They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

Complaint Summary: Unresolved spa leak, cracked concrete and…read moretiles, broken heater, and nonfunctional wireless system -- all left unaddressed despite repeated requests for service since 2022. Detailed Complaint: On July 15, 2021, we contacted Pete Alewine Pool and Spa for a consultation regarding the construction of our pool and spa. After meeting with Mr. Pete Alewine himself, we were informed by Stephanie W. that the project would not begin until the later part of 2022. Despite the long wait, we were confident that this was the right company for us and believed the quality and professionalism would be worth it. Our pool was eventually installed, and we were initially pleased with the work. However, only a few months after completion, major issues began to surface -- and despite numerous attempts to get them resolved, we have yet to receive proper service or follow-up. August 24, 2022: We contacted Diane B. to report a major leak in the spa, including photos. Diane promptly responded that Paul had reviewed the photos and that someone would come inspect the issue. No one ever came. September 8, 2022: The leak worsened, and the surrounding concrete and tiles began cracking. We reached out to Diane again with updated photos. Still, no one came. September 16, 2022: We contacted Diane once more for assistance. Again, no response or service visit followed. August 31, 2023: We reported further cracking around the pool and spa, likely caused by the ongoing leak. No resolution was provided. June 6, 2024: The heater, which was still under warranty, broke. It took over a year before someone finally replaced it. Throughout this time, I repeatedly called the company asking to speak directly with Mr. Alewine, but was told that was not possible. Each time, I was assured that someone would come out to resolve the problems -- yet no one did. July 14, 2025: I contacted Allison M. for a status update and provided new photos showing worsening damage. Allison said someone would review the photos and get back to me. September 3, 2025: I reached out again to Allison and Tim for an update. I received no response. It is now October 2025, and we are still waiting for someone to repair the leaking spa, cracked and uneven concrete, and damaged tiles. Additionally, we paid for the installation of a wireless connection system for the pool and spa, which has never functioned properly. To make matters worse, we continue to pay nearly $500 per month to Pete Alewine Pool and Spa for cleaning and maintenance of a pool and spa that we have been unable to use since August 2022. We have remained patient and loyal customers, choosing not to escalate the matter in hopes the company would honor its commitment to service. Unfortunately, after over three years of unresolved issues and unreturned communication, we feel we have no choice but to file this formal complaint. Desired Resolution: We respectfully request that Pete Alewine Pool and Spa: Immediately repair the spa leak, concrete, and tile damage. Ensure the wireless system functions as originally promised. Provide written confirmation of warranty coverage and a service schedule for completion. Consider partial reimbursement for the extended period of lost use and ongoing maintenance costs. Mr. Alewine, we chose your company because of your professionalism and reputation. We only ask that you uphold those same standards now by resolving these long-standing issues as soon as possible.

We went all over looking for the right available spa hot tub, we drove all the way to Georgia and…read moretried four different stores, to no avail. And then we decided to try close to home, so glad we did. Sales people are informative but not pushy, delivery and set up was a breeze. We were given the basic chemicals and was educated exactly how to maintain to absolute perfection. I was told if there were any concerns or problems to just contact them and they can solve our problems. Some of the nicest people I've encountered during a major purchase. I would highly recommend checking these people out if you are in the market. They have all different sizes as well as accessories. Thank you Pete Alewine Pool and spa of Lexington this will make a tremendous difference in our health. You guys are all awesome

I have know both personally and professionally Crystal Pools, LLC and the family that owns Crystal…read morePools. I am an accountant by trade, so I know many people int this industry. There are a number of businesses and individuals in this industry that provide Service, Maintenance, and Construction of pools in our market. As a business owner, I am often asked, "Who is your competition?" In my opinion, if asked this about Crystal Pools, there is no real competition in our market. Their pool designs are First Class, their pool construction projects are stellar, and their concern in providing services to their customers is always attempting to exceeding expectations. In the world of on-line reputations and reviews I feel it is extremely important to provide clear, honest, factual reviews based on your experiences. They may not be the cheapest, and are definitely none of us are perfect, but, the care and concern for their customers has amazed me in the 20+ years I have been associated with Crystal Pools and their family.

we have not been satisfied with the results of $80,000 pool remodel by Crystal pools…read more when me wife would reach out, she would get texts back that would disappear. our issues still have not been resolved after two years. We don't get returned phone calls when leaving messages.

I paid over $7300 to have pool repaired and concrete stained and repaired in May 2018 and bi weekly…read morepool maintenance. Last time I heard from them is Sep 2018 when the owner told me he did not have the money to refund me. Has refused to return any calls or emails. Does not even know how to do any pool repairs, has to hire someone else. Beware of Paragon Pools of Columbia SC, as the owner will rip you off. Not trustworthy or honest.

I was one of the first customers in Columbia and stayed a customer until my house earlier this…read moreyear. Always quick to respond and sensitive to my budget needs. Not only did they clean weekly for me but over those several years helped me by replacing pump, filter and salt generator. Great company to partner with!

Complete pool service was great and helped rescue my pool from the swamp it had become. They are…read morereasonably priced and great with communication

Tristan was AWESOME. Super friendly, efficient, and thourough. Our pump was not self- priming so we…read moreneeded service fast. He diagnosed the issue and explained everything so i understood the root cause. He even helped fix my schedues on the main panel that i clearly had not updated in far too long. It was a pleasure and THANK YOU for amazing service​

LMR replaced out pool liner and sand filter about a month ago. They also removed a piece of the…read morepool deck that needed replacing and prepared the spot for the concrete guy. we have been very pleased with their work. All the guys that came out were very personable and polite. would definitely recommend.

LMR pool has been doing weekly maintenance service for me for about six months. I love the staff I…read morelove the work they do. they're very attentive to detail and when I Have a problem they answer right away. I would recommend for service!

Jason did an excellent job installing our pool heater. I would definitely recommend Fasnacht Pools.read more

Made a purchase here recently and the item would not work. The store ownership refused to accept a…read morereturn and told me to deal with the manufacturer and that is wasn't there problem. The manufacturer was also uncooperative in resolving the issue so I am left with a purchase new product that is a lemon.

Aquarian Pools built both my commercial and personal residential pools, and I couldn't be happier…read morewith the results. They do an excellent job from start to finish, handling every aspect of the project with professionalism and attention to detail. I highly recommend them to anyone considering a new pool project. They are financially sound, dependable, and the owner, Wesley, is heavily involved throughout the process, which gives customers added confidence and peace of mind.

Tom is very knowledgeable and super helpful with all my pool needs! He's always super friendly and…read moregives great instruction with how to keep my pool looking great!