Travis and his partner did a amazing job installing pool…read more Very respectful and efficient. Was done in less than 4 hrs. I can't recommend him highly enough..better than a 5 star.

Had Travis Reese put in an 18ft pool Above Ground for us. He is amazing! He is top notch service…read more Was very precise on how he put it up, explained everything we needed to know as we are 1st time pool owners. There when he said he would be, did not leave until we were happy!! Excellent Service! 5 Star all the way. Please use him if you need a Pool or Service. He and his team go way above excellence!!!

Cannot recommend. Don't believe they offer online quotes. Sent a full scope of work along with…read morepictures and design rendering for a remodel. Said they needed to come out. I offered a Monday where I was at home. They couldn't make it, absolutely no problem at all. Miguel said let him know any day the rest of the week and they'll be there. Checked my schedule then arranged things around with work to be able to be home on Thursday. Asked him on Tuesday if Thursday would work, he said yes. Then Thursday morning, he asked what time, I said outside of 1-2 PM, I am free any time, just give me a heads up when you're on your way. Said he would and then nothing. No text, didn't show up, didn't call. I can understand if things happen but, the expectation is communicating that. Pretty disrespectful as customers tend to need to work around their own schedules to accommodate these builders who overall don't seem to have respect for peoples' time. If you're not accepting work, don't say you will then never show up and waste peoples' time. When companies act this way for people who haven't given them any money yet, just imagine once they've got skin in the game. Would avoid any place that isn't going to do the minimum for a good first impression.

Miguel and his son Miguel were outstanding both in the service provided as well as communication…read morefrom the first time I spoke with him. Very efficient, great responses, Work was pristine, and they cleaned up thoroughly after themselves. I would highly recommend for anyone even questioning getting repairs done to a pool. I wish them the best of luck in their endeavors.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Excellent service, knowledge. Friendly, reasonable and reliable! Arrived on time. Kept me…read moreinformed. Great to know I have someone I can count on to keep my hot tub running!

I had a hot tub with a intermittent circulation which was 99% diagnosed from symptoms and confirmed…read moreand repaired in short order once Jason arrived on site.

They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

Ted knows his stuff. I received great service and wish I had him be able to do our work much…read more sooner. He is truly gifted with attention to detail, experience, skill, and integrity with perfect down to the millimeter precision pool liner installation. Ted also repaired vermiculite damage that occurred due to us not knowing the pool had been drained completely due to a storm causing a large branch to tear the liner after falling on our fence. Excellent work with great follow up, educational materials, and support. Probably the most honest businessman I've encountered since coming to NC. Highly recommend.

Ted has so much knowledge that he was willing to share. Took his time explaining options…read morethoroughly. Is very down to earth and not salesy at all. When the time comes to replace our liner we will definitely be giving him a call.