Wayne knows his stuff. And he answers the phone…read more He ended up telling me that I'd be better off staying with my current broker because I'm grandfathered into a well-priced homeowner's policy, but he was generous enough to share advice about our coverage (we were underinsured) and deductibles that the other broker had not reviewed with us. I wish we could switch, because having someone to guide us into appropriate coverage rather than just selling bulk cookie cutter policies would be amazing. He's a self-described "insurance nerd" who enjoys getting into the nitty gritty for his customers' benefit. And he is quick to reply to emails and he answers the phone himself. I couldn't ask for more. We are trying to switch some of our other policies over to Wayne even if we have to wait on the homeowner's.

Wayne was incredibly patient, even though he realized in today's crazy California homeowners…read moreinsurance market, he couldn't help me. He explained my options and told me I'm better off keeping the insurance I have now (since he's heard that this company is no longer writing new policies). Good to know when to hold 'em and when to fold 'em !!! THANKS !!! (Super nice guy)...

If you're looking for the lowest auto quotes, I highly recommend visiting Steve. Steve is patient…read moreand honest and I felt comfortable talking with him. He was non-judgmental and he gave me a lot of his time today. I appreciated him explaining to me how the auto insurance industry works. Thank you, Steve.

New Office location at 4433 convoy st is very nice, thanks Steve for all you help !!!read more

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

Marc Nimetz has provided insurance for numerous of my clients. Marc and his team are very…read moreresponsive, they reply to inquiries very quickly. Their rates are competitive and they find creative ways to find the best insurance. I highly recommend Marc Nimetz and Farmers Insurance

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

Nick always has your back and is very thorough. He's written Home, Car, Life, Earthquake, and…read moreUmbrella policies for us. Great (and timely) communication and a really nice guy. My wife had a situation with her car insurance that he was able to help resolve. Recently, I had a very unique situation with my Life policy that Nick was relentless about and was able to get the answer we needed. Can't recommend him highly enough!

I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

I am very disappointed with the way my insurance claim has been handled. my claim # 017742319 and…read morei have been a loyal customer for long time . I filed my claim on March 21 after my vehicle was damaged in an accident. The frame of my vehicle was damaged and needs to be replaced. Although the repair was approved, the process has now taken more than four months, and I have been told it could take over six months because the replacement frame has still not arrived. No one can tell me when the part will be available. My insurance company has already spent more than $20,000 on repairs, yet they still refuse to declare my vehicle a total loss. Instead, I have been left waiting indefinitely with no clear timeline or solution. Every time I contact my insurance company, the representatives only give me excuses instead of real answers or solutions. I understand that parts can be delayed, but after four months, I expect my insurance company to do more than simply ask me to keep waiting. I spoke With Isabel Bolanos , Randy Navarro and Gabriel Romero, and nobody did any good For me. During this entire time, I have continued paying my monthly insurance premium for a vehicle that has been sitting in the repair shop. I am also still making my monthly lease payments on a vehicle that I have not been able to drive. I expected my insurance company to support me during a difficult situation, but instead I have experienced poor communication, a lack of accountability, and no meaningful effort to resolve my claim. This has been an extremely frustrating experience, and I cannot recommend this company based on how my claim has been handled. I am asking my insurance company to provide a fair and reasonable resolution. If my vehicle cannot be repaired within a reasonable timeframe due to unavailable parts, they should seriously reconsider declaring it a total loss instead of leaving me without my vehicle for months while I continue paying for it.

Brian helped to secure business insurance policies I needed in a rush for my recent business…read morepurchase. I was able to get in compliance in days and I was so grateful and relieved. Brian was so friendly, easy to work with and helpful to accommodate the rush.

It takes so many weeks to get the quote and response. Rarely anyone answers the phone to help…read moredealing with changes or process. I regretted switching over to this company.

The agent that responded to my initial question was Stella. Stella was incredible from the initial…read morestep all the way to the end. I was even shocked and surprised when I will get a response to my email after 10PM. I tried many insurance companies but none would cover the policy I needed for my new non emergency medical transportation. Stella was successful, polite , prompt and extremely approachable. Thank you Stella.

Darren is so knowledgeable and helpful. It seems like insurance in CA is getting harder and harder…read moreeach year and Darren is like a detective (problem solver) not a sales rep.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

Brent is my guy. He is hands on deck, immediate response care you need for a small business. I…read morecannot say enough about the coverage I had or this agent. Loved it 10-stars to Brent

Following my previous review (dated 7/11/25), I was contacted by Michael Fusco, who expressed that…read morehe didn't believe I was being "fair" to his staff. I took the time to explain, in detail, where the service had fallen short. While he initially interrupted me several times, he eventually allowed himself to listen and expressed empathy - ultimately agreeing with my concerns - he made an unprofessional comment about one of his own employees that I won't repeat here out of respect for that individual's dignity. During the call, he asked whether I coach or facilitate people in his position. I declined to engage further and offered to refer him elsewhere, as I had no desire to continue doing business with this organization in any capacity. Michael said he would personally handle my cancellation and sent me DocuSign documents to finalize it. He followed up via both email and text to confirm receipt. Unfortunately, several hours later, I received an unsolicited package at my home address - an address I had only provided for business purposes. This felt unprofessional at best and unsettling at worst. Today, I received another text from Michael's personal phone number, stating he had not received my cancellation forms, despite confirming their receipt in a previous message. I reiterated that he had already acknowledged receiving them, asked him not to send anything further to my home, and requested that all future communication be handled via email only. His response: he now had received the forms (again, contrary to the text he'd just sent), and that he would no longer keep me "informed." He then added a sarcastic remark questioning my knowledge of how an LPR works, referencing the industry he believes I work in. I again asked him to stop texting me. Shortly after, I noticed he had viewed my LinkedIn profile - further blurring the line between professional correspondence and invasive behavior. I'm writing this update because I now feel harassed. Despite my repeated, explicit requests to limit communication to email and to respect my privacy, those boundaries have not been honored. This has shifted from a poor customer service experience to something that feels personally invasive and aggressive. Please beware. I sincerely hope no other customer is made to feel this way.

Absolutely wonderful experience working with the whole team! Our realtor sent us over to the Daiju…read moreteam to work quickly on new Auto/Home/Umbrella/Earthquake policies. We had the pleasure to work with Montserrat on the team and she was incredibly helpful and patient as we quickly worked towards a great set of policy solutions specific to the needs of our family. Can't recommend this group enough!

I highly recommend Daiju and his team. I thought I had top-notch insurance, but gave Daiju an…read moreopportunity to review my coverage. Daiju provided me significantly more in coverage while saving me approximately 15% on my then-existing coverage. Daiju makes my insurance coverage feel like a concierge service. Someone hit my car, and he took 100% of the stress out of it for me. It was seamless and the vendor he recommended did an excellent job with the repairs. I now have Daiju covering my life, home, vehicle, business and business health insurance. As a cherry on top he has a wonderfully pleasant demeanor!!! I HIGHLY recommend Daiju and his team.