We're still waiting for a letter that my daughter requested herself. Really do wish they would follow through. Whole family received classes today! I really like the pair they helped me pick out and all the prescriptions were precisely done. Additionally, There's a new very nice and professional optometrist here, today was her first day, she said. The front staff are very nice as well well. read more

Aliso Hills Optometric Group - WoW - Optometrists Near Me - Aliso Viejo, California

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If you want someone who's incredibly good at their job, genuinely honest, and sassy in the best possible way, this is the place for you. If you get nervous during eye exams, don't worry--Dr. Tanya makes the whole process feel easy and comforting. She truly did an amazing job. I'm not exaggerating; being here was such a great experience. Walking in felt like a calming breeze. Growing up, getting glasses was always stressful because my mom was overly focused on appearance. Now that I'm an adult, I get to make my own choices--and coming here felt empowering. Dr. Tanya is smart, funny, and delightfully sassy. She reminded me so much of my Japanese‑American teachers, which made the whole visit feel familiar and comforting. And the best part? I walked out with a stronger prescription and a pair of glasses that genuinely make me look better. This place is so good that at one of my previous jobs, I even recommended it to a new coworker who needed glasses. After hearing about Dr. Tanya, he told me he'd be coming here too. read more

I'm giving a one-star rating, but I want to start by acknowledging the positives. The receptionist, Vivian, was kind, helpful, and welcoming from the moment I walked in. Kiki, the tech who helped fit me for my glasses, was also wonderful--patient, professional, and incredibly helpful. Both of them deserve five stars. Unfortunately, my experience with Dr. Nguyen was the complete opposite. She was rude, condescending, and dismissive throughout the entire appointment. I have a lifelong condition affecting my left eye, and instead of showing empathy or professionalism, she made several hurtful and unnecessary comments about my appearance, including referring to my eye as "droopy." Her attitude was unkind and completely lacking in bedside manner. I left feeling shocked and disrespected. I actually questioned myself afterward, wondering if I had somehow done something wrong--but I was in a great mood, the weather was beautiful, and I came in with nothing but good energy. After reading through several other reviews, I realized I'm not the only one who's had a negative experience with this doctor. The silver lining: I called afterward and was relieved to learn I don't have to see Dr. Nguyen again when my glasses arrive. I would absolutely return for the excellent service from Vivian and Kiki, but I cannot recommend Dr. Nguyen to anyone. read more

Yes, I recommend Aliso Hills Optometric Group, the staff are very patience, caring, and friendly. I have the options to choose the frames & color of my eyeglasses that I like & there are many different brand Designers Sunglasses I can purchase at this office read more

Hey, I like this place! This review is overdue, but still valid. Last year I called and got an appt right away with Dr Tanya, as my vision in my eyeglasses seemed like it needed some adjusting. It did. Receptionist, whom I don't remember her name, was very sweet and accommodating. Dr Tanya had excellent bedside manner and adjusted my prescription. Within a few weeks, I had my glasses, and they were cute! I've moved away, and haven't returned, but appreciate my experience with them. read more

Aliso Hills Optometric Group - My new glasses! - Optometrists Near Me - Aliso Viejo, California

Awesome staff very professional and polite from desk to back I definitely make this my primary eye doctor

Came here as I needed glasses. stuff was friendly, but the doctor was bluntly rude, condescending calling me " honey", unprofessional, short -tampered and constantly interrupting. She clearly even didn't look at the chart, as was asking questions i already answered. Instead of helping to decide on what the second distance should be for my bifocals, she was repeating that " i don't want you to come back and tell me you don't see. it us more work for us to fix It". she was wearing the outdoor jacket, as she was going for a hike. while, I was deciding undo her unfriendly glare what feet should be the second distance, she just turned around and told me that she doesn't need me as a patient and I could find another place. read more

They are so honest, kind, helpful, and professional, especially prices is reasonable, highly recommendation for eyes care!

