, was excellent and didn't mind all of my questions. Dr. Ma was professional and very knowledgeable. I was treated as no question was too small to ask. I will be recommending this office to anyone that needs eye care. A 5 star organization!! read more

Dr. Chin and Barbara Wong her assistant were extremely professional when preparing me for cataract surgery. It made my procedure seamless. The office staff was friendly and answered quickly when calling. Highly recommend using this company. read more

I love this place ! I brought my daughter here to get her eyes checked and everyone was so friendly and nice ! Fabulous service and speedy we will definitely be back. read more

What a great experience, Dr MA and Sarah have assembled a very professional, friendly, knowledgeable and entertaining staff. Highly recommended this office for your optical needs. read more

Very nice place. Front desk is very pleasant and helpful. Sarah and Dr. Ma are awesome, very personable and helped me get my contact prescription right. So very happy I found this place. read more

Couldn't have been more pleased with the care here at Atlantis Eyecare. The assistant, Jimmy Nguyen, was excellent with all of the preliminary tasks followed by Dr. Ma. She is the best doctor I have experienced with regard to professionalism, knowledge and patient interaction. So glad that I am able to give them a five star rating. Cari, 11/18/16. read more

Had to use Yelp to vent since this experience has been bothering me since my appointment yesterday. I was referred here because I had an eye infection a few months ago and really just wanted an eye exam to make sure there wasn't anything more serious going on with my eyes. I had an appointment with Dr. Bañuelos and although I respect her ability, I was very much put off by her as well as her assistant. Felt rushed and both were abrupt and quite rude, to be honest. I have worked alongside doctors for over 12 years and none of them have made me feel like she made me feel yesterday - and I was her PATIENT, which is very disappointing. I received not just one, but two, very condescending definitions of what the difference was between an optometrist and an ophthalmologist. She made me feel like my little eye concern was too insignificant for her MD degree. I will never go back there and would never recommend her and am very surprised she deals with children. Hopefully better than how she treated me. read more

Took my mom in for her exam today. Dr. Montana was great. The reason why I'm giving it a 1 star is because her assistant was HORRIBLE. I don't know if he was mad because my mom spoke Spanish only or if he just doesn't want to be there. read more

Dr. Ma listened to my concerns and was very helpful and understanding of my eye care needs. She was very good at explaining the changes that my eyes were undergoing and never talked down to me not did she get annoyed with my lack of knowledge. Sam was very patient and helped me select a great pair of glasses. read more