I don't wear contacts or glasses, but I came here for my annual eye exam since they had availability on Saturday's. The staff is very friendly and the office is clean and tidy. When I called in, Kianaz was very friendly and accommodating to my requests. She was just as helpful in person. Everyone was wearing masks and there was sanitizer available. It was easy to get an appointment that fit my schedule and I did not have to wait long to be seen. There is plenty of parking and the hours worked well with my availability, so I will definitely be back next year! read more

I came here for my first set of glasses and everything went smoothly. I'm not sure if there are are new owners but my second experience was horrible! Picking out glasses was so easy the first time but this time they were rude, short, and to top it off when the glasses came in they were NOT the ones I chose. Not to mention the gentlemen assisting with this process is very hard to understand and very confusing. The glasses that came in were baby blue with checkerboard on the side and looked like for an elderly person. I told them they were not mine and they went nuts on me. I kept insisting and they said that they have cameras and would prove me wrong. We went round and round and they rudely said they were closing so I'd need to come back. I called ahead and asked if they viewed the film and they said yes and that they were right. I asked to see the film and they refused! They said I can come back and choose new frames but I would have to make appointment. When I finally went in they let me choose another one at no cost, probably because they knew I was RIGHT! Now I have my glasses and for the first time in my life I get headaches every time I take them off. I will never go here again!! read more

Absolutely the WORST place to go to for getting you glasses done; I dropped off my frame to them and been waiting almost 3 weeks, I just called them and they just gave me different excuses and pretty much told me to wait for another week even though when I called earlier this week they told me they're doing the last touch ups and it would be ready by the end of the week...smh this is the last time I'm going to this place to get my glasses done, horrible customer service, and very long wait times. I do not recommend this place to anyone considering I've been without a glasses for 3 weeks thanks to these bums read more

Had a great experience. Dr. Nguyen was very knowledgeable and helpful. She took her time helping me with my check up appointment and answered all of my questions. I definitely recommend others to come here. Kiki was very helpful and kind also. read more

Dr. Nguyen and her staff are amazing. First of getting an appointment was the easiest process that I've gone through. Everyone is so welcoming and smiling all the time which makes the visit even more pleasant. It's a very friendly and safe environment. Everyone is wearing either one or two masks with hand sanitizer available as well. All in all I am very pleased and will definitely recommend this office to all my friends and family. read more

I was very impressed with the number of tests performed when I visited the office last March, 2021. So much so that I made appointments for my wife and son to see the trusteing doctor with skillful and extensive evaluation of the eyes. read more

So pleased to have finally found an optometrist who cares and is super friendly. This is my first time being prescribed glasses and the fact that they took the time to explain everything was huge for me. Kiki was an amazing help. I highly recommend this place. read more

Love Dr. Nguyen! The staff is amazing, warm, sharp and fully Covid-19 prepared! At my annual visit yesterday, she took extra time to discuss current medical community concerns, and I so appreciated that! Both my daughter and myself are very happy with their services. Love this practice so much! Highly recommend. read more

I have been going to Dr. Tanya Nguyen for several years. She gives you all the time you need and makes sure to explain, in detail, any questions you may have. Dr. Tanya also has a wonderful team, highly professional, and extremely positive! Kiki, the receptionist, is super kind and welcoming. I always have a pleasant experience, and I highly recommend this office! read more

Dr Nguyen and her staff are amazing! Loved the experience and they seem to follow guidelines well to keep a safe and clean business. Also Kiki was really kind and helpful. Definitely recommend ! read more

Love Dr Ngyuen and her amazing staff! She was patient, thorough and informative. She answered all my questions patiently. I love my new glasses. Kianaz was also incredibly helpful with a very friendly demeanor. Highly recommend!! read more

Dr. Nguyen is so kind and thoughtful especially during this pandemic time. It's so clean and they sanitize after each patient. She's been doing this for 30 years and it definitely shows. Her staff members are all so kind and knowledgeable. I had a emergency medical visit and made time to make sure I can be seen and I'm so grateful. read more

You replied to nothing I addressed, and you think my family continues to support your business? Now that was just a distasteful reply. Not one of my family members have been to your business and they don't plan on it. Thanks for trying with the reply though. read more

I loved Dr. Nguyen. She gives great exams. I would give her 5 stars. The 1 star is for the customer service with the front office. Dr. Nguyen and one of the guys assisted me with picking out a pair of glasses. I went over with them exactly what I wanted. It was their recommendation on how to order through my insurance. I at first, didn't get my glasses within the two weeks they told me they'd be in. They had to be shipped to me. I blindly assumed the lenses were correct when they were sent to me. I finally wore them for the first time, months later (since I had moved). They didn't seem right so I had the lenses changed out. They were still wrong. I called the office to see how I could get them corrected to the right lenses. Someone transferred me to someone named Dawn. I briefly told her what I had ordered and what I received. She kept talking over me and telling me I was wrong and that they would never order glasses for me the way I was telling her. Which is 100% wrong, being the fact that I own a pair of glasses I got from that office a year prior. The exact way I ordered them. I was on the phone with her for over 30 mins asking how to fix the problem. Meanwhile she was being extremely rude, talking over me and yelling at me for no reason. Telling me I don't understanding her because I'm not listening. I heard every word you said. YOU were not listening and comprehending what I was saying because you were too busy trying to convince yourself that you would were right! I never once said I was right or correct in all of this. I was explaining what I ordered and asked how to fix things and she continued to yell at me. I was referred here by friends and my family. I will never be back and after I've told my family what had happened, they won't be back either. You cannot run a business by yelling and belittling people. read more

What a great group of people. From the front office to back office, everyone is super kind and friendly and make your experience wonderful. In the times of uncertainty, Dr. and her team were Very COVID conscious and ensure safety first. The entire team was able to address my concerns and walk me through the entire procedure. Love this practice and would recommend to all my friends and family. I am forever a patient there. read more

I've been coming here for over 10 years! Love the doctors, staff, and their frames, sunglasses, and service! I take my whole family here and recommend to friends all the time! I am well taken care of here :) read more

Aliso Hills Optometric Group - Optometrists Near Me - Aliso Viejo, California

I needed to have an eye exam and a solution so I could return to work ASAP. Thank you for making my appointment the next morning on a Saturday! No one else could(calling Friday morning). I came in and explained my situation and Thank you Don for understanding my needs and he said he could cut my lenses same day! I had my eye exam which was very thorough and Dr. Sabrina Yakub was so great. She is a personable and genuine person to meet. Then I was fitted by the optician Linda, who was so cheerful and helpful! I love my glasses. And Don had my lenses cut same day while I had a coffee. Amazing. The frames were a bit tight after wearing them a few days. I called and Linda said come in. I went same day on my lunch hour and she fixed the fit on the spot. It's hard to find such great personal service. She said if I'm still having trouble to just come in and she will fix it. Thank you to everyone at Aliso Hills Optometric Group. I got back to work and love my glasses. read more

My family and I have been patients of Dr. Tanya for many years. Recently I had a problem with my vision that required a specialist, Dr. Tanya went above and beyond to have me seen by a specialist. She actually called multiple offices in order to get me the care that was necessary to manage my problem in the timeframe needed for a positive outcome. Dr. Tanya treats all of her patients with compassion and validates all concerns brought to her. Her staff is extremely helpful, a special shout out to James who is always willing to adjust my glasses as many times as it takes to get the perfect fit. Stephanie W. read more

My frames were defective, broke shortly after I bought them. called office and brought them in. Manufacture said this was not a defect, when CLEARLY it was. Office did not support their long term customer . Told me I had to buy new ones. They don't support the products they sell ! Buyer beware- lost two customers and gained a lot of bad press at a large shipping company. Keep looking - they literally said ZERO words to me when I went to pick up my glasses and complained they weren't supporting their customer. VSP has other providers. read more

The doctor herself is very kind and professional. I've been coming here for about 5 years. Never again. The lenses that they ordered came scratched. I didn't think much of it as I figured that's what a warranty is for. They reordered the lenses and when I went to pick up my second pair they had put the same scratched lenses in the glasses. Then, they went in the back and found the new lenses also were scratched. I asked for a refund and they decided to charge me $120 restocking fee on $366 glasses after initially telling me it was only a 20% restocking fee. Which I shouldn't even have to pay. She told me I had to pay the full price of the actual glasses and lenses minus the insurance coverage. So I paid for their 2 mistakes. Not professional. Don't risk buying lenses from them. If anything, come here only for the Dr but get your prescription filled elsewhere. read more

Dr Nguyen is very through and taker her time while doing an evaluation. Friendly and Courteous staff

The Aliso Hills Optometric Group is fantastic. Everyone and every procedure was so wonderful, and better than you can imagine. Top notch, warm, friendly, and explained every detail so that I would understand. I highly recommend this place. I can't stress enough how wonderful the staff and the doctors are at this location. I would put any family members or friends in their hands. read more

My wife have been going to this location for several years... even before Dr Nguyen owned the office. The staff is friendly and professional. Dr. Nguyen is very patient and happy to address any concerns. She's very knowledgeable. I read a few of the negative reviews and can't imagine that they're talking about the same office. read more

Avoid this office, they will give you wrong prescription .... and then be too arrogant to admit and fix their mistakes... I took my daughter for an annual eye exam and contact fitting Oct 3, 2018. We got to see Dr. Lethuy Tanya Nguyen, one of the co-owners. She was extra nice and friendly during our first visit. She gave my daughter tryout contact to test. However from the start my doughtier realized that those were not the right prescription. We visited the following week or so for a follow-on, and the Dr. Lethuy gave her a new set of contact to try that had astigmatism correction this time. Same feedback from my daughter as she was seeing blurry and they were an obvious not fit for her. We visited the office the third time, and this time the Dr. was really upset because my daughter took them off and did not come wearing them. My daughter tried to explain to her that the contact were bothering her, hence she is not wearing them. Then Dr. turned to me and asked me what to do. I told her that she is the one the need to provide advice not me ... I think DR. was simply tried to our multiple follow-on visits and just wanted to finalize the prescription. I made another appointment with our local COSTCO Optometric office and those guys have really up dated testing equipment vs. the manual old fashion set up that DR. Lethuy has. Summary; the BOTH the refraction glasses prescription and the contact ones for BOTH eyes were off. There was no astigmatism to correct. It was so non-complex reading were both eyes had the same reading measurements. Went back to the office trying to get my money back by showing them the major discrepancy in their testing results but the they are playing games, like check back tomorrow since the DR. is not in the office. I gave the office time to correct themselves (2 weeks) but they do not want to fix the issue. I got my co-payment from my Visa Credit card and I am filing a dispute with the Aetna. read more

I've been going here for over 10 years, the previous owners/Dr's were amazing and if this review was for them it would be 5 stars. On the last yearly visit the new Dr's decided my daughters prescription was too strong and changed it. At first we told our daughter that it may take a few weeks to get used to the new prescription but it's not been over 3 months and she still complains of blurred vision and headaches from wearing the new prescription. We've made an appointment with another group and my family will not return here. read more

I was absolutely impressed with the entire staff. They were courteous, friendly, and extremely knowledgable. I was literally in and out in a little over an hour with a pair of glasses ready to go. I would strongly recommend this group. Thank you read more

I hadn't had an eye exam done in 2 years and decided it was time. Aliso Hills got me in very quickly for an appointment. Upon arrival I was greated by friendly staff. Their facility is very clean and well kept. I was able to talk to the optometrist without feeling like she needed to rush to the next patient. Ordering my glasses and contacts was the same, I was given options and the staff was great! I had several questions about my insurance and coverage etc and they were very patient to explain and help me pick out what I was comfortable with! Once I ordered my contacts I received a phone cal the next day to pick them up! I will be returning to this office for all future exams. read more

Very thorough and friendly. Our family has been coming here about 10 years and we couldn't be happier with the "new" staff. Our visits with Dr. Nguyen have been professional and at the same time both personal and caring. I wouldn't think of going anywhere else. read more

Awesome service!!! Made my eyes see again. I left another eye doctor for them and I'm so glad I did. Dr. Tanya knows her stuff. James and Kiki are extremely helpful and nice. read more

The staff is very friendly, helpful, and attentive. Dr Nguyen explains everything and is more than open to answer any questions or concerns you might have. They have a lot of availability and I was seen right at my appointment time. read more

Dr. Tanya and staff are amazing. Dr. Tanya cares not only about the health of your eyes but your overall health and well-being. I highly recommend Aliso Hills Optometric Group for eye exams, contact lenses, eye glasses and sun glasses. read more

Dr Yakub is fantastic! Her examinations are very thorough! My husband really appreciated her suggestion that he try multiple contact brands to figure out the best fit. He couldn't be happier with his new contacts. Also the glasses department was exceptional in assisting us to find the perfect frames. My whole family couldn't be happier with our new prescriptions, contacts, and glasses. Thank you for taking such good care of us! read more